“It's a scam. They selling Aliexpress $3 watches under this name for $150-$200 and they based Hong-Kong, no any connection with London as you expect. Could call Lola Rose Rome or Washington at the same way.. No customer service, no warranty..”
“They use dropshipping for this product, on AliExpress this watch is £2, yet they are listing it at £160! Ludicrous scammers. I've attached the link so you can see for yourself, they have literally just changed the logo. AVOID.
https://a.aliexpress.com/_mLPCwPS”
“Bought a watch for my wife. It was immediately discounted from $180 to $120 for valentines. That's my fault, I get it.
It didn't look like the pictures. It was light pink in photos showed up darker and with purple tones. And the watch seems chinzy.
I tried to return it after recieving it. They claimed there is a form in the packaging to do so. There wasn't. The website said 28 days to return which I was well within. I emailed them to request a form and let them know I was returning it. I got an email 2 days later saying I only had 14 days. Checked there website and they just updated the return policy in the last 48hrs. Cold shouldered me on my request. I emailed them regarding the convienent policy change which i did not purchase my item under those conditions of and haven't had a response yet.
Trust the other reviews. I don't know if it always was, but It's a Chinese company all said and done when you trace the design and production. Don't fall for the glitz of advertising they're basically over priced junk, with bad customer service.”
“I have spent thousands of pounds on Lola Rose, but I am horrified to find the dye coming of the stones. My wrist was stained red with the Kensington rose agate. I am finding the dye leaking of the stored pieces. Beyond furious.”
“Found these very difficult to deal with. I emailed & got a reply from Heather. My god it was like I was disturbing her. I was quite specific in what I asked for. It’s like she never even read it. So tried again same reply. Really disappointed. Wouldn’t be in a hurry to purchase from them again”
“Never received my package and customer service won’t do anything to help. I read on other reviews that this happened to them also. Don’t trust this place”
“Its a scam. They didnt publish my review / removed it. the review they asked me to write. They manipulate reviews and show positive / paid reviews only. It is hardly a London based / UK based brand. My shipping came from China! When I asked for return I was asked to ship at my own cost with a promise to return the shipping cost but by now I am so distrustful of them I am not sure I should do that. Not trustworthy at all. Stay away.”
“I bought earrings and as soon as I tried the first one on, the post bent. I did not even try the second one, I got in touch 2 weeks ago and still waiting for a stamped address envelope to send them back. I have loads of LR from their website and QVC and there customer service is atrocious ! Person said she sent the label a week ago, lies still not received. Putting me off buying anymore !!”
“Bad customer service. Has deteriorated over the years. No acknowledgement of any returned item being received.
It then takes them 14 days to action a refund. Not acceptable.”
“This is the most ridiculous company i have ever come across. Customer service is terrible and take no accountability. My order was not delivered to me TWICE and said that since ''we have shipped the product, the problem is no longer theirs''. Terrible company and would never recommend to purchase from them. The item is said to be ''delivered'' but never actually gets delivered. So ridiculous. WOULD NEVER RECOMMEND!”