“I love the purse, quality and am very happy with the company. I ordered direct from Lodis.com and I was very concerned after reading the reviews. No problems whatsoever!”
“I got mt bag today from QVC , green , with back pocket 2 side pockets. I just love the color, and the shape and the size and the price. Thank you for a high quality handbag. Marie Beeler, va.”
“They have a 24 hour return policy. So you have to tell them within 24 hours of receiving the item that you want to return it. Well I waited 10 days. I hadn't even opened it. Was a busy week. No reply from them. So no refund. I'll donate the wallet that looked like it zippered completely open. But will I ever buy another Lodis after having 3 of them thru the years? No.”
“I returned a purse I bought from them and every time I contact them to ask about my refund they say they are sorry about the delay and that in 24 hours I should be getting my refund but haven't gotten anything yet, I just tried to contact them again but now they don't answer the e mails or messaging from their web anymore. Should I report them?”
“Bad business practices. I purchased a wallet in August. When it was received, it smelled terrible and was of poor quality.
I have attempting to return it since August 30th and still have not received a refund. I am forced to report to the Better Business Bureau.
Please be aware if you are order anything on line as you are stuck with it.
J. Weber”
“I bought a black purse right before Christmas and used less than a month and the lining started tearing. I took it back to Dillards department store and because it was about a week over 30 day return would not take it back. They gave me an email not a phone number to contact Lodis. Never heard from them after attempting to contact them. I ended up canceling my Dillards card I had for many years over this. Other Dillards stores said they would have let me return it. They made me feel like I was to blame for cheap lining. I have purses I’ve had for years and have never had this problem.
I will never buy this brand again.”
“I bought a black purse right before Christmas and used less than a month and the lining started tearing. I took it back to Dillards department store and because it was about a week over 30 day return would not take it back. They gave me an email not a phone number to contact Lodis. Never heard from them after attempting to contact them. I ended up canceling my Dillards card I had for many years over this. Other Dillards stores said they would have let me return it. They made me feel like I was to blame for cheap lining. I have purses I’ve had for years and have never had this problem.
I will never buy this brand again.”
“I ordered a bag from their main website, after 3 weeks it had not even been shipped yet. I contacted customer services via WhatsApp (?) and the answers I received were not very professional, I asked for a cancellation and they refused, offering to send me a wallet if I waited longer. I had to contact my credit card to dispute the charge to get a refund. Beware, do not buy from this site. BTW, if you read the 5 star reviews here they refer to cars and shoes which the company does not sell.”
“Doesnt deserve NO stars, I bought a ellie satchell It looks very cheap looking then what I paid for, I asked for a refund they stated the item was on sale no refunds , exchanges , WTF.... I will NO longer purchase items from Lodis again their Quality is BAD.....”
“I ordered a bag from lotus & was informed that it was dispatched, I bought shoes to match locally & was then informed that they could not fulfill my order”