“I work for them and even I had to fight to get the non existent damage charges removed. BCA or the dealer's damage the car's LA know this but someone has to pick up the bills.
When we farmed out the personal and SME business to brokers things got bad, combined with frequent redundancies you never know when your set to face the axe so might as well care less and sit tight until it's your turn to go . Lost so many great people now and those left are sour and exhausted. Choose another company to lease your car. I would not recommend”
“They delivered car on time they took payment out of my account for four years I looked after the car as if it was my own.Arrived on time last week to inspect car and no problems and no more money to pay.Can’t comment on customer service as had no reason to contact them.All in all four years of happy motoring thanks to lex Autolease.”
“Total thieves , we haven’t had the car since January due to apparently a stone hitting the radiator and causing engine damage , this had to go through our insurers (well still is ) as Lex auto lease are not responding to our insurers to make a settlement agreement so we’ve been paying for a car for 6 months which we don’t have . We don’t even know where it is ! They have threatened us with notice of intent as we didn’t pay some of the monthly instalments , why should we , our insurers have been trying to sort this with no response from Lex , they also won’t talk to us nor answer our calls . DO NOT USE THIS CORRUPT COMPANY .would give 0 stars If I could . Oh also the contract ran out in January.”
“Nightmare of a company.... Customer service is a joke (thats if you can actually get someone to speak to!!!) do they actually employ anyone.... We used to order at least 30 vehicles via Lex but in the past 2 years they have gone so far downhill they are underground..... we will never lease vehicles through them again. WOULD GIVE THEM '0' STARS IF I COULD..”
“Awful company I agree with all the reviews below ! I too had a bill for non existent damage on my previous vehicle and am being charged 5 grand to terminate my current one early ! Customer service is non existent. I will be photographing and videoing with time stamp every panel this time when it goes back . Total rip off thieves!!!!”
“Hi. I had money taken from my account by Lex- they paid it over to a private parking company who as usual were trying it on. I had no intention of getting into any correspondence with the private parking company. Lex did. Even though due to the protection of freedoms act
, they had done their legal duty by revealing my name and address, Lex paid out £180 from my account - and dismissed my complaint out of hand. Their argument was that if they hadn’t paid it then they could have been taken to court. That’s incorrect as they had passedmy details on and that passes all dealings over to me. They also stated that the lease contract allowed them to do it. I disagreed but they arrogantly advised they had reviewed it and they were correct . Case closed. I was not at all happy so I hired a solicitor - and lo and behold they have just paid me my money back + my legal costs + their own legal costs ( this was not a short process, they argued for 18 months or more). In the end their contract clearly didn’t allow them to do this. They tried to agree to pay me if I agreed to be silenced by a Tomlin order ( which says I won’t mention this or else I am in legal trouble).I wouldn’t sign it, they were not impressed that I wouldn’t sign ....but I knew what they were trying to do.they were very keen to pay their due’s but only if I would be silenced. I would not - but they had by now admitted liability and knew they are in the wrong. Have you had a similar experience? Don’t stand for their arrogant/ dismissive reply. They cannot simply dip into your bank account in these circumstances. An extremely bad experience only made palatable by knowing they eventually paid - and paid a heavy price as they also had high profile legal representation.”
“Let Autolease is the worst organisation I have ever dealt with. Their staff are rude, unhelpful and unprofessional. Lexautolease should be avoided at all costs. Whenever you have a lease vehicle supplied by this company and have issues they just palm you off to the vehicle manufacturer and when they fail to help they just ignore or do nothing to help. Lexautolease must realise that they have entered into a contract to supply a vehicle and so it is their legal obligation to resolve issues instead of just diverting any complaints to the manufacturers. Lexautolease if you are going to act in this way do the decent thing and get out of the business because you aren’t providing a service but merely taking peoples hard earnt money each month as a completely useless and ineffectual ‘middle man’. Shame on you Lexautolease!”
“Horrendous company. DO NOT USE THEM FOR YOUR LEASE . We are all not crazy to leave one star reviews. This company is HORRENDOUS. THEY CHARGE FOR EVERY THING AND NEVER PICK UP THE PHONE. Would never use them again,”
“Avoid this company as if they were offering you a FREE decapitation. Start of the pandemic I wanted to reduce our mileage. Took 3 months of chasing trying to get it pushed through at the price they had confirmed. During this time I was made redundant from my job and because of this and due to their incompetence I did not now pass the finance checks so they could not offer me the lower offer agreed. I had a complete email thread trail so I passed on to the financial ombudsman to resolve. Over a year and half later of chasing, providing information I reached an unsatisfactory settlement.
And just when i thought things couldn't get any worse a week or two after the lease had ended and the car was collected they have tried to charge me for a period of time when i did not have the car, and are currently threatening to forward my details to a credit agency.
Only use this company if:
1.You enjoy banging your head against a brick wall.
2.Enjoy talking to yourself
3.Fancy getting rinsed out of some money for no apparent reason.
4.Enjoy being treated like you do not matter.
5.Want to get involved in long drawn out complaints process with the Financial Ombudsman.
Can I give any positive feedback to the company? Of course....I am now with a different company and hope to never deal with this bunch of complete and utter con artists ever again.
Use them at your own peril!”
“If I could give them zero stars I would - appalling customer service, broken administrative processes and incorrectly making direct debit charges. Much less than you would expect from a financial services company. All major automotive brands should be distancing themselves from Lex - they are detrimental to customer success.”
“AVOID THIS COMPANY
Do not use this company. They are even worse than their 1* reviews. It's only 1* because you can't rank at zero. Their customer service is by far the worst I have ever received and they really don't care about anything but extracting £££ from you. Complaints take months to deal with. They do not answer the questions you ask and only send generic responses designed to frustrate and make you give up. , The service contract is deliberately misleading and the only phone number given does not work. I'm now forced to report them to their regulator and to the Financial Services Ombudsman.”
“I'm afraid so many of the other reviews on here are accurate. I took out a lease 3 years ago and arranged collection this week. Ahead of collection I had the car checked out by a body shop expert and had a few minor pieces of wear and tear taken care of at the cost of £300.
The vehicle was collected yesterday, and I have now received a bill for over £1100, most of which is for replacing the passenger side front door panel. Allegedly there are 3 small dents on this panel, none of which are at all visible with the naked eye and all of which are under the 15mm allowed under the guidelines, but Lex Autolease are trying to charge me £970 for a new door panel. Absolutely ludicrous.
I have emailed and phoned to complain, but I'm getting nowhere. Don't use these thieves!!”
“Had car on 36 month lease i was told by lex car was due an mot on day before it was to be collected.lease was arranged on a 3 year deal to avoid mot totally useless company avoid at all costs will definitely tell everyone I know to avoid like the plague”
“We had a brand new vehicle delivered to us that was faulty, if left us In March after a while of the garage messing us about with the parts of which still isn’t resolved, we complained to lex, lex have only just resolved our complaint now June. We are so unsatisfied.”
“AVOID LEX AUTOLEASE. CHOSE ANOTHER COMPANY, AS I'VE NEVER DEALT WITH SUCH A DREADFUL COMPANY. NO ONE CARES ABOUT CUSTOMER SERVICE. RAISED A COMPLAINT WITH THEM OVER 3 MONTHS AGO & STILL TRYING TO GET A MEANINGFUL RESPONSE.
ATROCIOUS COMPANY”
“The most horrendous company. Completely incompetent. Their customer support is non-existent and they have bullied and ignored my mother whose contract has ended but they have refused to make any effort to pick up the car and are consequently charging every conceivable fee. PLEASE AVOID AT ALL COSTS.”
“If I could give zero rating I would! The worst company hands down! DO NOT USE THIS COMPANY! Due to lockdown my car was not lifted however it took them a long time to lift it once lockdown was eased. When collection day came I was notified by the handler that I would be charged £130 for a very small scratch mark. As this mark did not happen under my contract time I said I would not be paying it. The handler said he would leave the car in order for me to sort it with them. LEX Autolease are now charging £429 for the aborted fee as I did not notify them before 12pm the previous day!!! I now have to complain to the ombudsman service which is just a whole fight I don’t need. IF YOU CARE FOR YOUR MENTAL HEALTH AVOID THIS COMPANY! The original mark came out with a cloth btw! Crooks”
“DO NOT trust Lex Autolease with your hard earned money!
Got a brand new Jaguar XF through my small business on contract hire from Lex Autolease. Paid for it in full, on time every month over a 3 year term; only actually had the car a few months of those 3 years as it went in and out of garage 15 times! The dealership couldn’t fix the dangerous steering fault and Lex did NOTHING to help. They just kept taking my money. Terrible customer service, poor car quality. DO NOT TRUST THESE PEOPLE. LEX DO NOT CARE ABOUT THEIR CUSTOMERS.”
