“Are we talking about the same company? Ordered a louvre door which was damaged upon delivery (might have happened in transit, but don't know for sure). Contacted LEADER DOORS by email and supplied the requested photos. Within 2 hours received an email back accepting responsibility and confirming that a replacement had been ordered and would be delivered within 4 days - it arrived on time. Five stars for customer service but one given 4 stars because the original door was damaged.”
“Poor customer service when the wrong doors were delivered. No urgency to put this right. When they did arrive there was a brace missing.
2 sets of garage doors and a single door all under coated twice and top coated twice and these doors have all warped. Parts are laminated and its falling apart. VERY poor quality fir the 1300 quid cost.”
“Door took far longer to arrive then dates given. Customer service slow (if reply even came) and evasive. Spent far to long trying to get answers in the end used Resolver (Martin Lewis Website). Door when it finally appeared was fine.”
“Ordered flooring online as showing in stock, 2days later they emailed to advise of a stock delay. I request to cancel my order on 24th February and process a refund. After multiple emails with John in customer services & a complaint raised I’m advised my refund would be processed. I still have no sight of a refund a month after my first request. I can never get through to customer services on the telephone either.”
“Unfortunately we failed Buying 101: Look at the 1 star reviews (in Leader Door's case, a quarter of the reviews) prior to purchasing. We purchased two doors in December and never received either. Calling customer service results in being put on hold for over an hour each time; emailing results in no reply at all; then, after multiple follow ups, a series of reluctant customer service agents who ask for the order number but display no other evidence that they are aiming to resolve your query despite that you have repeatedly asked for a refund.”
“Received my 2 doors in February and both were damaged on arrival. I sent an email within 24 hours to notify them of the damage. After several emails and a phone call I finally got an email response to say my 2 damaged doors would be collected and 2 new doors dropped off on the following Monday. Monday came and went. I then got a text Monday night to say my delivery would arrive on the Tuesday. Tuesday came and the delivery driver came to collect my 2 doors but had no replacement doors for me. This meant I had to cancel my carpenter who was due the next day. I sent about 10 emails and called 5/6 times, being on hold for an hour every single time. I got through on a few occasions and was told by refund would be chased and they'd be back in contact, no-one ever came back to me. I resorted to going through Klarna and asking them to contact leader doors and finally got my refund today after nearly 6 weeks. Absolute joke of a company with rude and arrogant staff! Avoid!!!”
“There is a lot more different companies to use for doors suppliers, please avoid in any circumstances LEADE DOORS.
No customer service, no contact at all, no contact with delivery company, no support.
Don’t use!”
“I purchased a oak door that never arrived, I was unable to get a response from the company after leaving several emails, no response via many telephone calls. Their after sales is appalling. With no response i am not able to recover my money. No one should use this company.”
“A company that seems to have little respect for UK trading standards and consumer rights.
I have been trying to exercise my right to a refund for a faulty door supplied by Leader Doors for nearly three months now.
I am at a total loss as to why their customer service team think it is acceptable to ignore what is a perfectly legitimate request. I contacted them upon realising the dimensions of the door were incorrect by several millimetres, rendering it useless for my door frame. I contacted Leader by email and provided evidence of the fault.
They did respond, apologising for taking such a long time to do so, and advised they would collect the faulty door would be on Friday, 15th January but the collection didn't happen. Again, several emails later and I've not heard anything since.
It seems like Leader Online has very little respect for UK trading standards and consumer rights and I'm horrified I used them before checking their reputation online first.
I now have a door I can't use, am out of pocket and have no idea what to do now!”
“Omg what a nightmare.
Im a pensioner that had to save up to buy a door.
The wrong one came and the driver took it back called his boss to explain.
I havent heard a thing since!
Tried to call tried to email nothing...
I feel stupid that i didnt keep the wrong door it would have been better than the nothing i have now...”
“Disappointed with myself that I did not check out the reviews of this sordid company first. No customer service - beware the enticing claims on the site, all rubbish - impossible to get hold of, opaque returns policy which doesn't even give returns address other than HA in Hartlepool, tricksy website which auto- orders substitutes for items not in stock. Shocking. Trading Standards, where are you?”
“Do not use this company. Spent thousands on the flooring then ordered the doors. Half was delivered and you cannot get through to customer service as they do not answer. It would be best if everyone when ringing press option 4 and it goes through to trade and they answer straight away but still waiting on doors or refund. WILL NEVER USE AGAIN !!!!”
“Purchased 8 doors from leader online set the delivery date ..waited for the delivery on the day only to receive a email saying delivery won't be made on that day and has moved to a later day couple days later hmm ok I assumed that would be ok..only to receive another email the next day to day the doors which I have purchased are not in stock hmm so why was I able to purchase them online from the website surely it wouldnt of let me if they was out of stock..anyways phoned them to discuss what's happened but no joy as was just a generic answer phone and was waiting to be answered nobody picked up only to it to be cut off phoned multiple times same thing..emailed them with my order number and got email back saying sorry for the inconvenience and I will be refunded back the full amount £700 ...still waiting on the refund ..really need this money back as I have no doors in the house except the toilet and bathroom door ...will never buy from leader again ...people stay clear of this scam door site ..”
“One month ago I did order doors but because out of stock I didnt get so I did Ask about refund money. I sent 4 emails to customer service, try to call customer service about 5 times ( spent 30 mins each and no one answer. After couple days I got e mail my door is ready shipping. Today one and half month after ordering I don’t have a doors and no money refund. Never ever will buy from this shop. STRONGLY NOT RECOMMENDED.”
“avoid avoid avoid this company is a sham, took delivery of 8 doors which were pre treat so no need to paint, quality of packaging poor very poor every single door had damage on them. They are delivered with a thin sheet of plastic only over them nothing else to protect them in transit. Unfortunately I had no option but to fit as joiner had removed my doors and preped ready for deliver arriving to fit. If I did not fit these doors I would of had no doors for Christmas as he was fully booked. I must have sent back and forth over 30 emails. Ending in them offering a pathetic £140 partial refund. Well that will pay for one door to be painted. I have now been chasing this refund since the start of December. Every day I have sent an email, most are ignored. On the 5th of December I was told a refund had been processed that day. Surprise surprise nothing arrived in my account, so back to sending multiple emails, told to give it 14days. Which I have done and again surprise surprise no refund received. Saga continues sending multiple emails and again nothing. Honestly the worst after care I have ever experienced. Stay clear this company is clearly run by cowboys.”
“Horrific, lying, unethethical company
We ordered some louvre doors from Leader Doors on 25 August 2023 which were meant to be delivered on 7 September.
We received an email from John in the ‘customer success team’ on Sept 1 saying there was a delay and they would be delivered mid-November. This was unacceptable in the first place, with no mention of compensation for the huge delay and no reply to any ensuing correspondence.
These efforts include both myself and my husband being on hold on the phone for nearly two hours at a time until the phone cuts off with no answer - the same every time we called. There is no way to reach anyone, rectify this or even get a refund. Have they gone bust?
The cupboard was been built specifically for these doors. We have been unable to reach anyone via the help, customer service emails, phone or facebook page despite multiple attempts.
We have sent numerous emails – to numerous email addresses and there has never been a response. We have heard nothing since September 1 now.
There is a complete lack of contact and customer service and we are out of pocket £127 with no doors or response. A truly horrific experience from genuine buyers. Please avoid this company at all costs.”
