“ordered a light in black for a job,... they sent it in white. hones up to sort and they said i had to fill in a form, they couldn't just correct this, and that i had to return the other item first which was a joke. I filled in the form,... and in the accounts section was showing as complete for a week before i emailed asking for an update. They then said it hadnt been processed, and then went on to offer that i keep the white light at a reduced rate. If i wanted white i would have ordered white!! i have a customer screaming at me over this, and Ledkia have been of no help what so ever”
“Tell people the truth the 24/48 hour delivery is not true,I placed an order on the 4th of July and it said everything was in stock. A week later nothing so I called to ask were my order was the response was logistics and IT problems from their head office in Spain and told I would receive it the following week as it's on its way. Second week nothing so I emailed asking about my order only to be told it's a " bespoke order" and was being made by hand in their workshop in Spain.
Sorry but there is nothing "bespoke" about it they sell it by the meter just cut the required length off and the power cable are all the same so I can't see them only making one at a time, which incidentally is very short and you would have to modify it to get the correct ones. This would void any warranty. The rest of the order made up of small accessories so they should have boxes of them.
Today is the 21st still nothing so I emailed and told them to cancel the order and refund the money, well they said they have cancelled the order and a refund in the next few days so that probably means in around three weeks.
They look good sound good but unfortunately they are rubbish and I asked the question what company set's up a new Wearhouse without putting all the necessary logistics and IT in place before opening. Sorry but I just don't buy all the excuses.”
“3 orders placed, with the third order 16 of 32 LED tubes were broken during transport. Immediate notification to the specified customer service contacts was not accepted, and a follow-up via another channel was then no longer recognized due to the time delay. Very weak customer support, with excuses that are not legally covered.”
“I would advise avoiding this company at all costs. One of the worst experiences I have ever had. I bought led strip lights for my house from them. As I was not comfortable placing the order online, I spoke to their customer services, and after explaining my requirements, sent them an email confirming all the items I required.
They sent the items (Note they charge a high postage charge, so asking for single items later is very expensive). I was sent the strip lights with the remotes and LED drivers but not the connectors for the drivers to mains supply. When I queried the same, I was told they were not required. After multiple conversations and referring to my email, they admitted that they were required but asked for a 20 pounds charge for delivery.
To cut the story short, even after the same, the lights didn’t work, and after sending multiple proofs, was directed to their technical team, who wanted further proof!
They never admit their fault or refund, so BEWARE of buying in the first instance. Other companies with a slightly higher price might be worth compared to dealing with such companies. Just look at their other reviews to decide as well.”
“Worst customer service ever. I ordered some LED molding (sausage over 180€) and they arrived broken and damaged. These are fragile items but they were packed in think cardbord boxes without any protective material to avoid transport damage. I opened the delivery only after 2 days as I was busy with some renovations and stuff. When I reached out about return/replacement they outright refused saying I should have contacted them within 48 hours, which goes against the EU consumer laws in my opinion. I sent them photos showing the damage, and they said, you can touch up those damages and still use the product. I'm going to see if I can get some justice via ConsuWijzer”
“DO NOT USE THIS COMPANY
This company is a total scam.
Nothing is stored in the UK and incurs import charges, and that's if anything even gets delivered.
The customer service is appalling, so in my case they sent me 3 UPS tracking numbers, all 3 are incorrect. The goods have not left Ledkia since the order was placed last month, and Ledkia are unable to give me the correct tracking, shipment date or a refund.
The lady on the phone never returns calls and is unbelievably rude. Her comprehension levels seem to be extremely poor as she cannot understand why I would want the correct tracking number for goods that have not arrived. I discovered today that nothing has been shipped, after weeks of chasing them and being told UPS have the goods and that Ledkia will call me back to confirm, which they never did.
My only option now is to report this transaction as fraud to my card issuer. Reading the similar reviews, I really do hope others either avoid them in future or report them too to ensure their PDQ issuer strikes them off.”
“This company is not a uk based company. They are Spanish despite the co.uk website and London telephone number which incidentally is never answered.
My order arrived incorrect and faulty but no way of contacting anyone to dispute only on line interface and a phone that never gets answered.
Do not deal with this company!!”
“Please don't buy anything from this company this company based in Spain but robing UK peoples money they're advertising price in pounds and charging taxes without telling upfront when you're getting delivery you will get messages from UPS to pay for the taxes
I placed an order for £202 & paid £58 as taxes
Beware of cheap prices they advertise
Also their warranty want cover
They blame UK government for the charges
UPS also involves in this scam”
“Cant give zero stars !!! This company are absolutely useless *****DO NOT BUY FROM THEM ***** They charged me £20 to deliver 4 lightbulbs without even informing me of the cost and when you cancel the order they can take 15 days to refund you your order !! absolute SCAMMERS”
“Kupiłem u nich lampę 10.03.22, po 10 dniach mi napisali, ze lampy nie ma, do dziś moich wpłaconych pieniędzy także nie ma! Pomimo licznych, licznych próśb... Nie oddają pieniędzy!”
“Ich habe 6 identische Lampen bestellt, alle wurden, anders als in der Produktbeschreibung abgebildet, mit fehlerhaftem Zubehör geliefert - nicht konforme Kabel für den Netzanschluss in Deutschland.
Die Reklamationsbearbeitung dauert ewig, oft wartet man Tage auf eine Antwort. Es wird sich mit dem Kunden herumgestritten, obwohl ich die Expertise eines Fachmanns hatte, wonach die Lampen so nicht im gewerblichen Bereich in Deutschland in Betrieb genommen werden dürfen.
Nach Monaten des Hin und Her's bekam ich dann das Angebot eines 40%igen Nachlasses, auf den Kaufpreis, allerdings als Warengutschrift. Da ich dort, nach meinen schlechten Erfahrungen, nichts mehr bestellen wollte, wäre mir eine Gutschrift auf's Konto lieber gewesen, welche jedoch abgelehnt wurde. Um das Elend endlich zu beenden, stimmte ich dann zähneknirschend zu und bekam... eine 40% Gutschrift vom Preis EINER Lampe. Auf meine Nachfrage hin, was das soll, weil ich ja 6 Lampen gekauft hatte, wurde mir geantwortet, ich bräuchte ja nur ein Kabel für den Anschluss der Lampen, die anderen könne man durchschleifen! Übrigens sind die Anschlüsse properitär, es gibt keine passenden Netzkabel dafür zu kaufen.
Fazit: Hier wird offensichtlich billigste Ware aus Fernost verkauft, welche in Deutschland nicht vertrieben werden dürfte, weil nicht DIN- und VDE-konform. Ich habe noch nie einen schlechteren Kundenservice erlebt, dessen einzige Aufgabe darin zu bestehen scheint, Serviceanfragen und berechtigte Reklamationen abzuwiegeln und die Kunden mit wochenlangen Bearbeitungszeiten zu zermürben. Wenn man Glück hat, bekommt man fehlerfreie Ware und hat keinen Grund, den 'Kundenservice' in Anspruch zu nehmen. Leider kann man sich nicht mal auf die Produktabbildungen/Beschreibung des Artikels verlassen.”
“The store is not reliable. In case of a return, they request to send the order back to Spain ( I have purchased the lamps in Poland). The store realizes that costs of international shipment will be in many cases higher then a cost of a purchased lamp.
Info about shipping address is not stated on the website.”
“I purchased six led lamps 3 of which failed. Ledkia put so many 'obstacles' and conditions, it makes it impossible, certainly in my case, to get replacements or any refund. My advice .. AVOID this Company at all costs ! Wish that I could award minus stars .. In my opinion; an absolutely USELESS firm.”
“Je commande 2 rubans leds RGB (commande ANKPYZXTV).
Dès la première mise en service, le bleu ne fonctionne pas pour l'un des 2 rubans.
Je le signale au SAV pour réclamer un remplacement du 2e ruban visiblement défectueux (sans même exiger de remboursement).
Ils vous répondent qu'ils testent pourtant tous leurs produits avant envoi. + que je dois détacher les éléments collés (alim, connecteurs, pins...) pour revoir les connections des fils et les rebrancher moi même. De plus je dois leur fournir une vidéo de ce que je fais !
Je leur ai commandé pour plusieurs centaines d'euros de produits auparavant sans avoir déclaré de problème jusqu'ici.
Mais au premier soucis déclaré pour un ruban d'une vingtaine d'euros seulement, ils remettent en question ma bonne foi et veulent que je tente de bricoler moi même le produit pour résoudre son problème d'assemblage d'origine.
Pas très compréhensif ni commerçant du tout Ledkia, ce qui peux remettre en question ma fidélité envers ce site...”
