“I will never purchase a product from Lamps Plus , I had a thousand dollar order , they shipped the ceiling fans without the part to hang them , they continually delay the shipping of the part , they refunded $80.00 they said that is all they could . I really wish I would have went to Home Depot , Amazon , or just not have purchased them . The fans have been sitting in my living room for over 3 months . I have chose not to return them , because I live in Hawaii , the fans are assembled and the boxes are gone . This was a big mistake . Buyer beware .”
“I ordered a desk lamp from Lamps Plus. FedEx reported the lamp as delivered, but it was not at my door on that day. It was likely delivered to the wrong address, which is a common occurrence in my neighborhood. I asked Lamps Plus for a replacement; after six weeks of thinking about it, they rejected my request. So now I have no lamp and a charge for $160. This is unacceptable. The consumer does not come first for this company. So be cognizant of the fact that loss or theft is your risk, not theirs.”
“I have been a loyal customer of Lamps Plus and have purchased a number of lamps from the company. In 2018, I purchased a floor lamp with a LED bulb and was happy until the bulb burned out. I could not remove the bulb without it disintegrating into a mess and we were told by the company that the bulb could not be replaced. So, essentially, we paid $170 for a light bulb because we could never replace the bulb rendering the lamp useless.
I contacted Lamps Plus and tried mightily to receive a replacement lamp but was told the lamp had a 1 year warranty. I have lamps in my home that are 48 years old that work perfectly and this lamp from Lamps Plus might have been one of them if I had been able to replace a light bulb. The company should have written in the text that the money spent was just for the life of the bulb.”
“I recently visited the Arlington location to purchase a floor lamp and had the best experience. The staff was quick to help me and I love the lamp they recommended for my office.”
“Package delivered by Fed Ex box destroyed, now Fed Ex is a POS company too. So, Who’s to blame, $750 for a plywood I could have bought at Walmart for $60.00. Junk & I hope credit card refunds me”
“Very poor customer service wouldn’t return my email or phone calls on a purchase I made did some research on this company and heard there going out of business taking the money and run”
“I ordered a mirror and immediately realized it would not work. I called to cancel the order but customer service was closed. I left a message via email. I called again first thing in the morning and they were still closed. I called a third time and finally spoke with some one who told me that the shipment was already on the truck to transport to Fed Ex but she would put in an expedited cancellation. Much later in the day I got 2 emails saying they couldn’t stop the shipment. I then called fed ex when I got the tracking number to cancel via them. I was told there was a Special instruction that I could not cancel the shipment only lamps plus could. I tried to stop delivery via Fed Ex and got the same response. I have concluded that lamps plus wants ME to pay for the return shipping even though at any point they could have called Fed Ex and stopped the shipment but refused to do so. They have lost a long time customer. I’ll NEVER purchase from them again!”
“I Did not receive my order. They refused to help me solve. They told me my only option to resolve is to dispute with my Credit card.
Terrible service and follow through”
