Leader Doors have a Customer Happiness Grade of F. Customers are happy with their delivery and customer service but are unhappy with their returns process and refunds.
“
Are we talking about the same company? Ordered a louvre door which was damaged upon delivery (might have happened in transit, but don't know for sure).
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- Anonymous
“
Disappointed with myself that I did not check out the reviews of this sordid company first. No customer service - beware the enticing claims on the site, all rubbish - impossible to get hold of, opaque returns policy which doesn't even give returns address other than HA in Hartlepool, tricksy website which auto- orders substitutes for items not in stock. Shocking. Trading Standards, where are you?
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- Anonymous
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I explained to them that the consumer rights act states that ‘You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it.
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- Anonymous
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Their advertised returns policy is not adhered to, they are clearly struggling and after waiting for a refund for weeks on end I can only assume they are in deep trouble as a company.
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- Shelagh Dixon
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I have been trying to exercise my right to a refund for a faulty door supplied by Leader Doors for nearly three months now.
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- Helen Dagley
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Do not use this company. Spent thousands on the flooring then ordered the doors. Half was delivered and you cannot get through to customer service as they do not answer. It would be best if everyone when ringing press option 4 and it goes through to trade and they answer straight away but still waiting on doors or refund. WILL NEVER USE AGAIN !!!!
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- John
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emailed them with my order number and got email back saying sorry for the inconvenience and I will be refunded back the full amount £700 .
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- A.A
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Very bad service waiting for 4 months for one door
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- Really bad still waiting after 4 months
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I am at a total loss as to why their customer service team think it is acceptable to ignore what is a perfectly legitimate request.
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- Helen Dagley
“
Disappointed with myself that I did not check out the reviews of this sordid company first. No customer service - beware the enticing claims on the site, all rubbish - impossible to get hold of, opaque returns policy which doesn't even give returns address other than HA in Hartlepool, tricksy website which auto- orders substitutes for items not in stock. Shocking. Trading Standards, where are you?
”
- Anonymous
