Littlewoods have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their returns process.
“
Bought a Bissel pet pro at an outstanding price and even turned up early next day.
”
- Jason Chapman
“
And the dining table also very sturdy and perfect for the price, got it in the sale.
”
- Anonymous
“
I have noticed the recent price rise in clothing though which was another reason I'd not ordered for a while - they used to have some really good offers in the sale section, but I haven't seen any for a while now.
”
- Sonia
“
Amount of times ive had to ring up to chase returns.
”
- Annoyed is an understatement
“
They sent me a Dell Inspiron that would not switch on; I sent it back by Parcelforce because they would not let me print a returns label.
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- Donald Hedges
“
Here we go again. More of my returns lost. This time I'd taken parcels to the post office 2 days in a row just before new year. More than 2 weeks later I'm still waiting on refunds to my account for 7 items about £250 as usual I keep my proof of return but now as usual have to wait on Littlewoods investigations . Not sure I will order again as this isn't the first time this has happened.
”
- Debbie.
“
I purchase alot of items from Littlewoods and love the free postage and free returns. It saves the hassle of paying for an item and then waiting for refund to come back in.
Its so easy to shop there and spread payments.
”
- Midland Crane Hire
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Exceptional customer service
”
- Denise Conner
“
The customer service I received was very good from them. My only issue is I wish they wouldn't use yodel as a courier. Of my last 3 parcels to be delivered, 2 never arrived, one have them was supposedly signed for but certainly not by me. Resolving the issue was speedy and the items were credited to my account
”
- David Swann
“
Love my Littlewoods so much never need to go anywhere else everything at my finger tips no need to go out in the cold weather. The people I speak to are so helpful and friendly. But most of all excellent service fast delivery
”
- rosemary topham