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Mountainwatch Travel Reviews

4.9 Rating 224 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

4.9

Based on 224 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Maddie for facilitating a fabulous first trip to Myoko for us. Everything from the transfers, hotel, passes were spot on and enabled us to focus on enjoying the moments - the snow, the village the food the bars. Looking forward to your support again next time😀”

Posted 1 year ago

“This was our 3rd ski trip to Hakuba Japan & 3rd time booking through MountainWatch (& previously LiquidTours). A thoroughly professional experience considering we needed to change the number of people & our need for more rooms. Wasn't a problem for the staff. Accommodation was as described & our lift tickets etc were waiting for us on arrival. Would have no hesitation in booking through MountainWatch a 4th time.”

Posted 1 year ago

“My first ski holiday in Myoko Japan was fantastic thanks to Tullia and Justine. I had a nice stay in a friendly Japanese family-run hotel... I chose a Japanese style room (futon on a mat) and it was really comfortable and clean. When my flight out of Auckland was cancelled due to cyclone Gabrielle Justine was great communicating and coordinating changes with my bus transfer and accommodation. Thanks again.... See you next year!”

Posted 1 year ago

“Overall a good trip, though a few things that could improve for future ones. The choice of Hotels really needs to be far more pragmatic. For a Golden Snowmads guided tour, 3 flights of steep stairs & no lift for some clients Over 70 & their luggage was incredibly inappropriate. The trip is not cheap & the choice of hotels often reflected little value for money outlaid. Alexys, Steve & Colin were all instrumental though with their guiding & group management”

Posted 1 year ago

“Anna was super helpful with helping us out with various options on our ski trip to Japan in January 2023, then booking the preferred choices and confirming all booked details on our recent trip to Japan. Made the holiday so much fun! Thanks heaps!”

Posted 1 year ago

“Gulmarg in January with Bart. WOW!!!! What a trip!!! It’s my 16th snow trip and right up there with the best trip I’ve done anywhere in the world. Massive thankyou to Bart, total pro from start to finish. He really did make our trip. So easy to deal with, he was engaging, fun and most importantly made the trip as safe for all of us as possible. He was particularly awesome with the girls, his patience and encouragement towards them really helped them step up their riding this season. The hotel was great and all his contacts in Kashmir were awesome. We can’t wait to get back there and will definitely use MW travel again!!! Thankyou for making it an unforgettable trip of a lifetime.”

Posted 1 year ago

“Great customer service easy peasy to deal with”

Posted 1 year ago

“Great experience Everything is well organized! Love it !”

Posted 1 year ago

“This was our third ski trip that was organised by Mountain Watch Travel and we were very happy with the service we received. Our agent, Justine was always prompt with communication and answered all of our questions in a very friendly and timely manner. She was very professional, super organised and I would highly recommend her. We did have some issues with Jetstar cancelling flights but Justine always kept us informed and helped with finding alternatives. Thanks so much Justine you are a true asset. Booking through Mountain Watch Travel has made our skiing trips hassle free. We will definitely be using them again.”

Posted 1 year ago

“Unfortunately this time round it seemed to be drama after drama. Not Mountain Watches fault. But the flights were changed, firstly from direct to outbound with stopover, adding 5hrs to journey ( no food added or anything). The return flight changed by a whole day, which didn't get picked up. So additional holiday day required and accommodation in Tokyo, which we couldn't really use arrive Sunday afternoon leave for airport Monday afternoon ( everything shut on Monday in Tokyo), more cost with airport transfers, more cost in airport carpark. Review of Hakuba, 12 years ago it was great, people couldn't do enough for you. Today, not the same atmosphere at all, if you want to drink with drunk Aussies it's for you. Has a Bali feel to it now. Good luck finding decent food now, restaurants are poor, terrible pizzas etc. You have to book, but often they are full, oddly Japanese options are limited. I would keep looking for a different ski experience and give Hakaba a miss.”

Posted 1 year ago

“Our group bookings were dealt with promptly and courteously. Changes were made without fuss and staff were always available via email or phone to answer questions.”

Posted 1 year ago

“Anna's recommendations were exactly what I asked for - I had tried 2 previous agents at other companies that kept providing options that didn't align to our needs or our budget. The trip was seamless, our stay at the Rosenheim Hakuba was awesome - boutique japanese style , friendly staff, excellent service. Pick up & drop off to the station. Even our ski instructor ( who was also outstanding) commented on how great the ski locker room was: boot drying rack , lockers for skis & helmets, dryers . The restaurant was great for after happy hour when we were too tired to go out - heated blankets at the tables! Our lift passes covered everything, our instructor took us to 4 resorts. It was our first time skiing & we had the best time. We will be back!”

Posted 1 year ago

“Excellent customer service provided by the Mountainwatch Travel team. Were always friendly and responsive to my queries and had great local knowledge of the areas I was travelling to.”

Posted 1 year ago

“OUTSTANDING EXPERIENCE!! The team at Mountainwatch were patient with my changes, insightful with their recommendations and incredible with their communication. My trip was very short as it was wedged into a business trip but I managed to get a few days skiing in Japan and it was great! Thank you.”

Posted 1 year ago

“room was as good or better than expected,onsen was great,breakfast was the best i've had during my 10 seasons in Japan,Mieko is a star and her husband and all the staff including cleaners were terrific.No complaints.”

Posted 1 year ago

“Justine was great nothing was to much trouble the whole trip was seamless. Would recommend Mountainwatch Travel to everyone.”

Posted 1 year ago

“Great service, prompt and reliable assistance, wise advice.”

Posted 1 year ago

“Justine and the team at Mountain Watch Travel offer great service and clear communication. I would highly recommend for any of your snow holiday needs, in my case specifically Canada!”

Posted 1 year ago

“Dealing with the team was simply outstanding on both occasions we have traveled to Japan. They go the extra mile to ensure everything is just so easy! This is even while you are there and we have already started planning our next trip with the team!”

Posted 1 year ago

“Lizzie was absolutely awesome helping me & my family organise our first trip to Niseko this year. Support, coordination, knowledge and responsiveness was impeccable. I'd highly recommend Mountainwatch (& Lizzie of course) - we'll be using them for our next adventure.”

Posted 1 year ago

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Mountainwatch Travel is rated 4.9 based on 224 reviews