LILIGAL Reviews

1.6 Rating 215 Reviews
F
Happiness Grade

LILIGAL have a Customer Happiness Grade of F. Customers are unhappy with their prices, returns process and refunds.

F

Price - High

0.00%
Industry Average
I gave it a one star because it made me do it before I could write a comment. This is company is located in China. Chinese sizes are not like ours. They really don't have any "fat" people. The clothes are cheap quality. So if you can't believe the price for the shirt when looking at the photos, then that means it's too good to be true. Do not order from this company.
- Anonymous
I ordered a top without reading any reviews. The price was so cheap so I guess I shouldn't be so shocked at how cheap the top looked and felt. It was really, really bad. I thought about returning it, but it was so expensive and such a hassle, I decided to donate it. Please, do yourself a favor and DON'T order from here.
- Anonymous
First, I ordered bathing suits. Nothing is finished -- the material is cut and that's it. Poorly made. No wonder they price like they do. I have returned the 2 suits -- it's a very tedious process.
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
They state on ads “30 day no hassle returns” but they don’t tell you return is to China and expensive to send back and instead offered $6 refund and to keep items. I didn’t want this and told them it was false advertising to say hassle free returns but in fact full of hassle. DO NOT BUY FROM THIS STORE - it’s a total scam and they probably factor in the $6 refund to the overpriced and poor quality items.
- Kristy Oxenham
DO NOT ORDER FROM THIS COMPANY ! The quality is shocking, poor and you will struggle to return the product to them as their return link does nothing, luckily I paid through PayPal so got my money back, that's not to say that these jokers made that easy. Their product is poorly made and unfinished, I'm sorry I can't believe that anyone gets quality products from these cowboys, I have added photos to show the poor, unfinished product, They also use a New Jersey address for their returns so it costs you to return it, when actually their a Chinese company, I got all my money back, even the return postage, but only because of PayPals help and no help from LILIGAL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- VERY UNHAPPY CUSTOMER
Poor quality, inaccurate sizing. They say they have easy returns policy, but it will cost more that the dress costs to send it back to the address I was given overseas. The dresses in the picture look like solid material that holds it shape, but it is in fact very poor quality that doesn’t look anything like the pictures. The sizing measurements also don’t match what arrive. Would not recommend,
- Linda
F

Refunds - Difficult

25.00%
Industry Average
They state on ads “30 day no hassle returns” but they don’t tell you return is to China and expensive to send back and instead offered $6 refund and to keep items. I didn’t want this and told them it was false advertising to say hassle free returns but in fact full of hassle. DO NOT BUY FROM THIS STORE - it’s a total scam and they probably factor in the $6 refund to the overpriced and poor quality items.
- Kristy Oxenham
The 2 jumpsuits were not cotton as shown and the shape was horrible I will never wear them. And they say it's too expensive to return and for a $70 order they've offered a $5 refund. So so bad. Total scam company. They use my sister's pics from Jens Pirate Booty she would never sell to them.
- Ali Rossi
DO NOT BUY FROM THIS WEBSITE please read this complaint and save yourself money ! Ordered two different kinds of pants - Fresh air pocketed smocked pants Material: Slub cotton And Kamille linen blend high rise smocked pants When I received my order I was very unhappy and contacted as soon as possible Fresh air pocketed smocked pants: firstly the fabric was cotton polyester blend when it’s advertised as slub cotton The pockets have been half stitched over so you can’t even use them, the stitching over the pants was off and strands of thread all over the place Measurements are completely wrong very small fitting, even went over sizing guide Kamille linen blend high rise smocked pants Fabric is advertised as lined, when received it was cotton polyester, poorly bad, the stitching over the pants was off and strands of thread all over the place Measurements are completely wrong very small fitting, even went over sizing guide I contacted the company and explained the products they sent are not what was ordered and provided photos of the pants showing the fabric was incorrect and how poorly made they were, they advised I had to pay for the return if I wanted a refund, I tried to go through PayPal as I originally purchased through them the company tried to offer a VERY small refund and I declined the offer, the case through PayPal was closed and I was unable to do anything through them, I contact the company again through email and reluctantly agreed to pay the $50 aus shipping fee back to china if they could confirm I would get the full refund, I confirmed the return address multiple times and the parcel was sent, 4 months later the parcel is returned to MY address with insufficient address, I have tried to contact them and they have either not replied or advised they haven’t received the parcel despite me saying (multiple times ) the parcel was return to my address Now I have wasted $250 AUS on these pants which are not worth even a cent and also wasted $50 on trying to ship them back Please do not buy from this company please listen please do not waste your money I don’t want anyone else to go through what I have !
- Anonymous