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Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,058 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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"Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working.\r\n\r\nWent back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done.\r\n\r\nI finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days.\r\n\r\nI would not be able to get a refund or a replacement until after the 7-10 days.\r\n\r\nEscalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic.\r\n\r\nSteer well clear!!!"

Laptops Direct 1 star review on 9th October 2023

Mette

"First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus."

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

"I am giving Lap Tops Direct a 5 star review for the following reasons.\r\n\r\n1 Searching digital store front was easy and led me to suitable item.\r\n2 Product ('electriq' \/24\" \/ 4K \/ monitor)was deeply discounted as refurbished.\r\n3 Company kept me informed of package status.\r\n4 Product arrived on time with no issues.\r\n5 Product works as expected (actually beyond)."

Laptops Direct 5 star review on 24th May 2022

Mal Dee

"Laptop that I bought was wrongly advertised. Was advertised as having a backlit keyboard which was one of the reasons I purchased it. Upon receiving it it had no backlit keyboard. Annoying the website does not have the correct information listed for their items. \r\n\r\nLaptopsdirect we\u2019re good apart from that, delivery was prompt"

Laptops Direct 2 star review on 16th April 2022

Kieran

"They had the used monitors I was looking for in very good(A1) condition at a reasonable price. Painless purchasing process. Extremely well packed and delivered. Power cord supplied but they only sent VGA cables \ud83d\ude22 do had to order display port cables from Amazon"

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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Mette

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“Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working. Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done. I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had!!! After checking they would repair it or issue a refund, but the checking part would take 7-10 days. I would not be able to get a refund or a replacement until after the 7-10 days. Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic. Steer well clear!!!”

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Posted 6 months ago

Stef Walcott

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“First time buyer so was a little skeptical to begin with, first monitor had a fault with the screen too. This was all quickly seen to and a replacement was sent, along with an added extra as cables for all ports was provided at no extra cost. It was a nice little bonus.”

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Posted 10 months ago

Mal Dee

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“I am giving Lap Tops Direct a 5 star review for the following reasons. 1 Searching digital store front was easy and led me to suitable item. 2 Product ('electriq' /24" / 4K / monitor)was deeply discounted as refurbished. 3 Company kept me informed of package status. 4 Product arrived on time with no issues. 5 Product works as expected (actually beyond).”

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Posted 1 year ago

Kieran

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“Laptop that I bought was wrongly advertised. Was advertised as having a backlit keyboard which was one of the reasons I purchased it. Upon receiving it it had no backlit keyboard. Annoying the website does not have the correct information listed for their items. Laptopsdirect we’re good apart from that, delivery was prompt”

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Posted 2 years ago

Ali

Unverified Reviewer

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“They had the used monitors I was looking for in very good(A1) condition at a reasonable price. Painless purchasing process. Extremely well packed and delivered. Power cord supplied but they only sent VGA cables 😢 do had to order display port cables from Amazon”

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Posted 2 years ago

Jeremy

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“Excellent product BENQ monitor at the best price. Fast delivery, easy setup and does the job. So far so good.”

Laptops Direct 5 star review on 26th January 2022

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Posted 2 years ago

Les Allan, St Germain's Church

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“Good customer service BUT he delivery has failed three times now and my staff colleague is still waiting for a vital piece of kit. Use a different courier!”

Laptops Direct 3 star review on 26th January 2022

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Posted 2 years ago

WKJ

Unverified Reviewer

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“Ordered an opened box pair but they sent a brand new one. Very delighted by that and quick delivery.”

Laptops Direct 5 star review on 4th December 2021

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Posted 2 years ago

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Anonymous

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“A solid laptop at a good price. Arrived quickly too. Happy days!”

Laptops Direct 4 star review on 10th October 2021

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Posted 2 years ago

Gary

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“I ignored the negative reviews on Trustpilot because, overall, Laptops Direct had a 'Great' 4-star rating. After my experience dealing with them, however, I have reason to believe that the positive reviews on Trustpilot are fake (written by the company employees) in an attempt to cancel out the sheer volume of complaints. I have actually reported Laptops Direct to Trading Standards because of how badly they've handled my order. They took my money immediately and then just kept failing to dispatch the item. I was told time and time again (when I complained to customer services) that the phone had been dispatched and that I would be receiving it 'the following day'. Two weeks and four complaints later, they told me the phone was out of stock (the same day they'd told me for the fourth time, that they were sending another one out to me). The LaptopsDirect website, however, says that the phone is not out of stock! It says that the item is very much IN STOCK. So either their customer service team is misleading people or their website is. One thing is for sure, whoever next buys the phone is going to have the same two week experience I have had! When I questioned customer service about the contradicting stock information, they ignored me. They offered nothing more than their generic apologies for any inconvenience caused. I have finally given up with them and requested a full refund. Whether I get one or not, still remains to be seen. The only thing I know for certain about Laptops Direct is that they cannot refund my time. I strongly advise buyers to shop elsewhere. It won't end well. I ended up buying my new phone from Carphone Warehouse (for the exact same price). It arrived the next day for free and I am writing this review on it.”

Laptops Direct 1 star review on 15th May 2021

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Posted 2 years ago

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Anonymous

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“1. They didnt match the offer i received on Amazon although they claim they will match it! 2. I still went ahead and ordered with them due to my past orders with them. This time though screen was slight damaged as received on delivery. It works fine but there is a dent in the plastic!”

Laptops Direct 2 star review on 8th January 2021

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Posted 3 years ago

Ben

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“I ordered a refurbished laptop, which seems good as new and came much quicker than suggested. Was well informed throughout the delivery process. Removing a star as the keyboard is set up for Spanish rather than English. This wasn't stated anywhere in the advert. Not a big issue for me as I touch-type pretty well, but I think I will need to buy some stickers for the more obscure keys.”

Laptops Direct 4 star review on 20th July 2020

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Posted 3 years ago

Anita

Unverified Reviewer

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“I was looking for a new gaming laptop with a 17.3 screen and saw the one I wanted so ordered it late Sunday afternoon and it was delivered to me by 11.45 Monday which was the next day. This was my second time using this site and both times have not been disappointed with either of my laptop. My husband now as my other laptop and it it still work really will and it is over 3 years old now. Would buy from them again .”

Laptops Direct 5 star review on 19th July 2020

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Posted 3 years ago

Rashid Majid

Unverified Reviewer

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“WAITING FOR LAPTOPSDIRECT.CO.UK TO RESPOND TO MY 2 EMAILS REGARDING MY WARRANTY REGISTRATION. SO FAR NO RESPONSE £380 SPENT WITH THIS COMPANY. WILL I BUY FROM THEM AGAIN? WOULD YOU?”

Laptops Direct 1 star review on 13th July 2020

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Posted 3 years ago

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“Yes excellent turn around despite COVID. AOC Gaming monitor for my son. Price better than Amazon.”

Laptops Direct 5 star review on 30th June 2020

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Posted 3 years ago

Jon S

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“Unable to set up laptop due to being asked to login with a learn direct account. Sent an e massage had no reply. Phoned and received a call back but was transferred to a Hewlett Packard customer service centre. They informed me the issue is with Laptops Direct as they have removed the LEARN DIRECT log in requirements. At this moment have a laptop that can’t be used as it is not allowing the user to set up laptop. Frustrating as previously bought a laptop and setting up was straight forward. Not this time!!!”

Laptops Direct 1 star review on 28th May 2020

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Posted 3 years ago

Mike Oliver

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“It has not yet, my item came badly damaged and it has not been collected and I have not received a replacement.”

Laptops Direct 5 star review on 28th December 2017

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Posted 6 years ago

Kumar

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“Brand new item sold however the HP tool says warranty expired three monhs ago :( no driver updates and I was refunded only the 70% as 20% restocking fee and the shipping costs ... .this is a rip-off - not sure where to complaint JUST STAY AWAY FROM XXXDIRECT site”

Laptops Direct 1 star review on 12th July 2017

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Posted 6 years ago

Laptops Direct is rated 4.3 based on 2,058 reviews