LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,837 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,837 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality items, good service and quick to help recommended”

Helpful Report

Posted 1 month ago

“great seller great product quick to reply and send will buy off again well worth the 5 stars given”

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Posted 1 month ago

“Great Service fantastic Goods.”

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Posted 1 month ago

“Review your body size provided and you'll be satisfied.”

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Posted 1 month ago

“A very interesting, varied and comprehensive range of products. There are so many-too many to list and, I have been pleased to purchase from most of the categories. Gifts for Family, treats for myself, clothing for all of us and home furnishings, all at very competetive prices, bringing all of us pleasure and entertainment: [My Grandson is particularly pleased with the Rubber Chicken and the Raw Egg that comes out of its bottom when squeezed!] Absolutely hilarious! Clothing quality is very good, if it says Waterproof, it is waterproof; although one really must check the sizes before placing an order. Not a critiscizm you understand, merely a well intententioned piece of advice as they come from many different Manufacturers. I'm very pleased to have signed-up with LightInTheBoxw and, will continue to use them for the foreseeable future.”

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Posted 1 month ago

“I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.”

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Posted 1 month ago

“Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac”

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Posted 1 month ago

“I have placed orders with lightinthebox a few times the prices are of low cost but only once have I felt disappointed...but because of the cost I didn't get in touch with the company ...my choice I have always been kept informed with company receiving my orders and when out for delivery 😀”

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Posted 1 month ago

“always good quality”

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Posted 1 month ago

“I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.”

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Posted 1 month ago

“Once I managed to find the right size I have been very pleased with the choices I have made, so thank you”

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Posted 1 month ago

“very efficient service and quality goods”

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Posted 1 month ago

“I am not very impressed with my purchase as there was very little in the way of instructions and I am unable get the foot massager to work. I have nothing that helps me undertanding the workings or even if is actually working, so not impressed. J Thompson”

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Posted 1 month ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102561764 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 month ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”