“I recently purchased Dermalogica Ultra Calming Serum as it was such a great price but when I opened the bottle, it was a slightly different consistency to what I have used before (purchased either direct from dermalogica or from a registered supplier on Amazon). I have read the ingredients on the back and they are also slightly different. My skin doesn't feel the same as usual either after having used it and I am wondering whether this is a genuine product or not.”
“Dreadful service. Product packaged very poorly, security/authenticity seal from detmalogica not there but peeled off lemon skin care sticker in its place. Box old and damaged. I'm not sure it's authentic dermalogica and company refused to reply after first email despite my attempts to sort situation out.”
“I've still not received my order and had no updates from the delivery company (despite registering my mobile number and email).
I tracked the parcels online and it says that they attempted delivery, however there was no delivery note. When trying to re-arrange delivery, the website says I cannot because it's 'not been attempted yet'. Such a pain!”
“You sent a product with no decent packaging, it arrived damaged. I then had to return it at my own cost...because of your 'terms and conditions'. Very poor and inflexible customer service. I can send the email trail if needed. This was your poor packaging (no bubble wrap) this was not my fault and yet it cost me. Any saving I made buying from you was reduced. Won't bother again.”
“It was the first time I'd used Lemon Skin Care and I'm so pleased that I did!!
The price of the Dermalogica item I purchased was brilliant and the service was superb.
I received the item within 48 hours; super price; super service - thank you Lemon Skin Care.”
“chose Lemon SkinCare for competitive price.
ordered Tuesday 24th, arrived Weds 1st so took a while, which I think is down to the courier, Yodel.
the only other thing I can say is that I was a little disappointed that this did not have the seal on the lid that I have had when ordering this before from other outlets.”
“This skin care company, whilst offering good prices, uses the useless YODEL as their courier; consequently my order is nowhere to be seen. I would not shop with this company again unless they changed their courier/delivery service. I've been waiting an unacceptable amount of time for my order, have not received a response to my email and there's no contact telephone number. Extremely poor shopping experience. Avoid.”
“Ordered a product from this company, received in a timely fashion BUT the products box was damaged and product was out of the box on arrival.
Emailed to let them know, no real apology (the item was badly packaged hence why it arrived damaged) but was asked to send item back so they could refund. Such a shame that they refused to pay the postage back for the item as a gesture but they instead refereed me to the t's&c's of regular returns (this was damaged!).
Shame that they didn't really care about a first time customer and have lost my future business.
On a plus note, I have the refund!”
“The package arrived and the dermalogica box had been opened, and two of the tubes from inside the box did not have their protective seels on. When i raised this with customer service they said they would refund me if i returned the package unopened despite the fact that i had told them it had been opened. Very dissappointed and i will certainly not be reccomending this company.”
“On receipt of my order I sent a query to Lemon Skin Care but did not receive a reply - I checked the internet re suppliers of Dermalogica Super Rich Repair and was very disappointed to find I had paid the highest price for this item - even higher than Dermalogica themselves were offering it at - I am disappointed to say the least”
“due to the packaging it was sent in, my product was very bashed around when it arrived and the box was completely ruined, i know the box isn't important but paying so much for it i would've expected it to come a bit better protected in more padded packaging.”
