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Leons Furniture Reviews

2.3 Rating 270 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 270 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

33

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service. Bought sofa set on Dec 2023, promised to be delivered after 12 weeks. Then, they said we have to wait more and can't guarantee that the items will be delivered another 12 weeks. So, after waiting for 4 months, we have to wait another 3-4 months (NOT PROMISED), may be 1 or 2 years, to have a sofa to set on. SERIOUSLY!!! NOT RECOMMEND AT ALL. Mustafa”

Posted 1 day ago

“Still have not heard from head office. I sent back my LG Washer and dryer because it did not work. Was told “well you shouldn’t have bought this cheap set”. They would only take this set back if I bought a different and higher costing brand. I asked for another receipt. Totals were different for set sent back. Buyers beware!!!! I will not talk to Leons Kingston due to the many many untruths. I will post until I hear from head office. Leon’s think this is just going to go away!”

Posted 1 day ago

“I made a purchase in Owen Sound of a new mattress. Amy was a tremendous help, will highly recommend her to anyone looking to make a purchase.”

Posted 1 day ago

“I purchased a tv wall mount and decided not to us it. Leon’s refuse to take it back. This is a policy that must be changed. I will never spend another cent at Leon’s.”

Posted 4 days ago

“We ordered furniture at the Cornwall, Ontario store the first week of February 2024, we were told it would be a few weeks....into week no. 9. You can leave messages but don't wait for call backs. If you manage to speak to someone it's your lucky day. Never again”

Posted 6 days ago

“After paying a 30.00 fee to have our old dryer taken away, Leon's charged us an additional 30.00 plus tax because our dryer was on a pedestal and was considered 2 pieces. That's price goughing and poor customer service.”

Posted 1 week ago

“After taking back my first LG Washer and Dryer due to not working the first time and them telling me “You shouldn’t have bought the cheap set”. I asked for the new receipt to be mailed to me and a copy of my first receipt. They sent me a different receipt than what I had for the first set. Their new receipt was for $500 less. Corporate office still has not contacted me as I will never go into Leon’s Kingston again.”

Posted 1 week ago

“Pathetic service from Leon’s. we ordered new dining table and Bunk bed in December 2023 and expected delivery was March last week of 2024. All went smooth until the sale was done, now when we have received the product we noticed issues like paint ripped and cracks on bunk bed. We’re still are ready to return the product but the concern where should our kids sleep until the bunk is replaced. Dining table paint is ripped off , one chair is missing and chair's are wobbling. We tried to reach customer service multiple times but finally we got a ruthless response and offering us 425 $ for both products. Just we want Leon’s know when someone buys a new product we trust you blindly that we receive the best product possible. If you don’t check the quality of the product before delivering it to customers, and pushing the customer to dark room. Asking us to take the pain. We feel as Leon’s is enjoying the profits by stealing customers hard earn money”

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Posted 2 weeks ago

“Nice clean place to shop. Bought my 2 double bed and mattresses today. Prices are reasonable, got employe discount.Alex Lypovenko (sales associate) from 13730-140 th street NW store was very friendly and helpful. He showed us what we were looking for and also told us about the mattress He also told us when to expect delivery etc .He is a very professional sales guy and we are happy that he was there to help us Thank you”

Posted 2 weeks ago

“Had the worst experience with Leons. Ordered a 3 seater sofa and a loveseat. The sales girl said both would be delivered within 15 days. It's been 4 months and we are still waiting g for the loveseat. The sofa arrived defective and the store is not able to give any update on the replacement. This has been such a harrowing experience. Never buying anything from Leons again. Customers please beware of this company. They are only good at making false promises.”

Posted 2 weeks ago

“Corporate office of Leon’s has not phoned me so I guess it’s time to take the next step. Leon’s lie, manipulate and is hands down the worst furniture store I have ever dealt with.”

Posted 2 weeks ago

“I have dealt with Marne twice. She was excellent! Very helpful! Very friendly. Very good pricing as well! I would recommend her highly!”

Posted 2 weeks ago

“L'employé slimane fait du bon travail, je conseille les gens de prendre de ses conseils”

Posted 3 weeks ago

“Bought a LG washer and dryer. Did not work and I phoned Leon’s. Service manager said I shouldn’t have bought the cheapest one. LG would be very interested in this conversation I taped.”

Posted 3 weeks ago

“So I have been calling Leon’s Kingston for a week and a half. No response. I sent a review on the main website. Then Head office emailed them and told them to deal with me. They left a message this past Saturday for me to come in on Sunday. This company has lied to me so many times. I have written everything down and have recorded all conversations. You need to do this people for your own safety. Head Office wants this “dealt with” instead of calling me themselves. I am in the process of dealing with this situation. Stay tuned!”

Posted 3 weeks ago

“I purchased a high end mattress and elevating frame from the Welland store. Both sales people ( bought separately )were courteous, helpful and pleasant to deal with. Joshua M. Sold me the mattress and when I returned to take another look, Nick helped me out and I ended up adding the frame. He was really helpful and went beyond my expectation to facilitate the delivery and set up. I was impressed. Everything was done as discussed. The delivery guys were efficient and got the job done well! Thank you Leon’s! It’s ,my third time purchasing and I will be back !”

Posted 3 weeks ago

“Good cover up Leon’s. I have been seriously lied to by this company. Stay tuned”

Posted 4 weeks ago

“Our Salesman Mr.Ovington was perfect for us. Straight up. Honest. Helpful. Very knowledgeable”

Posted 4 weeks ago

“we purchased one table and one sofa and also 2 chairs, Table and sofa are good no problem but chairs are too big for condo, Leon's demanding 50% of purchase price to exchange which was never mentioned by sales person , no visible of sign of no return policy and no mention of such anywhere BEFORE making purchase. if this is not deception what is it? which large furniture treat customer like this? so after all our attempts failed, we decided to share our horrible experience with every one we can reach. at time of purchase your staff offered Flexiti as finanacing partner but now Leon's telling us they are third party do whatever you want !! we will pay for table and sofa but 2 chairs will not paid until a solution can be found. we do not want refund only exchange to smaller size to fit in our place.”

Posted 4 weeks ago

“The delivery guys who brought our sofa in through a tight space were absolutely professional and so polite.They did everything to make it happen.We had another crew that came prior and just said it couldn’t be done.Guess they didn’t feel like working.”

Posted 4 weeks ago

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Leons Furniture is rated 2.3 based on 270 reviews