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Ladderstore Reviews

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

Company Reviews

Product Reviews

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 13th December 2021

Ladderstore 5 star review on 25th January 2021

Ladderstore 5 star review on 22nd April 2019

Ladderstore 3 star review on 19th July 2018

William A Hawkins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent servcice”

Posted 4 weeks ago

Dear Ihor,Thank you so much for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you received excellent service from us. Our team strives to provide the best customer experience possible, so your words mean a lot to us. Once again, thank you for choosing Ladderstore. We look forward to serving you again in the future!

Posted 4 weeks ago

“Excellent product at a fare price. What more would anyone want”

Posted 4 weeks ago

Dear Canon Slade School, Thank you so much for taking the time to rate Ladderstore with five stars! We genuinely appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with nothing but the best products and service. Your kind words, "Excellent product at a fair price. What more would anyone want," truly mean a lot to us.

Posted 4 weeks ago

“There was no stamp on the package and I had to drive to the sorting office and pay a fee.”

Posted 4 weeks ago

Hi Lauren, Our products are sent via a courier service where postage is paid and labelled by them, there should have been no need to pay a fee for the collection of this item. I have rang and left a message to try and discuss this with you further, please feel free to get in touch so we can help you resolve this further

Posted 4 weeks ago

“Excellent service and customer contact”

Posted 3 months ago

Dear David,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback on Ladderstore. "Excellent service and customer contact." We are thrilled to hear that you were extremely satisfied with our service and found our customer contact to be top-notch. Providing excellent service is our utmost priority, and it's rewarding to know that our efforts have made a positive impact on your experience. Once again, thank you for your kind review. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

Posted 3 months ago

“I bought a new lock assembly for a MidMade Lux loft ladder, which fitted my loft ladder perfectly. We drilled out the old rivets and installed new rivets to hold the lock assembly in place and the new lock assembly works perfectly. Delighted.”

Posted 3 months ago

Dear Paul,Thank you so much for giving Ladderstore a 5-star rating! We are thrilled to hear about your positive experience with our products, especially the new lock assembly for your MidMade Lux loft ladder. It's fantastic to know that it fitted perfectly and that the installation process went smoothly for you. We appreciate your support and are delighted that the new lock assembly is working perfectly for you. Once again, thank you for choosing Ladderstore and for sharing your satisfaction with us. If you have any further questions or need any assistance in the future, feel free to reach out. We'd be more than happy to help.

Posted 3 months ago

“Ladderstore were able to supply the spare parts others could not supply”

Posted 3 months ago

Dear Gary,Thank you so much for taking the time to share your feedback about Ladderstore! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ladderstore, customer satisfaction is our top priority, so we are delighted that we were able to make you happy. We constantly strive to provide excellent service, quality products, and competitive prices to ensure our customers have the best experience possible. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our friendly customer support team is always here to help! Once again, thank you for your wonderful review. We truly value your business and hope to continue serving you in the future.

Posted 3 months ago

“Very prompt service and after care”

Posted 3 months ago

Thank you Julie for your wonderful 5 star rating of Ladderstore. We are delighted to hear that our very prompt service and after care left such a positive impression on you!

Posted 3 months ago

“We purchased a timber shelf ladder. The quality of the ladder really impressed as did the quality of the service.”

Posted 3 months ago

Thank you Petrus for giving Ladderstore a 5 star rating! Our team appreciates the feedback. We work hard to provide top quality products and are glad that you were impressed with the quality of the timber shelf ladder and the quality of the service we provided.

Posted 3 months ago

“The handrail was fitted by a friend in just a few minutes, it now means I can get into the loft easily. I'm so pleased.”

Posted 3 months ago

Thank you so much, Frances, for your 5 star rating of Ladderstore! I'm so glad that the handrail was fitted by a friend in just a few minutes and now you can get into the loft easily. I'm really pleased with the result for you!

Posted 3 months ago

“My first set of Lyte ladders having previously used Zarges and I'm very impressed. IMHO they are a far superior product, supplied and delivered promptly by Ladderstore.”

Posted 4 months ago

Thank you for your 5 star rating! We're so pleased to hear that you're delighted with your set of Lyte ladders. Thank you for taking the time to tell us about your experience comparing them to Zarges. We love to hear your views, as well as being supplied and delivered promptly by Ladderstore. We really appreciate your review!

Posted 3 months ago

“This company do what they say on the tin great prices fantastic service very fast and efficient.”

Posted 4 months ago

Thank you so much for your 5 star rating of Ladderstore! We are delighted that you found our company to be great value, with fantastic service and fast and efficient delivery. We appreciate you taking the time to write such a glowing review!

Posted 3 months ago

“The delivery was very quick, the ladder arrived soon after I had ordered it.”

Posted 4 months ago

Caroline, thank you for taking the time to leave us a review. We are so glad that you were happy with the service. Should you have any further enquiries please don't hesitate to contact us!

Posted 3 months ago

“Ordered my in stock item and finally arrived 15 days later. They had put the wrong postal address on the parcel. After many emails and phone calls I did get the item. But it took persistence on my part to get replies to my emails.”

Posted 5 months ago

Good Morning Andrew, thank you for taking the time to leave us a review. We are truly sorry about the trouble you went through in getting your order. Looking into it, your order was placed 26/10 and it was dispatched on 30/10 however I can see there was an error with regards to the postcode which unfortunately resulted in a delay in your getting your order. I can see our team were in touch on several occasions to try to resolve this issue but as it was with the courier it took some time to get a response so apologies about this. However, we are glad you eventually received your item and that you would recommend the product. If you wish to discuss further please don't hesitate to contact our customer service team on 01204 590232 or customerservice@ladderstore.com.

Posted 5 months ago

“Youngman Deluxe Hi-Performance Aluminium Loft Ladder From the website product information I checked the swing clearance of a loft ladder, checked the floor to floor distance and checked the trapdoor size and fitting. No other sizes were given. The ladder arrived very promptly. As I started to remove the sealed wrapping I became increasingly concerned about its length. I checked and it was too long! Many emails ensued which were responded to fairly promptly They wanted £145.00 for them to arrange a return!!! I ended up with, at my time and cost, a 4 hour return journey to return it to a warehouse in Burton on Trent. Staff there were very helpful and the full money was repaid quite promptly but £145.00 to return the item!!!! Why did the specifications not include the ladder length?”

Posted 5 months ago

Good Morning Eric, thank you for taking the time to leave us a review. I am very sorry to hear you are not happy with the experience you had with Ladderstore. I have just checked the online specifications and all specifications are readily available as per the website, for the ladder to fit your dimensions must meet the specified dimensions on the website. Due to the size of the item, it would have had to have been returned via courier and the fee as to which we were charged were passed on, this was purely the collection cost for the product we did however give the option as per our returns and t&c's for this to be returned back to the warehouse for a full refund. I can see this was returned in October and a full refund was processed. Should you require any further information please get in touch with our customer service team to discuss further on 01204 590232 or customerservice@ladderstore.com.

Posted 5 months ago

“Good price so I was pleasantly surprised when my library ladder arrived and it is very sturdy and very well made. What was really good though was just how helpful the customer service team were in firstly delaying delivery at my request and then chasing up when delivery slipped slightly due to the awful weather. Very prompt reply and always helpful and friendly, good old fashioned customer service that is rarely experienced these days, well done Ladderstore team”

Posted 5 months ago

Good Morning Trevor, thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us. We are pleased to hear you were happy with the quality of the product, that it was well made and sturdy and also that you were happy with the customer service and that you felt our team were prompt with responses, helpful and friendly. I will pass your lovely comments back to our customer service team. Thank you again and should you have any further enquiries please don't hesitate to contact us.

Posted 5 months ago

“Quality service , excellent product”

Posted 5 months ago

Good Morning Mr Draffen, thank you for taking the time to leave us a review. We are so glad that you were happy with the service and that you felt the product was excellent. Should you have any further enquiries please don't hesitate to contact us!

Posted 5 months ago

“Excellent product at a very competitive price. Even with the standard delivery option, it arrived in three days”

Posted 5 months ago

Good Morning Trevor, thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of our product and that it arrived so quickly, even with the standard delivery option. Should you have any future enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Very poo service. The day my order was supposed to be delivered I received an email from the company saying my order was damaged in transit and that a new one item was being sent out the following day. How does a loft pole get damaged in transit??! I’ve never heard or such nonsense before. Secondly a few days after I was meant to receive my item I still didn’t receive anything. I called them up and asked about my item. The lady I spoke to said I should have received my item 2 days ago… she has since then said she will get me an update and call me back asap….6 hours later still no call back. I have since then called her and she has said she will call me soon… this was 2 hours ago. Still no call. I am never ordering from this company again.”

Posted 5 months ago

Good Morning Jaiye, thank you for taking the time to leave us a review. Unfortunately on 31/10 we were advised by the courier company that this product was damaged in transit as the pole was bent by the cages in the van. We did dispatch another as discussed on a next day service for delivery on 01/11 but unfortunately this was held up at your local depot due to a backlog of freight. After the telephone conversation yesterday I had contacted your local depot direct as we were not getting a direct answer from the couriers hence the delay in coming back to you. To try to speed up the process we spoke direct to the courier company who confirmed it is out for delivery today 07/11 and the tracking was sent over yesterday via email. I have checked the tracking this morning and it looks like it has been delivered 09:15am this morning. Should you wish to discuss this matter further or request the POD please don't hesitate to get in touch with our customer service team. Our email is customerservice@ladderstore.com and contact number is 01204 590232. Apologies for the delay and issues you have had with the order.

Posted 5 months ago

“Easy ordering and my order actually turned up 2 days early which was fine by me .10/10”

Posted 5 months ago

Good Morning David, thank you for taking the time to leave us a review. We are pleased to hear you felt it was easy to order off the website and that the product arrived early! Should you have any future enquiries please don't hesitate to get in touch.

Posted 5 months ago

“Fast delivery”

Posted 5 months ago

Good Morning Charlie, thank you for taking the time to leave us a review. We are pleased to hear you are happy with both your product and our fast delivery. Should you have any future enquires please don't hesitate to contact us.

Posted 5 months ago

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Ladderstore is rated 4.5 based on 962 reviews