LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,836 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast and efficient , item was perfcet condition”

Helpful Report

Posted 2 weeks ago

“Great product, fast delivery. Have bought from this company again after my first purchase and will use time & time again. Thanks, Light in the box!”

Helpful Report

Posted 2 weeks ago

“Easy to order promptly delivered”

Helpful Report

Posted 2 weeks ago

“Lovely outfit purchased, prompt delivery. Good quality and very reasonable price.”

Helpful Report

Posted 2 weeks ago

“Looks good also good quality”

Helpful Report

Posted 2 weeks ago

“Items listed were easy to navigate & purchase. Items arrived fairly quickly & in good order. Was able to track items at every stage of the process which was very useful.”

Helpful Report

Posted 3 weeks ago

“I find any thing I bought from Lightinthebox so far top quality and very good for the price looking forward to my other orders arriving to me from Lightinthebox I would recommend Lightinthebox to anyone would give this site 10 out 10 for service and quality”

Helpful Report

Posted 3 weeks ago

“Very pleased with the products and being kept up to date with progress of delivery. Happy with you using Post Office as we have a good service where I live. Thanks”

Helpful Report

Posted 3 weeks ago

“Swift service delivery”

Helpful Report

Posted 3 weeks ago

“Very happy with my recent purchases - comfortable and practical. Hopefully I'm now all set up for the summer!”

Helpful Report

Posted 3 weeks ago

“On time delivery, nice product.”

Helpful Report

Posted 3 weeks ago

“So far I have purchased 3 items for my husband. Shirt size large this was generous, will order medium next time. I went on the measurements on site. Polo shirt again ordered large, he said this was comfy. Black pair of trousers size 32 inch waist, no need to take up like we normally do and fit very well”

Helpful Report

Posted 3 weeks ago

“Wonderful app and fantastic prices”

Helpful Report

Posted 1 month ago

“Keep up the good work”

Helpful Report

Posted 1 month ago

“Great product size is accurate. Lots of positive comments.”

Helpful Report

Posted 1 month ago

“Really delighted with my purchases highly recommend”

Helpful Report

Posted 1 month ago

“i love this site as it is cheap, affordable and friendly. find what your looking for and buy.”

Helpful Report

Posted 1 month ago

“Responses to my queries were dealt with immediately and to my satisfaction. Excellent service”

Helpful Report

Posted 1 month ago

“The products I purchased completely satisfied me, and believe it or not, it was the only company to sell this type of product, magnetic smartphone case.”

Helpful Report

Posted 1 month ago

“Good quality items, good service and quick to help recommended”

Helpful Report

Posted 1 month ago

LightInTheBox is rated 3.7 based on 8,836 reviews