Name: Lilac & Mila
Rating: 4.72

“Sent a faulty dress and didn’t respond to messages sent direct to website or Facebook. Sent Dress back and still no refund.”

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Posted 3 months ago

“Each dress I have bought in the Jaase range I love. The quality is always 10 out of 10 and the material used is soft and flowy. I always feel beautiful when I wear my Jaase dresses.”

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Posted 3 months ago

“Love Love Love Lilac & Mila. Super easy shopping experience & super fast shipping. Would definitely recommend 💕”

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Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“Don't order from them! When you shop it says "Free and easy returns" but it turns out you cannot get a refund. Can only get a voucher. I find the website extremely misleading and this practice deceitful. I ordered 4 dresses to try them on and choose 2 out of the 4. I ended up spending double the amount I intended to because of that. I contacted them by email a couple of times, both emails being left unanswered. Very poor customer service. Will never order again.”

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Posted 1 month ago

“Love my dresses,nice fabric and print good sizing. Only suggestion is to make the elastic in the sleeves a bit looser. They are a bit too tight, both size dresses have the same size elastic. Could put a threaded tie instead of elastic.”

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Posted 2 months ago

“Loved the dress, true to size I am 10-12 i checked the size chart, I ordered 10 perfect for me, color beautiful to. My order came within 10 days.”

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Posted 4 months ago

“Quick communication, love the fact i can order and if not right can free return with full refund. Have already re shopped because of this Lovely quality of clothes too Thx”

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Posted 4 months ago

“I contacted Lilac and Mila and sent my measurements to ask what size I should buy a dress in. I received the dress and it was 2 sizes too small. I emailed them and they emailed back saying to return it, which I did. The dress was received by them 2 weeks ago (confirmed by Australia Post) and I’ve heard nothing and not had my money refunded. I’ve found them to be reasonably good at responding until now, it would be good to have a conversation but there’s no phone number provided.”

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Posted 6 months ago

“Pretty, great cut & length, lovely sleeves and flowy soft fabric!”

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Posted 7 months ago

“Love the dress. Beautiful material. Fits perfect. True to size. I have trouble with maxi not being long enough but this is perfect. Very quick delivery. Will definitely buy from you again.”

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Posted 8 months ago

“Purchased a dress and returned it without drama but would have preferred a refund instead of a credit. Just purchased another dress just to use the credit and will probably just wear it around the house. I won’t purchase again.”

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Posted 1 year ago

“Wish there were photos of different sized models on more recent outfits.”

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Posted 1 year ago

“Fast shipping, easy to navigate website, great product range.”

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Posted 1 year ago

“I am disappointed that your returns policy does not offer refunds on new stock and styles. My recent purchase now means I have to try to sell it privately as you were offering a discount at time of purchase 😔”

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Posted 1 year ago

“I would not recommend purchasing from Lilac and Mila unless you have first seen the dress elsewhere and tried it on already. I purchased a number of dresses all around the same size and a couple of jackets expecting to return what was not required for a full refund given it is 2021 and not the stone age! When the products arrived I didn’t even take a number of dresses out of the packaging as the print was washed out and not at all close to the imagery/colours on the website, sizing on others was not right and the jackets were a flimsy bit of suede that look a lot more solid in the pictures. They have offered a credit note only but months later there is still not a single thing on their website that I like or would purchase including their new additions. I have tried to discuss this with them but you only get generic robot answers advising the credit note never expires and to keep an eye out for new releases….useless really and hundreds of dollars out of my pocket. The reviews seem to have disappeared from their Facebook page too…they were all of a similar nature to the above. If people are complaining about the same thing there is generally an issue that the business needs to review.”

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Posted 2 years ago

Hi there, We're incredibly sorry to hear that you weren't 100% satisfied with your experience with us... To help with sizing issues, we do little try ons of the newest items on our Instagram story, which are also uploaded to our Facebook page. We will also make sure that all accurate measurements are found on all new items when uploaded to our website. We also work with numerous ladies to show you girls what our garments look like on real body types ✨ As a small business, the returns policy is something complex that we continue to look at and improve on. We used to offer refunds back in 2018, however, we have been forced to stop as we had people ordering 5 units of the same items across all different sizes. Because we had only just opened, this was often half of our stock at the time. And when people would return it all for a full refund 30 days later - that item was often seen as old stock as we would have had 5-8 releases in between. This is just one example of numerous issues we used to have when offering full refunds. We have since decided to focus on creating the best returns/ exchange process for our girls. We are now allowing returns on all items even sale items, items purchased with a credit etc. This means that even if you purchase an item at -70%, you are still able to return it. Which most stores don’t do. We have also been able to put in place a lengthy returns policy of 60 days along with offering Free Returns to all our Australian customers. Our returns policy (Up on our website) adheres to the ACCC's guidelines. We also have a wonderful exchange process, we hold items for our customers up to 60 days. It gets tricky but we have really worked on this to make it super smooth for our girls 💛 I hope this gives you a little more of an insight into Our Lilac and Mila process & returns Policy. We do understand that this can be disappointing and this is certainly not something we hope for. We truly value word of mouth, and to date it is our best form of marketing. Thank goodness for it ✨ In regards to our emails, you are more than welcome to email us at any time! You will receive an automated email to confirm that your email was received however, all other emails are written by us. We do take a lot of time and put a lot of effort into answering these to make sure that we provide the most accurate response possible. We thank you once again for your feedback, it means the world and helps us learn to do better by our customers.

Posted 2 years ago

“Absolutely love my top and dress! The patterns are gorgeous and they fit beautifully. Very happy”

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Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love my new dress! The fabric, print and colours are divine. Service and delivery spot on.”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Very pleased with my new dresses, can’t wait to wear them!”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Love my Jodi jacket”

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Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“First time purchasing had a good experience, they have lots of nice clothing, and good variety will buy again”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews