“My order never arrived, I would really appreciate a refund if you are not sending the goods. You have not replied to any of my emails and your helpline is always too busy to take calls. It is horrible to be so unhelpful when people are suffering and ill.”
Thanks for your recent feedback, we were sorry to hear of your disappointment in the courier service but we are glad our team were able to resolve this for you right away.
“dreadful service - ordered a number of items 5 weeks for my mum who was about to start chemo and they still haven’t arrived - I was told initially there was a problem with the warehouse but I keep having to ring or email to try to get an update and no one gets back to me ! Eventually I spoke to someone who credited 10 euro back to my account and told me my order would be with me soon but it’s still not here - It was apparently shipped and tracked 9 days ago with a 1-2 day delivery time. I don’t care about money back I just want my order or a refund at this stage. I’ve emailed and called to get a tracking number or update but again no one gets back to me !!! It’s an absolute disgrace - my poor mum is unwell going through chemo and I can’t give her the items I bought for her. Use this website at your peril - the worst customer service I’ve ever experienced. It’s stressful enough for people dealing with cancer without having to deal with companies that take your money but don’t deliver your goods. Avoid at all costs
I called the customer service line this morning - despite lines being open from 8am only ordering team there - tried to explain my situation and asked to speak to a manager - manager too busy to take a call - I said I’d hold but told that wasn’t allowed I’d have to wait for call back - won’t give me the name of the customer service manager - won’t deal with my issue.”
Hi there. Thank you for your feedback on this and other review sites. We would still be extremely grateful if you could provide us with a little more information so that we are able to look into this for you, however. Your name on Trustpilot is just GAA MUM. I'm sure you can appreciate that this makes it impossible for us to link your complaint to any details our side. I would really like to help resolve this for you but without some further details it is impossible. If you could kindly reply with your order number or email us referencing this review we will ensure you are contacted ASAP.
“AVOID at all costs! I also have been given the cold shoulder by this company. Have been calling for a week now, only to be told ‘customer services’ (for which they cannot put me through nor give me a number) will call me back. They have not.
Placed an order several weeks ago at the start of my cancer journey. Order not arrived. They have taken my money and not bothered to even call me back. The non-existent ‘customer services’ is flawed.
Totally DISGUSTED.”
Thank you for your recent feedback. We are sorry it has taken longer than expected for this to be resolved, but we are glad that our team have been able to get your order to you. Thank you again for speaking to us and we look forward to helping you again in the future.
“Disgusted with this company!
Will be going to Trading Standards.
Anyone that wishes to join me in having this company exposed for taking money and not delivering the goods......a product that is to help the well being of Cancer patients....in other words thieves!!
Please contact me ANGELA on:-07782215342. I will be taking it to the papers!”
Dear Angela,
Thank you so much for notifying us. I am really pleased that you have just spoken to my colleague Jermaine and this has now been resolved.
If we can be of any further help please let us know.
“I am disgusted with this company and there money making tactics. I ordered a product three weeks ago and have been given the run around since. I have phoned them and emailed them a number of times and have been passed around from person to person. stay away from this company at all costs, taking peoples money is a disgrace when it is obvious the products are not going to be delivered and from what I can see from this sites reviews, seems to be what they do. I only gave one star as I couldn't leave a review if i didn't and will be taking further advice on what to do next to get my money back.”
Dear Liz,
I am truly sorry to hear about the experience you have had with us.
As you know we are now in touch directly regarding this, and I am making sure we do everything possible to resolve this for you
This is not a true reflection of the service we offer at Live Better With and I am also making sure we investigate how we prevent such a problem occurring again in the future.
Kind regards,
Lydia
“Awful customer service. No sign of my order. They are not responding to my enquiries and it’s impossible to reach them on phone.
I thought they’d be legit but clearly Livingwith website have outsourced their shop. Avoid at all costs”
Dear Catherine,
I am truly saddened to hear about your experience shopping at Live Better With.
We are a small team and do our upmost to make sure everyone gets a human reply to any query. I am sorry that we were not able to do that for you. We are doing a thorough investigation to understand how this happened and to ensure it doesn't happen again.
In the meantime I know that we are in contact directly with you but if I can be of any further help please don't hesitate to contact me.
Kind regards,
Lydia
“Ordered an item and received an email to say it was been processed. After a week and having had no contact from them I emailed to enquire when it would be posted only to be informed they have now sold out and will refund the money. Live better with Cancer avoid at all costs.”
Dear Leah, I am really sorry to hear that you had such a bad experience when shopping with Live Better With. I want to assure you this is not at all the service I would expect any customer to receive. I would really welcome some more feedback as to what went wrong and what we could do to improve things. I will send you my personal email address if you wish to reach out directly I would really welcome the opportunity to talk further. All the best, Lydia Donaldson (Operations Director & GM)
“Like many other reviewers our experience is one of frustration and annoyance at a time when we need support as my wife goes through chemo. We returned two hats which were the wrong size, but two weeks later we haven't had a refund. I checked with royal mail tracking (thank goodness we kept the return receipt) which showed that the package had been delivered. The company claimed they had no record of receiving the package. I pointed out that royal mail tracking showed it had been delivered. The arrogant person on the phone said they need a copy of the receipt; implying I was lying. We've also complained about a hat on an earlier order, which had stretched and lost its shape. We've heard nothing more about this.
Stay away from this company. They're a sham outfit. I recommend 'annabandana'. Their customer service is fantastic.”
“This place is a middle man for other companies. I’m about to go through chemo so I ordered a bunch of products. They sent the wrong item. I still don’t have them. It’s been 3 weeks. One item also was sent with Insufficient Address and because they had the manufacturer send it directly, they won’t help me. This wasn’t indicated on the website. Other items I received so I know I wrote the address correctly. They take no accountability. Order directly from the shops and stay away from this headache. I wished I listened to the bad reviews.”
“This place is a middle man for other companies. I’m about to go through chemo so I ordered a bunch of products. They sent the wrong item. I still don’t have them. It’s been 3 weeks. One item also was sent with Insufficient Address and because they had the manufacturer send it directly, they won’t help me. This wasn’t indicated on the website. Other items I received so I know I wrote the address correctly. They take no accountability. Order directly from the shops and stay away from this headache. I wish I would’ve listened to the bad reviews.”
“I have been waiting 6 weeks for my order and this "company" cannot be contacted. The worst customer service I encountered. Now my order has been cancelled, but there's no word of refunding me.”
“Ordered stoma boxer shorts. Paid extra for 1-2 day delivery and a week later still hadn't arrived. Had to ask for refund and got no explanation of what became of them.”
