Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lands' End Reviews

2.8 Rating 102 Reviews

41 %

of reviewers recommend Lands' End

Company Reviews

2.8

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Lands' End made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lands' End 2 star review on 8th July 2023

Lands' End 1 star review on 1st December 2022

Lands' End 2 star review on 24th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This coat has so many unusual features. Stretchy cuffs inside the sleeves, adjustable sizing on the hood that tightens on the outside back, very warm lining in the pockets, 3 zippers that can zip from the bottom up, a warm tall neck collar to use with/without hood. Love the BlackBerry color and the 50% off price.”

Posted 4 months ago

“Bought a hat which wasn't what I expected. Very easy to return goods and the lady on the phone was super efficient and kind.”

Posted 1 year ago

“Great for corporate branding! They return your calls/emails right away, and will explain things twice, and take on all the work so we can make our experience, and our employees experience, great!”

Posted 2 years ago

“Our company has used Lands End Business for many years. They always have great products and complete our order accurately & timely. This year production was a bit slower than usual, understandably with supply chain issies, but they did a fantastic job again. Everything looks great and our order is exactly what we wanted. Thank you Lands End!!”

Posted 2 years ago

“Over the past few months I’ve ordered many Christmas presents, a coat, shoes, and pajamas for myself. ALL were received as promised with excellent quality. I especially liked the winter pajamas. Nice and warm but still light weight and soft. I also ordered summer polo tops on sale for a nice discount given the top quality. Very happy with all of my purchases and received many compliments from those receiving gifts.”

Posted 3 years ago

“I recently purchased Women's Cordoury Pants. Quality is good, size is great and the length is perfect. Thank you, Land's End.”

Posted 3 years ago

“We LOVE our beautiful, personalized Canvas Bags! Our family raises Guide Dogs for the Blind, and every year, we order these wonderful bags for our future families! They truly warm our hearts! Thank you Lands’ End for such a quality product, at such a fair price! Laura Ann R-T The Cookie Lady Boulder, Colorado GDB Mom to Ardal, Erickson, Ritter, Jones and Caboose”

Posted 4 years ago

“Helpful,efficient ,friendly service, on line and in their outlet, coupled with the excellent quality of their goods,this firm is always my first choice when buying clothes”

Posted 4 years ago

“Order for some dresses in the sale for kids. Arrived earlier than expected and are a very good price!”

Posted 5 years ago

“Great quality clothing, well made with practical details, like pockets in the right places, two way zips. Particularly great for petite fit like me. Items sent quickly. You need to pay for returns, but Hermes option really cheap and refunds done swiftly. If I've ever had any problems the customer service has been excellent. Have shopped with them for over 10 years.”

Posted 5 years ago

“Good quality and fast service.”

Posted 5 years ago

“I purchased a Parka jacket which I didn't think was very durable. Customer services emailed me back on the same day with 5 different alternatives. I later exchanged for one of the options but found the personal feedback very helpful and informative.”

Posted 5 years ago

“Lands End clothing is always top quality. They hold up extremely well in the wash. They retain their good looks wash after wash. My grandson school requires Lands End uniform clothing. I've bought 3 years worth of shorts, pants and shirts. They look so good that we're able to pass them down to other parents because they're in such good condition.”

Posted 5 years ago

“Land's End has great prices for school uniforms and they always have great sales.”

Posted 5 years ago

“One of the t-shirts I ordered was not a suitable colour. I returned it and asked for an exchange. Not only did they do this quite happily, but they refunded the postage on the returned item. Not many companys do this.”

Posted 5 years ago

“The jeans that I ordered arrived promptly, they fitted perfectly and I was very happy”

Posted 5 years ago

“Great quality clothes at a good price. They tend to be on the larger size so I often go one size smaller, but the quality is excellent, and most things come in regular, petite, tall and plus, so there's something for everyone.”

Posted 5 years ago

“Promotions make men's shirts affordable. Their descriptions are accurate. Website is easy to navigate and shipping is expensive, but efficient.”

Posted 5 years ago

“I placed an order for an outdoor jacket with Landsend UK. It's a seasonal item on sale and I like the quality and, additionally, the bargain. The company used Royal Mail to deliver the parcel to international customers, which may take up to 14 days (I placed the order confirmation on 21st February but I only received the item today 7th March). Because Royal Mail does not provide tracking number, I had no way to track the delivery en route. Perhaps Landsend would provide such info to ease the mind of their customers?”

Posted 6 years ago

“They give such excellent service”

Posted 6 years ago

«
1
2
3
4
5
»

Lands' End is rated 2.8 based on 102 reviews