Lego.com Reviews

3.9 Rating 34 Reviews
71 %
of reviewers recommend Lego.com
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Anonymous
Anonymous  // 01/01/2019
Products great and on time! Bit pricey but you know that going into it.
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Posted 2 months ago
So disappointed in the backorder process. Not keeping up with lack of stock. They even have a limit of 3 for everyone instead of limit of one per person, that would let everyone have the opportunity to get one. After I ordered, I get an email saying oops sorry it's backordered. Yet others were allowed to get multiple and sell online for double the price. Do y'all even realize that is happening?
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Posted 8 months ago
I purchased in-stock items. They created a mailing label but didn't actually ship anything after 15 days and still won't refund the money. Absolute garbage company.
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Posted 1 year ago
I’ve been waiting for three weeks for them to ship out a product they have in stock. I’ve emailed them multiple times and each time they reassure me it’s all ready to be shipped however it never leaves their warehouse. I made my purchase in July and it’s currently August 10.
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Posted 2 years ago
Its absolutely awesome if you want to buy lego do not hesitate!!!
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Posted 2 years ago
Terrible service, ordered some parts in january, then in march they send me an email saying my order was cancelled. Ridiculus... just dont use it buy elsewhere.
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Posted 3 years ago
Too expensive and support to slow to reply.
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Posted 3 years ago
Disorganized - 60+ minutes waiting for someone to answer the phone. Ridiculous service! Finally gave up and will just live and continue to be dissatisfied with the experience.
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Posted 3 years ago
Why do I have to give any Star. Imposible to get trough customer service, not phone, email or chat. Where is my order?. Or my money?.
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Posted 3 years ago
Having a heck of a time getting a hold of someone. I ordered a few Harry Potter sets while they had a sale a few weeks back and not only did I never receive it after three emails and 40 min on hold I can’t get through. I just want to know where my money went and if I can have my legos! Delivery: non existent Customer service: non existent Satisfaction: I wish
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Posted 3 years ago
Being an absolute masterpiece at designing and overall being the best company ever. Oh, and also WATCH MORE REBRICKULOUS.
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Posted 4 years ago
There are too many stores with easy returns and provide a shipping label at either a low cost or free. Lego.com does neither and stores only offer store credit. Lego is NOT a small company and children change their minds especially with all their marketing. I will no longer purchase direct as it cost over $27 to return a new unopened set because my child saw a new set he wanted more. Lego- your sets are already overpriced and the lack of service to your customer Is frustrating . I will not be shopping here in the future.
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Posted 4 years ago
Returns are tough as they no longer take back in stores- store credit only and you have to pay for return shipping if bought online . My son saw a new set come out and of course changed his mind. There are too many stores that have nicer and easier return policies for Lego . Disappointed in change of policy and will not purchase direct again.
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Posted 4 years ago
Best customer service I have ever dealt with! My son was missing one piece from his Harry Potter Hogwarts set. One phone call and it's on the way! Thank you!
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Posted 5 years ago
Friendly and professional.
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Posted 5 years ago
Very good customer service
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Posted 5 years ago
Great customer service
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Posted 5 years ago
The staff create a great atmosphere.
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Posted 6 years ago
What can you say about Lego? Excellent! Amazing.... hours of joy! haha HAPPY NEW YEAR! Thank you Lego.
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Posted 6 years ago
everything on here is just sooo cool! really does'nt matter how old you are lego always makes things better, also great for keeping my other half busy and quiet, for some time! a win win situation
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Posted 6 years ago
Lego.com is rated 3.9 based on 34 reviews