Lands' End Reviews

Name: Lands' End
Rating: 2.77

2.8 Rating 102 Reviews

41 %

of reviewers recommend Lands' End

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Metrics

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lands' End 2 star review on 8th July 2023

Helen

Lands' End 1 star review on 1st December 2022

Sheena

Lands' End 2 star review on 24th January 2022

Linda

Anonymous

Anonymous // 01/01/2019

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Helen

“I ordered two swimsuits, both with DDD caps. However I got one with huge caps (bigger then my regular DDD bra caps) and one with kind of C size caps. And that was not because they sent the wrong size, the tags on both says DDD. Withe their price I was expecting to get better product!”

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Posted 9 months ago

Sheena

“I placed an order on Thanksgiving that said it should be delivered within a few days. It still says “pending”. The customer service person I spoke with said she doesn’t see an order yet, so she can TRY to cancel it for a fee. I asked “why “? You took my money in 3 seconds, I should get it all back. Like I said it’s been over a week, and I don’t have it. But I ended up ordering it from Amazon and it’s coming in a few days. Meanwhile my money here is still tied up, and I’m helpless. What a waste. And bad business”

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Posted 1 year ago

Linda

“I haven't purchased a sweater online in a while, but is this how pockets are made now (in China)? Not sewn-in, but attached to the garment with strings? What happens when the strings break?! Yikes!”

Helpful Report

Posted 2 years ago

Lands' End is rated 2.8 based on 102 reviews