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Leader Stores Reviews

3.5 Rating 679 Reviews

58 %

of reviewers recommend Leader Stores

Company Reviews

Product Reviews

3.5

Based on 679 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 054 3500

Email:

garymurray@leadergroup.co.uk

Location:

Leader Stores,103 Whitby Street South,Hartlepool
Hartlepool
TS24 7LH

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Leader Stores 1 star review on 15th March 2024

Leader Stores 1 star review on 23rd November 2023

Leader Stores 4 star review on 27th April 2016

Leader Stores 5 star review on 18th April 2016

Perminder Chana

Leader Stores 5 star review on 14th April 2016

Mrs Patricia Pitkethly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be very wary. Would like to give negative score. Ordered two furniture boards only one arrived and of shocking bad quality. Refused order and informed refund would be issued in 10 days. 2 weeks later had to call again to be told no progress until confirmed with transport department, the one that never delivered half the order! Fear I’m going to end up chasing my refund through the credit card company insurance.”

Posted 2 years ago

“I ordered some liberty doors and they were of brilliant quality. The carpenter who fitted them also pointed out that they was of a very good standard. For a small price, these beautiful doors have transformed my home.”

Posted 2 years ago

“Gutted to have to write such a poor review. Leader Floor have great pre sale customer service ..flooring samples look great . However I have ordered flooring 3 times now and 2 batches of flooring have all been damaged. Really disappointing! Just received final batch which were all damaged. Delivered on Friday afternoon. ...service is shut on weekend. I'm not sure how the aftersale service will be but so far not a happy customer on the quality of the laminates and returns . Hope the company resolves the issues.”

Posted 2 years ago

“Delivery didn’t arrive Had email confirmation from their customer service department (a human not an automated email) stating delivery would be on a certain date and nothing turned up, annoying as I’d booked a day off especially for the delivery and paid them £36 for the delivery cost. No tracking number or delivery company details given. Feels like they are charging you delivery and finding the cheapest service to deliver it. Called the customer service telephone number and had no answer after 30 minutes of being on hold. Have emailed for a delivery cost refund and asked for them to arrange a weekend delivery as I won’t be wasting another days leave. No social media accounts is a red flag, maybe avoiding negative publicity? Wouldn’t order again from this company, such a let down.”

Posted 2 years ago

“Awful awful service!!Avoid at all costs. Delivered the flooring without the underlay (although we were charged for all this)! No reply to emails and have been on hold for 1 hour to try to speak to someone but no response!!!! AVOID AVOID AVOID AVOID”

Posted 2 years ago

“Terrible service. I ordered 2 doors. One turned up very late, and I’m still trying to get the other - but trying to communicate with Leaders is pretty much impossible. Avoid at all costs.”

Posted 2 years ago

“Great price but the delivery charge was annoying. Most offer it free over a certain amount. (Half a star off) The laminate and scotia arrived quickly even though other companies were struggling to give times. Came on a pallet well packed and in a tube by courier. Lovely laminate luckily as the photos as the website were rubbish ( half a star off).”

Posted 2 years ago

“Orderd a door , took 2 weeks to be delivered, was delivered with a great big hole in the box and the door, but was told by the driver he could not take it back. It took 15 emails and 3 messages for some one to finally get back to me. Had to send photos of the damage 4 times , till they agreed a refund, 2 weeks later still no refund and I’m told they won’t be collecting the door back. Worst customer service I’ve ever had. I would definitely not recommend leader doors . 1 star was given as there was no option for 0 stars , which is what they really deserve.”

Posted 3 years ago

“Customer service ran by school kids (if there is a problem, they ignore you) They sold an item that they didn´t have in stock, with the promise of delivering it to me one month later. After that month, I asked for an update on the delivery day and they refunded my money back straight away (without asking for it and even saying that I didn´t want a refund, just an update). The reason was because the item was back in stock but was more expensive now. Tried to contact them on the phone, through emails, chat, call back requests...they ignored me until they probably realised that I had a lot of free time to keep asking for a respond and after 4-5 emails they finally justified that they can´t sell it for the initial price because now is more expensive (And that´s why the refunded me without asking for it, just few days before my delivery day). Summarizing, don´t buy things out of stock if you don´t wanna waste your time and your energy chasing them...customer service is pretty much inexistent!”

Posted 3 years ago

“Dear Mr Shine, I am hoping this reaches you as I have exhausted all avenues to get my complaint resolved. My daughter who has a 6 month old baby has been left with half a floor laid. We purchased 10 packs of LVT on the 12th January, you only held 5 packs of stock we paid for 10 on the understanding from your purchasing staff that the remaining balance would be delivered the following week, hence why the flooring was fitted. 3 weeks later and still no flooring and None of your staff can advise when this will be delivered, COVID, brexit and not hearing back from the supplier have been a few excuses that I have been fobbed off with. However today I have been informed that this flooring has been on order since November so obviously there is a stock problem , had we known this we would never have purchased the flooring. Your staff in your branch are rude and not helpful at all. I am sick of asking for a onfirmed delivery date. I ask if this cannot be given I am entitled to a full refund of the flooring that has been laid and the flooring outstanding. My grand daughter cannot be put down to enjoy her play time, it’s the winter months and half of my daughters floor has been left bare which is very cold. I look forward to hearing from you with an outcome. Regards Andrea Murray Sent from my iPhone”

Posted 3 years ago

“We purchased 10 packs of flooring for my daughters living room who has a 6 month old baby, only 5 packs were in stock, we were told the further 5 packs we needed would be delivered the following week. We fit the five packs and 3 weeks later still no flooring! No one can confirm dates! My daughter has a 6 month old baby cannot lie her down, we are in the middle of winter and she is struggling in this cold weather with half a floor laid. Leader floors customer services are useless, I have spoke with various people just to be fobbed off. Now today I have been told this was ordered in November so when they sold us the flooring they knew there was a problem with delivery yet allowed us to do this!!! Disgraceful! They won’t give us our money back for the flooring laid. I have asked numerous times for the MD name but won’t give it!! So if you are reading this MR MD I would appreciate if you can sort this as the service I am receiving is disgusting ! Had we known that there was a problem with the stock we would never have purchased this and bought elsewhere. I will seek a full refund through the financial ombudsman”

Posted 3 years ago

“Avoid this company!!! I have ordered laminate flooring when we received the delivery when we open the boxes one them was damaged already and then we decided to use others boxes but when provisional fitters tried to laying on floor or swing them all was cracking or not good quality enough. Whe we ask them to refund for guaranteed and damage box the bring the all excuses and did not refund the money because of their guarantee and product company warranty even, now we don't our money back and awful damage and chirped damage flooring as well. Don't trust them, trust to your own local people.”

Posted 3 years ago

“Do not go anywhere near, they are awful to deal with. Waiting for a refund on an item they sent incorrectly. They collected the wrong item but no refund weeks after. I am going to take it further, I hate being robbed.”

Posted 3 years ago

“Avoid this company. Ordered some doors and twice they did not show up. Asked for refund and still waiting after 2weeks. Absolute shambles of a company.”

Posted 3 years ago

“Do not use. Ordered 6 packs of flooring. According to their website this was what was needed. Quality is poor, slight chips and lifting on the edges of the flooring. The flooring came in packs of 6. The flooring was not in equal quantities in terms of left and right. So I ended up with a half finished floor and lots of spare boards as these was the wrong way around. Not to mention I paid for next day delivery and it didn’t arrive next day. Ordered an additional 3 packs to finish the floor. These arrived damaged. Was paying workmen to do the job. This was the third day they had to come to install. Needed to be finished that day so bought flooring elsewhere. I was not due any form of refund as I changed my mind on the floor. Not that it came late, not enough and was damaged! Tried for over a month to get it resolved. Kept getting told to put it in e email. Nobody ever returned my calls. Nor did they return the call which was promised by a member of staff. I was told to contact the complaints team direct on a email address. Turns out leader floors do not even have a complaints team! Each person says something different on the phone. Over a month of chasing up over 9 packs of cheap nasty flooring. Please use somewhere else”

Posted 3 years ago

“Ordered 4 oak vaneer doors. They didn't turn up on day of delivery. I called to chase up and was told they'd arrive the following Tuesday. Tuesday came and with no communication and no doors arriving I chased up the order only to be told the doors had been " damaged by the courier " and were no longer available as end of line. Terrible experience and service. Would not recommend.......”

Posted 3 years ago

“Really terrible service. The company have done everything possible to ensure you can't speak to a member of staff and don't respond to email, twitter, messenger. Item delivered late despite courier stating delivery on specific day. Item damaged due to poor packaging/handling when it was delivered. Couldn't get hold of anyone to resolve. Do not use this company.”

Posted 3 years ago

“Awful company. Still waiting for a delivery with no idea when it's coming. Already been lied to twice about delivery dates. Refuse to give tracking details to see whats happening. Same answers like a stuck record. Would like my money back but they ignore my request.”

Posted 3 years ago

“The big con... no stars at best, I purchased a louvered door and it arrived within a week. When unpacked it was damaged, I sent images of the damage and was sent a replacement far to big. Sent further images and was told now out of stock. I have requested a refund 3 times, now not communicating. Avoid at all cost.”

Posted 3 years ago

“Tried to buy edging for laminate floor. It was priced at £17 and totalled £17 at checkout. Pressed to pay by Paypal and suddenly noticed Paypal was £52. I went back to the checkout which still totalled £17. I then saw the small print which said postage was £35. This isn't added to the total at the checkout which is so deceptive. Cancelled my order and ordered elsewhere. Be aware of this tactic!”

Posted 3 years ago

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Leader Stores is rated 3.5 based on 679 reviews