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Lexham Insurance Reviews

4.3 Rating 4,240 Reviews

86 %

of reviewers recommend Lexham Insurance

Company Reviews

4.3

Based on 4,240 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting to cancel my insurance”

Posted 3 years ago

“Sadly, I did not renew with Lexham even as a customer for three years. You quoted nearly £1000 when the same policy was available online for £360. When I applied online you put obstacles in my way and sought to rewrite the terms and conditions. No loyalty from you to a returning customer and a blatant attempt to rip me off. Also your phone service is not fit for purpose. I was cut off several times or the agent was never available. I went with someone else. Oh and by the way, you took the money off my credit card before denying me the deal. Room for improvement!!!”

Posted 3 years ago

“Won’t use this company again”

Posted 3 years ago

“I was so over priced when i had 3 year no claim bonus instead of 2 because my previous insurer refused to give me the certificate since it was more then 2 years ago. I was charged 130 pounds extra and after asking for some leniency they reduced 15pounds thats all.”

Posted 4 years ago

“No good I sold my Honda and bought a Kawasaki same year and same engine cc and i keept for me the same details. With Honda i drove roughly 1500 miles in 8 months For no reason mentioned they didn't want to move my insurance to my other bike So i lost this year ncb(i had another 4 month to complete the year). And they charged me £60 cancellation fee. So obviously i don't recommend this company. Very disappointed with them😞”

Posted 4 years ago

Read Lexham Insurance Reviews

Hi, Sorry to see you've had a negative experience. Can you please email enquiries@lexhaminsurance.co.uk so a member of the team can look into this.

Posted 4 years ago

“Very Good service.”

Posted 4 years ago

“Very efficient and helpful. Highly recommended.”

Posted 4 years ago

“Took over 1 hour on the phone just to add one motorcycle to my current policy, didn’t seem to have any sense of urgency even though I explained I was on a train journey, every time putting me on hold for quite a while at a time. Then wasting more time going round in circles, I had to change my tone and ask what do you need from me to insure my motorbike as I was getting delayed, and when I tried to say that it was taking too long and I had to go on the tube he basically said “what do you want to do?” Meaning I either wait or have to start over later not even given me an option to call back and carry on or anything. I have insured bikes many times never taken so much of my time and my customer needs weren’t met. Customer service and reassurance was not there. Will be looking to change insurance providers.”

Posted 4 years ago

“Staff were rude illegally cancelled policy and refuse to speak to anyone or provide information for ombudsman complaint”

Posted 4 years ago

“too expensive, lack of support from customer service. very poor service”

Posted 4 years ago

“Went through a comparison site and chose lexham as my son had used them before. Didn’t state anywhere that 1 year of his NCD was not valid as it was on a car, then had to pay a further £144 on top of the almost £600 we had already paid. This did not then make them comparable to other insurance companies, i would have used an alternate company for cheaper if we would have known this.”

Posted 4 years ago

Read Lexham Insurance Reviews

Hi Jo, Thanks for your review. Whilst the quote may have been from a comparison site, all of our policies are set up direct on our website. Before setting anything up you have to read through the important information and tick boxes to confirm you have read each section - the 'No Claims Bonus (NCB)' section states: "If you claim any NCB, this must relate to bike insurance (not car) (...)". If you would like to discuss this further, please email us: enquiries@lexhaminsurance.co.uk Thanks, Alex

Posted 4 years ago

“Take money way to early from your bank then charge you fees , fees I can’t afford I’m scrapping the barrel as it is just paying the £60+ a month on a 125 Tammy bike 2017 and iv been riding since I was 5 I was told it was expensive as my bike is one of the most stolen on the road and that was there excuse . I’ll never use them again especially after putting charges on my account because they took the money to early before I even got paid I spoke to a lady about when I got paid and she said it would be fine that’s why I picked the 4th of every month !”

Posted 4 years ago

“Awfull company screenshot everything because they will lie and screw you over herd from ppl b4 and didn't listen but it happened 2 me too go with mce instead”

Posted 4 years ago

“Very good customer service friendly staff always helpful”

Posted 4 years ago

“This is the worst insurance possible, I announce them that my bike was stolen and after 1 week from the day of the theft they took me the advance money for the next month. I can't understand what have I insured because I don't understand what is the porpoise for me to pay another mounth for a stolen bike. And for the refund of the money after 1 week they still didn't try to contact me to let me know how the process is going with the return.”

Posted 4 years ago

“You couldn't get rid of our claim quick enough, all you wanted to do was palm us off on to a company called Plantec to handle the claim, trouble is they are an appalling useless company with a very bad reputation (look on any bike forum). You couldn't even be bothered to follow up my sons injury claim as in your own words " he wasn't injured enough!".”

Posted 4 years ago

“AVOID LEXHAM AT ALL COSTS I took my policy out monthly which was outsourced by a loan company. My motorcycle was valued at £2500 when I claimed for theft only 2 months after i had bought the bike. When I made my claim I had to wait a full MONTH for the paperwork to continue my claim. In the meantime i had to find transport elsewhere by either using public transport or friends which is expensive enough as it is. When Lexham FINALLY continued with my claim after sending them all my documents and keys, etc, they then decided to pay me out. They explained that it would be £2000 less my excess of £700 which I knew from the start, so that left me with £1300. They then explained that they would need to take an extra £1000 to pay for the rest of my loan!!! This is equivalent to paying for 6 months of insurance that I will never be able to use!! This ends up leaving me with just over £200 which is only about a third of the value of my bike!?!?!? whatever you do, do not take out insurance with Lexham unless you don't mind being ripped off!!”

Posted 4 years ago

“The worst insurance company I've ever hired. Only good to take your money. I called for recovery, their operators are just useless, after keeping you o the phone for 20 min they ask you to call another number just to repeat the same process. You end up in a call-loop and I never got recovered, I had to call another company. Still waiting for their call for an apology or anything --Nothing so far. To avoid at all cost”

Posted 5 years ago

“After being sent half crazy by the same dropdown menu by so many 'motorcycle insurers' every time menu got to make I entered Royal Enfield but when I tried to select model they would not work, tried MCN compare got a wopping £1300 quote my existing insurers take ages to get through to contacted Lexaham and spoke to a human being in a very short time and saved a fortune with their quote on F/comp on for new Interceptor. well done team!”

Posted 5 years ago

“just a quick follow up about my complaint last week, was quoted one price and half an hour later the price had gone quite a few beers. a lovely lady just phoned me and they are going to reimburse me the difference..tops marks, well done guys!”

Posted 5 years ago

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Lexham Insurance is rated 4.3 based on 4,240 reviews