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Littlewoods Reviews

1.6 Rating 289 Reviews

13 %

of reviewers recommend Littlewoods

Company Reviews

About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

Visit Website

Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021

Littlewoods 1 star review on 19th March 2021

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get Littlewoods to send me statements for May 2016. I cleared my entire balance back then. I paid over £2200 . What i didnt realise was that a large amount of this balance was made up of projected interest for Buy Now Pay Later purchases. In fact i didnt owe half the amount i paid . The interest should only be paid if the required payment date is not met. I have repeatly asked for the relevant statements , they have kept me on the phone for over an hour on many ocassions only to say that the statements are on the way. I have contacted them through webmail, phone , emails and letters. Any response is always dismissive, rude and unhelpful. Littlewoods customer service are a complete disgrace. After sox weeks of waiting i was emailed last night by a woman called Holly Opren who said they would send the statements in 4 weeks time. This women was clearly just poking fun. If it takes them 10 weeks in total to send a statement how long would it take to send goods? Be very wary of this company they do not have the customers interest at heart. They have caused me great stress and anquish yet they seem to find it funny. SHAME ON YOU LITTLEWOODS!!”

Posted 4 years ago

“The national media are researching complaints within sales of companies for publication later in the year. I have been appointed to deal with Littlewoods and complaints or comments from their customers. If you consider that staff have been, rude, aggressive, incompetent towards the way in which you have been treated, if you have had problems with your account and they have failed to address your problems to your satisfaction I would be pleased to hear from you. There is no need for you to make any identification of yourself, unless you wish too as this is to ascertain quantity of problems that members of the public have suffered either at present or in the past, basically just the way you have been treated and was the matter resolved. You can email at southern.collators@journalist.com Thank you. Elizabeth”

Posted 4 years ago

“Been woth Littlewoods and there parent company Very for over a year now and accounts in Excellent shape in terms of paying for bnpl items off early and payments on time always. The last month i noticed when i ordered a double pack of peat free compost as they were on offer i decided to add it to my account. But unusually it declined/Rejected the order and told me to contact customer service, so i did just that. Spoke to a Lady on the phone to then tell me they have had a notice from transunion and i cannot place any more orders until they get an update with further information regarding whats going on. Been a month or just over since to still see my Account is no longer able to place new credit orders. Ive never been late with littlewoods or very and bills are always paid. Im astonished at this odd behaviour where a Genuine Excellent customer as myself gets unfairly treated like a criminal and to make me feel like a Bad customer is beyond unreasonable. I expect littlewoods and parent company very to be proud of themselves as the way they have behaved. Never have i ever been this appalled at a credit company before and never been treated with dis-intempt again like im a criminal!”

Posted 7 months ago

“I have been a customer with this company for a long time. I ordered a large Yankee candle jar for a Christmas present and it was delivered on 17th December. I opened the box only to find the jar completely shattered and pieces of broken glass. I took photographs to email to littlewoods as I thought that due to health and safety issues it wouldn't be able to be returned. I couldn't find email address and phoned customer services to inform them and ask for email address. However I was told that they wouldn't accept photographs and the only way it would be credited back to me was if it was returned to warehouse. Why would any decent company want to place customers and staff to risk of injury. Completely unbelievable. I had already carefully disposed of it. Now I am out 21.99 for this item and have to find replacement gift.”

Posted 4 years ago

“Service guarantee not worth bothering with, with when littlewoods staff don’t even know what constitutes a mechanical failure. Don’t bother go to another retailer.”

Posted 4 years ago

“Useless that's all I can say and over priced”

Posted 4 years ago

“The numerous problems that my family have had with Littlewoods are now being submitted to the courts in the morning, too much to say in such a short space, but it will be in the national media”

Posted 4 years ago

“Have a tablet under insurance the said it would be picked up but has not been picked up. Littlewood complete waste of time. This is not the first time this has happened.”

Posted 4 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Posted 4 years ago

“For the attention of all “Littlewoods” customers! I have been fighting against Littlewoods/Shop Direct Ltd, for over a year now regarding their illegal late payment fees and I say ILLEGAL because all companies in the UK can only charge late payments at the current Bank of England base rate of 0.75% plus 8% which is currently a maximum total of 8.75% on any monies owed to them. Therefore, for Littlewoods/Very to legally make their current £12.00 blanket charge, then a customer would actually have to have missed a monthly payment in the region of £1,646.00, the fight to stop these illegal charges will continue! However, I have also been fighting Littlewoods/Shop Direct Ltd to change their absolutely stupid 28-day system, which charges customers 13 times a year and constantly changes the monthly dates when payments are expected to be paid, which is complete madness and I have managed to get this change undertaken. Please see below the letter I recently received from Mr Nick McBrien the Compliance and Operational Risk Director from Littlewoods/Shop Direct Ltd which apart from omitting my personal details is listed verbatim. Shop Direct Finance Company Limited By Email Addressed to me personally 14 June 2019 Account number ******** Dear (Addressed to me personally), We have been contacted by the Financial Conduct Authority (FCA) who have informed us that you have contacted them regarding the 28 day cycle we currently operate, and subsequently the 13 payment periods that occur within each calendar year. Whilst we believe that you are fully aware of this cycle and understand why is cannot easily be changed, we have agreed with the FCA to contact you to make you aware of our decision to move a monthly billing cycle which will result in 12 payment periods occurring within each calendar year. Although this may sound like a relatively minor change to implement, it involves significant infrastructure change, IT change and system integration testing which can take time. Our current delivery roadmap has the move to montly statements scheduled for delivery beginning late 2019, all customers will be notified of this change closer to the time when we have a firm implementation date. In the meantime, whilst we continue to operate on a 28 day cycle we have committed to suspending all fees or charges a customer may receive if they miss, or are late in making payment for the second payment request that falls within a single calendar month. | am sorry that the timeline for delivery of this change may be longer than you were hoping for, but | trust that the interim steps we have put in place with regards to fees and charges evident our items to mitigate against any consumer harm. Yours sincerely Nick McBrien Compliance and Operational Risk Director Contact Number: 0151 317 1751”

Posted 4 years ago

“They are fortunate I had to press on at least one star because if there was an option for zero stars I would have tapped it.. Purely on my customer service experience with them, they are so inept I've given up on them.. They have owed ME money for 8 months and done what they can to keep it.. They have told me they will send it to me, this was January.. 7 months later I chase them up.. They apologise, get emotions, promise it will turn up in 2 days(this was a couple of times) say the cheque was lost. Need to cancel and produce another one.. Promise to email me promise all sorts...but not send my money..The person who was dealing with my case goes AWOL...They then promise the equivalent of the LITTLEWOODS FBI will investigate because it's soooo serious and such bad practice that they will have to send me a letter telling me they are investigating why my money has not been returned.. The letter I have not received.. They read online reviews and reply underneath saying we are so so sorry.. please contact us for online chat. The online chat involved 4 people who all said...you guessed it. WE'RE SOOOO SORRY...It's really terrible what we have done... So for all the people I have rang and spoken to and had online chats ,Martin Ralph Bob. Lucy, Ruth, Pierre, Steve...The 5 people in the call centre in Cape Town. Keep my cash. I don't want it , you don't want to return it and prefer to be useless and unprofessional and make me beg..The thing is they decided to close my account and offer send me my surplus cash back to me .. Halloween and Christmas seasons are coming up. So just for you LITTLEWOODS. KEEP MY MONEY AND SPEND IT ON A FEW BOTTLES OF SPARKLING WINE. CRISPS AND DIPS AND CAB FARES HOME FOR ALL THE STAFF WHO PROMISED A LOT LIED AND DID NOTHING... Please do not get some apologist from your media team to come knocking on my phone screen with any sob story. You had your chance and blew it. Big shout out to the companies out there that do their jobs well, do what they say, problem solve are efficient and deliver on what they promise.. Anthony Joseph”

Posted 4 years ago

“Very bad shop.”

Posted 4 years ago

“Illegal Charges & Unfair Business Practices! I have been ripped off by this company so many times now! Are any of you sick and tired of making payments to Littlewoods 13 times a year on a 28-day cycle, instead of on common sense fixed monthly payments, 12 times a year, which is more likely in keeping with how you are paid? Moreover, are any of you even more peeved off with having to pay a £12 late payment charge (most likely because of their totally irregular payment cycle) on any occasion when you cannot make a payment on the dates that they demand? Well I believe that these charges could actually be illegal because under British law “terms and conditions” have to be fair and excessive charges and disproportionate sanctions are illegal, moreover terms that allow a company to impose disproportionately high charges on customers for breach of contract are likely to be deemed unfair by any overseeing organisation/body. So if you are as sick of the way Littlewoods are treating you just as I am, then may I suggest that you lodge an official complaint with Mr Andrew Baily Chief Executive Officer of the Financial Conduct Authority - Andrew dot Bailey @ fca.org.uk The more people who submit a complaint to mr Bailey, the faster these unfair business practices and the potentially illegal charges with be dealt with.”

Posted 5 years ago

“I would like to complain about the service I received on the phone today at around 9am and also my experience with your website which affected my ability to pay online on a BNPL due date. Firstly I attempted to make a BNPL payment last night (the day it was due by online) however the option to do this was removed from your website, even though up until Thursday it was still on there. So my first complaint is the fact that this happens. It is wrong and is almost tricking people into missing payments if the payment is interest-free when paid BY that date it means that date is inclusive and the option to pay should remain online until that date, it makes no sense why you would remove that on the system when it is up there literally the whole year! It is forcing customers to call in to make these payments manually which is a huge inconvenience considering the almost always terrible customer service team who have a lack of understanding any real situation, very long waiting times at certain points of the day when people have work and lives to get on with. I also do not appreciate being told by the customer service agent I should call in at a better time to make the payment when I was working long hours on the day I wished to pay (again a payment which I have every right to do online by a specified date). I made the payment manually and expected to be shown some sort of common sense in the fact that it could be allocated to the BNPL and any applied interest would be removed., but was told this has to be escalated. Again pathetic, I have been a customer with you for a long time where things similar to this have been rectified almost instantly, but no I have to worry if this will be corrected and also if I will get a reply at all, as I have had issues raised and never heard of again and I rarely follow up due to the inconvenience and dread of talking to these mostly horrific customer service agents!”

Posted 5 years ago

“Good service? What service if I can't get in touch with littlewoods ... Can't wait to clear my balance and close my account... had to make complain about littlewoods adding PPI to my account without permission, just glad I was successful in getting all my money back!!!”

Posted 6 years ago

“Ordered two coats for sizing. Arranged return of one immediately but couriers didn't turn up. This happened 4 times each time I took time off work and waited in.No apology given,difficult to understand foreign call centre staff and very poor service overall. Been a customer for probably about 15-20 years and have to say when the call centre was UK based the service was far better.My advice go elsewhere.”

Posted 7 years ago

“I have been a customer of Littlewoods for nearly 20 years but recently things have gone downhill rapidly. I had a payment set up for the same time each month for over a year which was fine, but suddenly I received a late payment charge. I suspect they have changed some t&c's and changed the due date. Anyway the same thing happened this month. It took ages to get through to someone in the customer services department and then the background noise was such that you couldnt hear properly. The advisor spoke really bad english. I explained the problem but she had no interest in improving my experience or repaying the charge even for a very loyal customer. Given their total disinterest in me as a customer, I just paid the balance and told them to shut my account. I am not expecting them do it without incident. If you are thinking of becoming a Littlewoods customer - DON'T”

Posted 7 years ago

“customer service? This company's understanding of this is yet to be desired. One thing it is good for, you can pay in installments which is great... However, they will soon charge you double the amount you should pay on an installment, tell you they cannot make changes to the account and refuse the money owed back to you. I don't believe management exists as when you request to speak to a manager, the advisors tell you they cannot deal with your query. Customer care and their reputation is clearly not a priority. Do not use littlewoods they are crooks.”

Posted 7 years ago

“Never ever will I order again from Littlewoods catalogue and never ever will I use BNPL! I regularly looked at my BNPL to make sure I was keeping on top of it so I obviously wouldnt have to pay interest. BUT suddenly about a few months or so before I was due to pay the last amounts all the information miraculously disappeared so there was nowhere to be seen to be able to pay so Ive ended up paying all the interest. Do I think its a scam? Yes definitely! I fully believe it was done purposely yes! Maybe some big boss at the top should look in to the accounts department.”

Posted 2 months ago

“Communications offered by this company have completely collapsed. They refuse to give a functional email address - the one quoted - Queries@littlewoods.com - no longer functions and a written request to the company to provide one is met with complete indifference. I am hard of hearing and cannot use telephone communications in any respect so their quoted telephone number is useless to me, I cannot contact them via email and their ability to comprehend written communications is non-existent. This is a company with nothing but contempt for its users. If Littlewoods elects to respond to this criticism then it would be educational to any user if they deign to add a functional email address. If they do not, and will not, then that should be illustration enough. The idea in this modern age they have no email facility for customers is not credible.”

Posted 11 months ago

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Littlewoods is rated 1.6 based on 289 reviews