Lenovo Reviews

1.4 Rating 89 Reviews
10 %
of reviewers recommend Lenovo
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Lenovo 1 star review on 18th October 2023
Anonymous
Lenovo 1 star review on 18th June 2023
Fred K
Lenovo 1 star review on 13th March 2022
Ozkan Sekin
Lenovo 1 star review on 13th March 2022
Ozkan Sekin
Lenovo 1 star review on 10th December 2021
Orli U GARCIA
Lenovo 1 star review on 17th December 2020
Marla Boxer
Anonymous
Anonymous  // 01/01/2019
The worst customer service I have ever experienced. I returned product in August 2020. It is now Nov 30th and still no credit has been received. I keep getting transferred between departments. Today I was transferred from customer service to credit department which was supposed to be open till 9pm EST, but no reply at 5:45 pm. Looks like everyone went home. Rating at 0 DO NOY BUY... Absolutely annoying.
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Posted 3 years ago
Terrible service. You cannot get a hold of anyone.
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Posted 3 years ago
Rating should be zero. Awful customer service! Take orders and don’t deliver. Impossible to get any update. Avoid at all costs.
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Posted 3 years ago
My computer was purchased April 5, 2019. I had connectivity issues where the computer would drop connectivity constantly. I contacted Lenovo and purchased an extended warranty after several other issues with the computer. I finally had to mail it in to Lenovo after it refused to start. They claimed I would have it back in 9 days. 13 days have gone by and no information from Lenovo. I called and they claimed they had to replace the motherboard and were waiting on parts. I should have it back in 3 moer days...that's 16 days. I am not happy at all with Lenovo and will not purchase another product from them.
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Posted 4 years ago
Absolute thieves - avoid at all costs! Not sure where to start so I'll try to keep it factual: 1. Ordered a laptop in Dec after confirming with customer support it would delivered within 2 busines days, as advertised on their website 2. Two weeks later I was still waiting for my laptop - no communication whatsoever from them 3. Three weeks later I called them up and after hours on the phone, found out they had delivered to a different address 4. I asked for a refund and was told it would take about 2 weeks 5. Then I was told they could not locate the laptop 6. Then the confirmed they located the laptop and it was in transit 7. Then I was told I would get a refund within 5-10 days 8. Two weeks later, I'm told they have not received the laptop... I cannot count the amount of hours I've wasted with this, and I've lost more than £1,000 in the process. No words to describe how bad this is...
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Posted 1 year ago
Terrible customer service. Got hit with an import duty charge, even though I thought I was buying with the UK. Before paying, I was told that it would be refunded. More than 2 months later, I'm still awaiting refund and being consistently lied to by Lenovo customer services. Avoid. Avoid. Avoid.
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Posted 2 years ago
Do not purchase from Lenovo. I have always had Lenovo products however this last experience has put me off ever trusting this company again. Sadly, nothing to do with the product but solely down to the customer service. You're told a different story each time, and some emails I've received are bullying in nature. Basically, purchased desktop from UK site, paying VAT as is clearly itemised on the bill, only to find out it is shipped from Netherlands and I have import tax to pay to UPS. No mention of this on their website. I don't pay and speak to Lenovo to be told it is an error by UPS and they'll sort it, followed by (a week later) it is an error by UPS but if I just pay it they'll sort it and refund me!? Next I request it be cancelled and am told it has been cancelled and refund will be in my account 5-7 days. I wait, no refund. Yet again I'm contacting them, this time it hasn't been cancelled, just a request to cancel submitted but they've decided to not cancel (without informing me) and are still arguing with UPS. I contact bank and they say they'll deal with Lenovo and get me my refund. Suddenly 2 days later Lenovo are telling me they've sorted issue with UPS and my desktop will be delivered....I have ordered another desktop assuming it was cancelled. Lenovo say they can't cancel it...I contact UPS and tell them to return to sender I won't accept it. Lenovo tell me its been returned to them and can they arrange a redelivery!!! Finally, they tell me I can have my refund but only when I stop my complaint with bank as the bank won't accept refund while my complaints in place....seriously what do you take me for!? I query this with bank and them and suddenly have my refund without removing complaint with bank. WHAT ABOSLUTE BULLIES AND APPALING SERVICE. YOU'VE BEEN WARNED...DO NOT TOUCH!
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Posted 3 years ago
False promises, late delivery, utterly useless customer service.
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Posted 3 years ago
Have been trying for 2 months to return a laptop. I've called once a week and still have not been able to get a working TNT link to return it and get my refund..
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Posted 3 years ago
Still waiting over a month for refund after faulty laptop. Believe all the negative reviews about product and customer service.
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Posted 3 years ago
The worst company I have ever purchased from. First, Lenovo delayed the laptop by 3 weeks. Then they lost the laptop. Then I requested for a refund. Lenovo who happily take your money the second you buy a product from them, are unable to process a refund directly and send you to Digital River, who must ask Lenovo permission if it's okay to give the customer a refund. What is worse is that Digital River's form of communication with Lenovo is through tickets which apparently take "2 working days to receive a response". A week later and I am still waiting for Lenovo to respond to Digital River so they can respond to me. And all I want is a simple refund for an item that I never received. Appalling system and disgraceful customer service. Never buying a product with Lenovo's name ever again! STAY FAR FAR AWAY FROM LENOVO IF YOU VALUE YOUR TIME AND MONEY!!!
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Posted 3 years ago
Should be a Zero. SCAM. Order received by you, but has been “in transit” over a month.. Customer service says be patient with each “cookie cutter” email. Asked for refund and have not heard from company. SCAM is all I can say.
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Posted 3 years ago
Bought a Lenovo Active Pen 2 for Yoga 11/30 as a Christmas present for my grandson. Lenovo created a shipping label/charged me on 12/3, with an arrival ETA of 12/10. By 12/14, tracking showed the package had still not arrived at UPS. Four days and countless customer service interactions later and Lenovo still won't tell me what happened, where my package is or when/if it will ship. They won't let me cancel it or change the shipping destination (direct to my grandson) because they say it's "shipped." Coincidentally, this product sells via Amazon - but that says shows the product will not be available until 12/29! No such notice on Lenovo.com or any acknowledgment of a possible back-order by Lenovo customer service. I feel that's deceptive and I no longer trust Lenovo.
Lenovo 1 star review on 17th December 2020
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Posted 3 years ago
Lenovo kept my laptop for almost three weeks - it was sent in for repair via Argos (whom I purchased the laptop from). Only for me to be told after these three weeks that the issue I had was not covered by warranty. And even then I was only told this after I repeatedly chased them. They state in their policy they will make repairs within 7-10 days. They had my laptop for nearly three weeks AND there was no repair. The issue was that the charging pin snapped off in the charging port and was stuck there. Lenovo stated this was due to "customer damage" which is not the case at all! I took great care of the laptop. The issue is down to a poorly manufactured charging cable. My laptop was less than a year old. I will never buy from this company again and will be sure to warn others about them too! Tantamount to fraud!
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Posted 3 years ago
Just phoned there so called work shop team absolutely shocking tried 5 times spoke to 3 advisers who hang up on you or cant help with anything I think some head boss should be looking into whoever is at the other end of there phone lines at there workshop as does not look good for company if workers can do that to customers who are only trying to buy spare parts for there machines that you buy.
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Posted 3 years ago
I bought the laptop mid November 19, since then it has spent more time with their repair department than it has with me, three times it has been repaired, all for the same issue, on start up it comes up with "preparing automatic repair", it then does nothing, they have replaced most of the insides, motherboard, SSD and other items each at least twice, it came back before Easter, started up again guess what same again. I demanded a refund, and was told that they could not do that. I asked to speak to a supervisor/manager and was told that that was not possible as he was going home soon and then cut off. The laptop was bought off the Lenovo website, but the laptop was delivered via a company called Digital River Ireland Ltd. They are a nightmare to contact, they do not have an address you can get hold of them on, but a C/O address based in Accrington but with a London telephone number. Twice I have tried to call it, half and hour wait each time only to be cut off each time when I told them what I wanted. I would have thought a company like Lenovo would have a proper customer services team in place, not a third party organisation that acts like a back street cut and shunt outfit. I cannot advise anyone to buy direct from Lenovo not due to the products, but the after service which is the worst I have ever come across, down to the credit card company now.
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Posted 3 years ago
Terrible experience with Lenovo. I have built and customized a lap top in their website and paid £2.5k for it. After two months my lap top was not delivered and could not be found. They have opened an investigation and, after 3 weeks, they gave me no notification or position of what they were doing about the case. I had to call them again to ask for a refund and they asked for 8 business day to do it. Unfortunately I'm taking legal actions against them as this is the worst customer service I have ever seen!
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Posted 4 years ago
Lenovo is rated 1.4 based on 89 reviews