Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,059 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,059 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two Macbook Air laptops delivered very quickly, and at an excellent price. What's not to like?”

Helpful Report

Posted 9 months ago

“Well happy with my laptop service was good. Laptop was packed well delivered on time.”

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Posted 9 months ago

“Quick delivery, but with the offered promotion being told it takea upto a month to receive the code to obtain the offered promotion”

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Posted 9 months ago

“Questions answered promptly. Did not get hoped for answer but was told it was either the design or a fault. Part refund offered as I was happy to keep the Chromebook. Refund very quick. Communications prompt and courteous.”

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Posted 9 months ago

“I cannot fault Laptops Direct in the way it performed with my order. I placed it on a Tuesday with requested delivery on Thursday, two days later. The order would actually have been delivered on Wednesday had I not been out that day. It was delivered on the Thursday. The product itself was as ordered and in excellent condition. This is excellent customer service.”

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Posted 9 months ago

“I ordered a CCTV HDD and it was faulty. Emailed customer services for a replacement nice and prompt replies. At first they said they haven’t got any of the HDD in stock and a customer service advisor will ring me which they didn’t. I went back online to their website and found the same HDD in stock so I took a screenshot of it and emailed them back (may be a genuine mistake). The next day my order was out for delivery and this time the HDD was working perfectly.”

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Posted 9 months ago

“Purchased a phone, price was good and delivered within 24h. No issue all good”

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Posted 9 months ago

“Website ordering was easy and straightforward with a good price. However, I paid £9.95 for a specific delivery date (Monday) and had it confirmed by Laptops Direct, but it did not arrive until Tuesday. I don't know whether this is a problem with DPD? Ordering on a Saturday showed a specific delivery date of Monday - but it didn't work.”

Helpful Report

Posted 10 months ago

“They had the phone I wanted in stock and at a competitive price. Ordering on the website was quick ad easy and the phone was delivered on time. I have not any reason to contact the company so cannot comment on their customer service. I have previously bought from this company and had no problems on that occasion either.”

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Posted 10 months ago

“Superb service, very keen price and the service was top notch”

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Posted 10 months ago

“Delivery was prompt with no hassle, item came well packaged and as described”

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Posted 10 months ago

“The product was exactly as advertised, the delivery on schedule and the customer service follow up excellent.”

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Posted 10 months ago

“Paid extra specifically for delivery on 30/05/23, as I was on holiday the days before. I opened my emails to discover the carrier had attempted to deliver twice whilst I was away. I then had to waste time chasing to rearrange for the day I had requested initially. What is the point in having a specific date delivery service if you are just going to send it any day? Not to mention this is a service you pay extra for. I'll take my custom elsewhere next time.”

Helpful Report

Posted 10 months ago

“First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus.”

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Posted 10 months ago

“I have ordered from this company before so I wasn't particularly concerned,my wife's new phone arrived on time in perfect condition I certainly wouldn't think twice about telling my friends about this company excellent service”

Helpful Report

Posted 10 months ago

“Used these guys for the first time as I had a problem making an order on a competitor's site – who I usually use for these kinds of items. I had a good experience. The checkout allowed me to choose a delivery date and I had asked for the delivery to be in two days time, but it arrived next day (first world problems!). I was able to take the delivery, so all good. I don't think this warrants losing a star, but perhaps half a star. My experience was very good overall. Will use again.”

Helpful Report

Posted 11 months ago

“I was really pleased with my phone. It's the third time I've used Laptops Direct and they are really good. The only minor criticism I had is that the phone wasn't in the original box which wasn't mentioned. But it was well packaged and came with a sim card remover which was great.”

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Posted 11 months ago

“Great price for the product i purchased , ordered Friday morning recieved my item Saturday Would definitely recommend and use again in the future”

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Posted 11 months ago

“Simple and straight forward purchased, best price I could find, ordered quite late in the day and laptop was delivered next day which was great - Thank you.”

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Posted 11 months ago

“I bought a refurbished laptop, it arrived well before estimated delivery date and it was in excellent condition. Very happy with my purchase.”

Helpful Report

Posted 11 months ago

Laptops Direct is rated 4.3 based on 2,059 reviews