Littlewoods Reviews

1.6 Rating 289 Reviews
B-
Happiness Grade
Read Littlewoods Reviews
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Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke

Littlewoods have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their returns process.

A

Price - Excellent

100.00%
Industry Average
Bought a Bissel pet pro at an outstanding price and even turned up early next day.
- Jason Chapman
And the dining table also very sturdy and perfect for the price, got it in the sale.
- Anonymous
I have noticed the recent price rise in clothing though which was another reason I'd not ordered for a while - they used to have some really good offers in the sale section, but I haven't seen any for a while now.
- Sonia
F

Returns Process - Difficult

0.00%
Industry Average
Amount of times ive had to ring up to chase returns.
- Annoyed is an understatement
They sent me a Dell Inspiron that would not switch on; I sent it back by Parcelforce because they would not let me print a returns label.
- Donald Hedges
Here we go again. More of my returns lost. This time I'd taken parcels to the post office 2 days in a row just before new year. More than 2 weeks later I'm still waiting on refunds to my account for 7 items about £250 as usual I keep my proof of return but now as usual have to wait on Littlewoods investigations . Not sure I will order again as this isn't the first time this has happened.
- Debbie.
B-

Refunds - Average

66.67%
Industry Average
I purchase alot of items from Littlewoods and love the free postage and free returns. It saves the hassle of paying for an item and then waiting for refund to come back in. Its so easy to shop there and spread payments.
- Midland Crane Hire
100.00%
Industry Average
Exceptional customer service
- Denise Conner
The customer service I received was very good from them. My only issue is I wish they wouldn't use yodel as a courier. Of my last 3 parcels to be delivered, 2 never arrived, one have them was supposedly signed for but certainly not by me. Resolving the issue was speedy and the items were credited to my account
- David Swann
Love my Littlewoods so much never need to go anywhere else everything at my finger tips no need to go out in the cold weather. The people I speak to are so helpful and friendly. But most of all excellent service fast delivery
- rosemary topham