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Mountainwatch Travel Reviews

4.9 Rating 224 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

4.9

Based on 224 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Mountainwatch now for 4 Japow trips. I can't recommend Justine Fitzsimmons highly enough! Juz is very knowledgeable, upfront, honest and very patient! I've been lucky enough to touch base with Juz personally both in Queenstown and Hakuba where she was always available for advice and is super helpful with all aspects of travel. The next trip is already in the works! It's nice to know I have a TA who I can trust! I'm a very happy client! Thanks Juz and team for another great Japow trip!”

Posted 1 year ago

“I booked my Whistler, Canada trip through Justine at MountainWatch Travel .. My trip was perfectly organised and everything went to plan without any problems. The Hotel Fairmont, which Was recommended to me , was perfect in every aspect .. I couldn’t recommend Justine Fitzsimmons highly enough in organising a Overseas Ski Holiday.. One Happy Client .. Tim Hall”

Posted 1 year ago

“WHAT I WANT FROM A TRAVEL SPECIALIST: Knowledgeable professional personal caring efficient & everything else one would expect, all the while keeping realistic costs in the forefront WHAT I GOT FROM MOUNTAINWATCH: All that & more! After having used their services for different Japan ski trips I can highly recommend getting in touch with them first for either general or specific questions which will most certainly be dealt with in the best manner to arrange the best outcome! Mark Bernamoff Melbourne, Australia”

Posted 1 year ago

“Fantastic experience from start to finish with the Mountainwatch team. My wife and I visited 3 different skin destinations in Japan and had all transport, accommodation and ski passes organised by Justine and her team. They went above and beyond to make sure travel plans were clear, and that we were satisfied at each step. Thank you for the great trip! We will certainly be booking again.”

Posted 1 year ago

“My husband and I booked 3 weeks with mountain watch and the process could not of been more seamless. They were flexible, organised and very timely with all their arrangements. We could not thank the mountainwatch team enough for helping make it a trip of a lifetime. I would highly recommend their services and will definitely be using them in the future.”

Posted 1 year ago

“Justine was very helpful in the planning phase of our family ski holiday to Japan. Due to Covid and travel restrictions at the time there were a lot of unknowns and therefore good transparent communication was key. The trip went seamlessly according to plan and the excellent customer service continued through the holiday with nice touches like making dinner bookings and making other helpful suggestions. I have been back at work a week and have already been in touch about the next trip. I thoroughly recommend the Mountainwatch team.”

Posted 1 year ago

“Great customer service”

Posted 1 year ago

“It was an amazing experience! my NZ snow trip was a blast!”

Posted 1 year ago

“We used Mountainwatch Travel to book our trip to Hakuba, Japan and everything has been a breeze thanks to Juzzy. She's been super helpful with all the recent travel restrictions and kept in regular touch. It's great to have our accomodation, lift tickets and ski lessons booked all in the one place. She found us great lodging within our price range and has been so accomodating throughout. The best customer service I've ever received - highly recommend!”

Posted 1 year ago

“Helped us organize a great family ski trip to Queenstown NZ. Everything fell into place seamlessly, they were easy to talk to, they were on site and had plenty of local knowledge.”

Posted 1 year ago

“We used them to book our holiday to New Zealand and they were easy to talk to and got absolutely everything sorted! 10/10 will be using these guys again!”

Posted 1 year ago

“Easy to deal, responsive with and met all expectations. Tullia was great”

Posted 1 year ago

“Great customer service!”

Posted 1 year ago

“The service was excellent and the staff very friendly and efficient. The whole experience was very enjoyable with mountain watch organizing all the travel details and accommodation smoothly . We had a lovely holiday and would definitely recommend mountain watch as a travel service company for your skiing holiday.”

Posted 1 year ago

“A pleasure to deal with throughout gave us lots of options for different price ranges. And all done for a last minute holiday! Had a great ski trip, will definitely be a return customer.”

Posted 1 year ago

“I emailed Mountainwatch a rough plan/list of what I was looking for for our Queenstown trip. Emer was absolutely amazing in helping us bring our snow holiday to life. She kept in regular contact with myself and answered all my queries promptly. She went above and beyond to find all the best deals and keep our trip below budget. During our holiday there was a mix up with our accomodation and it was instantly resolved by Mountainwatch after a single phone call. I will definitely work with Mountainwatch again in planning our next trip.”

Posted 1 year ago

“Fantastic ski trip organised by these guys for the 5 of us. Accomodation was top class, our hired 4WD was great, our lift passes were all waiting for us - no problems whatsoever. We fell in love wwith Wanaka. Would use Mountainwatch again in a heart beat!”

Posted 1 year ago

“The crew at Mountainwatch Travel made it super easy for our large group of 10 blokes. Our first trip to NZ with Mountainwatch Travel was a breeze. Everything was taken care of. Accomodation, lift passes and bus transfers all sorted by Juzzy. Highly recommend them, We will definitely use them again for snow travel.”

Posted 1 year ago

“Best Customer service I have ever received. I went through 4 travel agents who all made numerous mistakes before I found Miranda from Mountainwatch. At first contact, Miranda went out of her way to understand exactly what I wanted and why. Miranda understood how special our trip was and went over and above to ensure every detail was accurate. Miranda responded within minutes to my emails. I will recommend her to all of my family. Thank you for the great experience.”

Posted 1 year ago

“Vicky was fantastic to work with, always quick to reply to emails, helpful during issues on the trip and proactive at organising logistics! Thanks to her my group of 12 had a great trip despite some challenging logistical situations! Would absolutely recommend and look forward to working with Vicky for future ski trips!”

Posted 1 year ago

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Mountainwatch Travel is rated 4.9 based on 224 reviews