Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,057 Reviews

84 %

of reviewers recommend Laptops Direct

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Metrics

4.3

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class. Arrived following day. Keyboard was missing its dongle. I phoned and a replcement was dispatched and it arrived the next day.”

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Posted 1 week ago

“Ordered my laptop on Easter Monday evening. When I checked my emails the following morning I had confirmation of despatch and it was delivered that afternoon. I had not paid for next day delivery! Excellent product, price and service. Thank you.”

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Posted 1 week ago

“Good price and prompt delivery. The monitor works as it should.”

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Posted 2 weeks ago

“paid next day delivery came before time quoted and lap top I ordered better then I thought it would be for the money like new well impressed and would order from here again defiantly”

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Posted 3 weeks ago

“We are repeat Laptops Direct customers and always have receive good service.”

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Posted 3 weeks ago

“Good customer service.”

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Posted 1 month ago

“Fantastic service, Ordered 3:00 p.m. on Wednesday, delivered 09:50 the next day by DPD, the daughter loves her new Asus Vivobook, cracking spec at a great price the extended warranty was a steal.”

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Posted 1 month ago

“Really happy with the laptop so far”

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Posted 1 month ago

“Dealt with my issue quickly and efficiently, no quibble customer service.”

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Posted 1 month ago

“Fantastic service . deliversd the next day well impressed”

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Posted 1 month ago

“Great value and easy to set up”

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Posted 1 month ago

“Quick and efficient”

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Posted 1 month ago

“Fast delivery as before.”

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Posted 2 months ago

“Refurbished, I always use LaptopsDirect. Battery was excellent condition. Laptop all worked OK. Scratches on lid and no Norton, but didn't matter. Fast next-day delivery.”

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Posted 2 months ago

“Trying to upload this on the Custermer service order page .. Just so you all know.. i am Happy.. with Laptops Direct.. i send everyone i know here.. However.. Hello.. just so you know i have had some Great equipment over the past 6 years .. trouble is.. This time around the HDD replacement for my cctv dvr on arrival is not working.. tried it in my pc also and its completely dead.. it has also what seems to be a melt mark on the back of the 8pin socket next to the sata power plug.. it is sadly dead on arrival.. i have just installed a seagate 1 terabyte .. and its now recording normally, On the Electriq CCTV system i purchased from you is Excellent.. the whole Unit.. Love it.. How do i go about sending the HDD back and getting a refund ? Many thanks Neil.”

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Posted 2 months ago

“I ordered a monitor on Friday teatime, used next day delivery and I had the monitor before lunchtime on the Saturday Service was first class and monitor arrived in perfect condition. Happy customer”

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Posted 2 months ago

“excellent customer support; great communications. Thank you!”

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Posted 2 months ago

“Apple AirPods, ordered at 9 pm, delivered next day ! (Used standard delivery) and sld at a competitive price. No issues at all , excellent service Thank you”

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Posted 2 months ago

“The delivery was fast. Even when I asked for a return, the process was swift and straight-forward. The customer service was super good.”

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Posted 2 months ago

“Excellent price for the laptop I wanted. Option to have the set up done which was carried out so promptly that it didn't even delay delivery of my item which was within two days.”

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Posted 3 months ago

Laptops Direct is rated 4.3 based on 2,057 reviews