Live Better with Cancer Reviews

3.6 Rating 41 Reviews
66 %
of reviewers recommend Live Better with Cancer

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Anonymous
Anonymous  // 01/01/2019
Further to my review earlier this week the company has responded and resolved the issues reported, and apologised for any stress caused. Thumbs up to the company for sorting this out.
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Posted 4 years ago
Dear Glenn, Thanks so much for updating us and I am really pleased we were able to resolve this for you. We really value your feedback so thank you for getting in touch. All the best, Lydia
Posted 4 years ago
dreadful service - ordered a number of items 5 weeks for my mum who was about to start chemo and they still haven’t arrived - I was told initially there was a problem with the warehouse but I keep having to ring or email to try to get an update and no one gets back to me ! Eventually I spoke to someone who credited 10 euro back to my account and told me my order would be with me soon but it’s still not here - It was apparently shipped and tracked 9 days ago with a 1-2 day delivery time. I don’t care about money back I just want my order or a refund at this stage. I’ve emailed and called to get a tracking number or update but again no one gets back to me !!! It’s an absolute disgrace - my poor mum is unwell going through chemo and I can’t give her the items I bought for her. Use this website at your peril - the worst customer service I’ve ever experienced. It’s stressful enough for people dealing with cancer without having to deal with companies that take your money but don’t deliver your goods. Avoid at all costs I called the customer service line this morning - despite lines being open from 8am only ordering team there - tried to explain my situation and asked to speak to a manager - manager too busy to take a call - I said I’d hold but told that wasn’t allowed I’d have to wait for call back - won’t give me the name of the customer service manager - won’t deal with my issue.
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Posted 4 years ago
Hi there. Thank you for your feedback on this and other review sites. We would still be extremely grateful if you could provide us with a little more information so that we are able to look into this for you, however. Your name on Trustpilot is just GAA MUM. I'm sure you can appreciate that this makes it impossible for us to link your complaint to any details our side. I would really like to help resolve this for you but without some further details it is impossible. If you could kindly reply with your order number or email us referencing this review we will ensure you are contacted ASAP.
Posted 4 years ago
Live Better with Cancer is rated 3.6 based on 41 reviews