“I’ve been very disappointed in the lack of communication.
I have reached out multiple times since March 6, yet I have not received a response. I responded to Travis’s email he sent on March 5, with the insurance document that he needed updated. I attached what I thought was the correct item, and asked if it was. I didn’t receive a response. On Monday, March 8 I called at 12:30pm and left a voicemail for Travis. When I had not received a call back, I called on Tuesday, March 9 and left a voicemail for both Stephen (around 1pm) and Travis (around 5pm). I then called again on Wednesday, March 10 due to no response, and left a message again on both voicemails around noon. I then decided to call the general line about 20 minutes after leaving both voicemails, to get an update of the status of my loan. I was transferred to Stephen and was told he would reach out to Travis to find out to make sure I had provided everything needed. As if today, March 11, I still have not received a response.
I still do not know the status of my loan. Last week I was told we had the approval to close, and now I am concerned that is not the case.
And on top of that make sure they lock in your interest rate right away. They did not do that for me until I asked multiple times for it to be locked. Due to not locking it at the beginning, it increased the cost to buy down the points. Then they were trying to talk me into a higher interest rate.”
“Deonna and Conethia were very professional and helped me get the refinance I wanted. I would highly recommend Loan United to my friends. Thanks for saving me $400 a month on my mortgage.”
“Our loan officer and supporting team provided excellent service, were timely in their work, and were easy to talk to and kept in communication on the process and status of our loan.”
“Excellent service and unbeatable rate. I shopped around to over 10 lenders to include two previous lenders I have had loans with and no one could touch Loan United's rate. Great customer service and quick to get back to me; had to change closing time at last minute and Loan United made it happen.”
“So happy with our refinance at an excellent rate!! Darrell Beaudoin was great to work with! Super fast responses and made the process very smooth!! Will recommend to others!!”
“Very unsatisfactory. Everything was later than promised. we signed closing papers on 1/22/2021 and have still not received hard copies of the papers. Last week we called Troy Griffit about this issue and his response was to email us a 99 page document for us to print out! Very in professional.”
“David and his team were great.
Where we ran into issue with closing with the people they outsourced the closing with. The notary came to our house and was wonderful. Then had to come back the next day to sign an additional piece of paper and we had to find a witness.
A few days later, the the title company needed me to print and sign paper because someone scanned a document and the signatures were too faded to read. Then the next day or 2 later, some more documents to scan because they found more that were too faded.”
“After speaking with representatives from several loan companies about my interest in refinancing my home loan, I quickly realised that all were not the same. I was about to give up on the idea of taking advantage of lower rates when I decided to contact LoanUnited. the representative I spoke with, Bill, was patience, professional and came across as knowledgeable. He answered all my questions and explained how I could best proceed to meet my goals within the rules for the loan I was interested in. We are completely satisfied with the process, timeframe and outcome of our loan.”
“This was the smoothest home refinancing and closing that we have ever experienced. Roderick Dunn is top-notch in customer service and going over the fine print details. We really appreciated Roderick's constant communication with us by phone, email, and text was right on point before and after closing. Thank You!!!”
“Was easy to work with Howard but many times pothers would call to see if I cxan sign the documents and sen them back but they failed to send the documents for me to sign ??
other than that frustration, it went well
although so many tames they said I was ready for cosign only to find another form that needed to bre signed”
