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Leon Cycle Australia and New Zealand Reviews

4.5 Rating 797 Reviews

87 %

of reviewers recommend Leon Cycle Australia and New Zealand

Company Reviews

Product Reviews

4.5

Based on 797 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Leon Cycle Australia and New Zealand:

Since 2018 Leon Cycle has been operating within Australia and New Zealand, providing quality and affordable e-bikes under our brands "ET Cycle" and "NCM".

We offer E-Trekking, E-MTB, E-Cruiser and E-Folding bikes and Conversion kits for everyone in Australia and New Zealand. We are quite diversified and offer both rear- and mid-motor engines, whether from our own design (Das-Kit) or from established brands such as Bafang.

We are proud to have one of the best customer service teams around which is confirmed by many positive customer reviews. So, if you are thinking about buying an E Bike we would be more than happy to assist in making the right choice. Come on down to the Leon Cycle showroom and see the bikes for yourself!

Visit Website

Phone:

(03) 90695443

Email:

support.au@leoncycle.com

Location:

3/45 Leakes Road, Laverton North,
3026

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Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 3rd April 2024

Leon Cycle Australia and New Zealand 5 star review on 6th February 2024

Leon Cycle Australia and New Zealand 5 star review on 20th September 2023

Leon Cycle Australia and New Zealand 5 star review on 21st July 2023

Leon Cycle Australia and New Zealand 5 star review on 14th July 2023

Leon Cycle Australia and New Zealand 5 star review on 13th July 2023

99

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Prague NCM bike for my partner for his 50th, it arrived in 2 days.!! The service at Leon cycle was excellent I had all my queries answered quick & they were so helpful. During these tough times in Vic they managed to deliver the bike to us in just 2 days. We absolutely love the Prague bike and will come back to purchase another bike soon. I want to thank Leoncycle for putting a big smile on my partners face for his 50th. Thank you so much 🙏🙏”

Leon Cycle Australia and New Zealand 5 star review on 16th September 2020

Posted 3 years ago

Thank you so much for your positive feedback, Cleo! We're thrilled to know that your husband loved it. Stay safe! 💛

Posted 3 years ago

“I wish I could leave a review on the bike itself, but unfortunately I haven't received it as of this message. I cannot believe that a company with so many positive reviews can be so terrible with their customer service. I won't bother going into the fact that no one answers the phone or responds back to emails because that has already been covered off by others, however I will mention something that I believe hasn't been covered off. Leon Cycle advertises that they ship with FedEx (at least for North American customers) however I was surprised to recieve shipping information for a company I haven't even heard of before! They are called ATS Healthcare. My Aspen e-bike has been sitting at one of this companies facilities for well over a week. I emailed and called them about this and eventually received a call guaranteeing me that I will have the bike delivered today (July 5th). I just received a call from them telling me that their driver did not load my bike on his truck and that I will not be receiving my bike today! This is complete Mickey Mouse nonsense as far as I'm concerned. Don't advertise that you ship with FedEx then use someone else who are just as bad with their customer service as you are. Anyone reading this, I highly suggest ordering an e-bike from a more reportable company.”

Posted 2 years ago

“Manager Leon Cycles. Mr Rigoli. Dear Sir. My name is Lance Carroll, I live in Launceston Tasmania and over the last few months I have been dealing on behalf of my grandson with one of you employees, namely Shane Kenneth. My grandson has an Aspen Moscow Ebike which has required parts only obtainable from your firm. My dealings with Shane have been more than satisfactory. I know nothing of electric bikes yet Shane has patiently taken the time with me explaining what the problem is with my grandsons’ bike and organising to send what he considers required to rectify the problems. We all complain when we don’t receive good service or salespeople fob you off, yet we neglect to say thanks when we receive service with a smile. I have always been of the belief that we should also acknowledge those who provide good service, hence this email. I don’t know if you have personal files on your employees in regards to how thy conduct themselves and to better your business. If you do then I request that you place a copy of this in Shane’s file for future references. i.e., promotion, etc? I would also ask you to personally congratulate Shane on receipt of this email. This email is totally unsolicited and I’m sure Shane would be surprised to know I have written to you. Regards. Lance Carroll. Launceston. Tasmania. 0408547424. 8. 7. 2022.”

Posted 1 year ago

“I purchased a Milano Plus in June 2021 from Hi5 e-Bikes in Richmond, a franchise of Leon Cycle and soon changing its name to Leon Cycle. 1 week later I was back to the store with a squeaky front brake. A week after that I was back with a creaking left pedal crank and a slight click. Two attempts to fix it have resolved the creak and almost the click, but it’s not a smooth pedal rotation like my 2 non-electric commuter bikes. Only 5 weeks after purchasing my Milano Plus, two rear spokes broke while riding on an asphalt bike path along Melbourne’s Eastern Freeway. I’ve never taken the Milano Plus off-road, up, or down curbs, or into potholes. I’ve never encountered this in 50 years of bicycle riding. I’m totally disheartened. Hi5 bikes tell me to raise my “Warranty” issues with Leon Cycle. The Leon Cycle website provides no way to register my purchase because I didn’t order the e-bike directly. So I can’t raise any sort of claim whatsoever.”

Posted 2 years ago

“I along with seemingly many others that are waiting and waiting for their bikes to be delivered. Part of the reason I purchased this bike was to be out riding quickly with a friend that has a ebike. After being in contact with 3 times now "Customer Service" and given false information that my bike was already shipped twice , today I was told again it would ship today. Really, Really poor customer service on the shipping side and getting customers hopes up for nothing. I only hope I am more happy with the bike if and when it finally arrives... Going into my 3rd week now expecting deliver in a total of over 4 weeks...”

Posted 2 years ago

“Been waiting since 30th January for a new controller still not had a replacement it's now the 13th july leon won't refund me won't replace won't take 1 off a bike they have in stock just keep saying I have to be patient clearly having trouble getting parts from China but that should not be my problem after 23 weeks will have missed al spring and soon summer they dont seem to want to sort it out totally rubbish customer services so here I am wait patiently absolutely rubbish I thought when I was buying from a German company I would get better service but it seems like take your money and couldn't careless after that blame Brexit blame pandemic maybe it's the way the stars are aligned rubbish Mick Lindley”

Posted 2 years ago

“I ordered a bike on 5-26-21, it is now 6-22-21, not a word from anyone. I have called several times and have not been able to speak to anyone. I have sent two emails and no reply. It seems from the reviews things are great or it's a disaster!At this point I want to cancel my order but can't reach anyone!”

Posted 2 years ago

“Horrible customer service. Despite claims of 2-4 day order processing it's been 12 days and my order is still processing. Their phone rarely gets answered, their voicemail inbox is backed up so you can't leave a voicemail and emails almost never get answered. I emailed them inquiring about my order a week ago and no response. I just emailed them again for the fourth time today. If I don't get updated soon I will be doing a chargeback through my bank.”

Posted 2 years ago

“I purchased Folding Bike ET-Cycle, F720, 720 Wh, from Richmond store, good service. I have done over 600 km now. The experience, - Good quality - Very stable and manageable for weight about 34 Kg - Range 130 to 150 Km on PAS 2 to 3.( Higher PAS , lower range ) - Strong response from motor. - Possible the best in this category ( I tested many others before bought this one) - Has a Throttle, WHICH IS A MUST, to avoid sometimes dangerous situations. - Charging time appr. 5hrs. when battery on zero. - Strongly recommended, from my experience. Remark: would be good to have Steering Lock similar to the cars.”

Posted 1 year ago

“great after-hours service. Shane went over the top to assist but the throttle from the new off-road kit was faulty so I had to take the bike to a Leon Cycles dealer who installed a new throttle at a cost of $30.00 to me along with the $70.00 diagnostic fee. I am still happy with the service received.”

Posted 1 year ago

“Customer service resolved all my concerns before buying. However, it would be much better if the website provide technical details on some of their products.”

Posted 1 year ago

“My grandson’s bike kickstand needed attention so we went to Leon Cycle SA on Flinders Street. Ashton welcomed us at the door and immediately said, “We’ll fix that.” Ashton included four-year-old Jasper in the operation, and within a minute or two all was good. Ashton is the type of employee that is ‘gold’. He did not charge us and walked us out the door together. What a pleasant man. Thanks heaps, Ashton.”

Posted 1 year ago

“I purchased an Ebike Battery charger and despite receiving an email informing me that my parcel had been delivered my order never showed up. I reached out to Leon Cycle to be informed that they were opening an investigation into the location of my parcel. They determined the item had been lost in transit. HOWEVER, without even contacting me to ask me what I would like to do given this situation, after I had ALREADY purchased another battery charger from elsewhere after this hassle, they simply sent me another one for which I now presumably am going to have the hassle of having to return and pay for said return. Incredibly poor customer service and unfortunately a terrible experience purchasing with this company. If a Leon Cycles team member reads this and would like to reach out to rectify this issue that would be excellent.”

Posted 1 year ago

“I have the moscow m3 and it is value for money and a quality built ebike I would highly recommend it to anyone”

Posted 1 year ago

“Pessimo venditore! Nessuna assistenza post vendita. Ho acquistato il modello Venice con un problema di progettazione che determina la rottura continua dei raggi . Qualsiasi rivenditore serio avrebbe imposto una sorta di “richiamo” per questi modelli difettosi (a proprie spese) invece non attuano alcuna garanzia sui raggi e vi troverete a dover buttare la bici perché inutilizzabile o a dover spendere 200 euro per cambiare i raggi (mettendoli più grossi) e soprattutto posizionandoli in maniera corretta. VERGOGNA ! …. Sconsiglio l’acquisto”

Posted 2 years ago

“It has been 2 weeks since I ordered and paid for their Aspen, as It was one of the few bikes that were listed in stock and readily available. They have not shipped despite their claims of 3-day processing/shipping, and they never answer my calls. The one call they did answer told me they were out of stock and they would restock and have my bike shipped by the 28th, but it is now the 31st. I'm thinking I have been scammed. Awful service, I want a refund.”

Posted 2 years ago

“I still haven't received my second cycle I ordered, which is effecting my business.”

Posted 2 years ago

“HAVE NOT RECEIVED...YOU GIVE FALSE HOPE...NOT HAPPY...”

Posted 2 years ago

“How good is Leon Cycles Purchased NCM MOSCOW Delivery 9 days from Melbourne to Dawesville in WA 100 km south of Perth faster than au post with delivery driver wanting to help me by carrying the bike to assembly area Packaging and assembly of bike so simple with tools supplied Great looking bike and performs amazing Love it and Thanks Leon Cycles”

Posted 2 years ago

“i spoke to someone on the phone and told me they had bikes in stock and told them I was ordering TWO bikes. I received ONE bike. They refused to rectify this by sending another bike or upgrade. they are making me wait three weeks and not even a sure thing if they are getting any other bikes in. we are very disappointed in this company that i was lied to telling me they have it in stock.”

Posted 3 years ago

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Leon Cycle Australia and New Zealand is rated 4.5 based on 797 reviews