Leonard Buildings & Truck Accessories Reviews

4.3 Rating 1,032 Reviews
81 %
of reviewers recommend Leonard Buildings & Truck Accessories
4.3
Based on 1,032 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Leonard Buildings & Truck Accessories Reviews

About Leonard Buildings & Truck Accessories:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 59 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

Seventy percent of our business last year resulted from repeat customers and referrals mostly of which were from family member to family member. We hear a lot of this: "I am here because when I was growing up my grandfather had a Leonard building in his backyard . . ." We take pride in serving and taking care of folks as if they were our family.

Over the years, our company's focus on quality, craftsmanship and customer service has allowed each of our company-owned stores to be integrated partners in their local communities. We encourage employees to look for ways to make a difference around town and to help out worthy causes.

Visit Website

Phone:

3367895018

Email:

mktngteam@leonardusa.com

Location:

630 W. Independence BlvdSuite 3Mount Airy, NC 27030,
630 W. Independence BlvdSuite 3Mount Airy, NC 27030
North Carolina
27030

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Anonymous
Anonymous  // 01/01/2019
The company needs to be more prompt on informing customer there order has arrived. I waited a week and didn't hear back from anyone. When i arrived to pick up parts that were delivered 2 days after ordering, they had been sitting outside in the rain for a couple days. Over all service was good, just improve one informing customer of the orders.
Helpful Report
Posted 4 years ago
Was not happy with inability of manager to offer past 90 days same as cash terms. Hitch/ trailer lock system poorly made. Inadvertently struck ball hitch lock and destroyed it. Labor charge too high to correct wiring harness problem.
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Posted 4 years ago
The topper looks great. Great paint match. There was some confusion about a lock that I had ordered which I had to, unexpectedly to me, pay extra for and bring my truck back in to have installed three weeks later. The topper also leaked which I had to take it back to have it repaired. Overall, for the money I spent (about $2500) on a topper I wish the process had been smoother and less stressful.
Helpful Report
Posted 4 years ago
I recently purchased a shed, a trailer and a tonneau cover from my local Leonard's. The products were great, it was the service that was a little meh. First off, when ordering our shed we requested a date out longer than usual, because we needed to do some site work. The shed arrived sooner than expected, but we were able to scramble and get ready for it. However, they were unable to deliver when they said they could, and when it did get delivered, it was delivered 5 hours later than we were told. With the shed, I purchased two ramps, only one arrived. After a week of waiting for the second one, they refunded the money for it. When I picked up the trailer, the D-rings that I had purchased to be installed on it were not installed and they had to do it before I left. This is after I was told they were installing them when they did the pre-delivery prep on the trailer. Finally, after the tonneau cover was installed, we had a heavy rain and I discovered the cover was leaking. They did remedy the situation, though it still leaks some.
Helpful Report
Posted 4 years ago
Strut for my lid not strong enough to hold the lid in the full open position this reduces my clearance for stowing gear
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Posted 4 years ago
Truck was not done as promised,was told 3 different times when it would be finished.picked up truck the next day was not shown how to how to operate the 5th wheel system.
Helpful Report
Posted 4 years ago
Truck cap was installed unaligned, I fixed it once I got home. Truck cap door has issues. Will need to fix
Helpful Report
Posted 4 years ago
One of the latches broke on my soft cover within first 60 days with less than 20 times using it.
Helpful Report
Posted 4 years ago
the installers were smokers and my truck, smelled of cigarette smoke for several days, had to go back several times due to window rattle in new top, window was replaced and it still rattles. had to take days off from work to keep returning.
Helpful Report
Posted 4 years ago
Received my building in a timely manner.Disappointed in the paint job. Flower boxes were poorly constructed. Delivery of the building was spot on. Driver was very efficient and professional and setup was done very nicely.
Helpful Report
Posted 4 years ago
Installation took all day. Salesman said two hours
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Posted 4 years ago
easily broken into
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Posted 4 years ago
Purchased a retractable truck bed cover. After 5 attempts the installers still could not get it to work properly. Finally told this is the best we can do. I finally contacted the manufacturer and obtained different mounting brackets and installed myself. Should have been done by Leonard. I think I should get the $85 I paid for installation refunded. Since the initial review of one star, they have refunded the $85.
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Posted 4 years ago
Only issue is the two year payback. Would have prefered a five or ten year loan.
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Posted 4 years ago
Everything was ok except they installed the equipment in the wrong places. Although they did fix it. They didn't install the basket struts which is why I am giving three stars.
Helpful Report
Posted 4 years ago
Leonard Buildings & Truck Accessories is rated 4.3 based on 1,032 reviews