“I hired London logo design a year ago to design my website. 5 months later, the website was still incomplete and not at all what I had asked for. They had taken a set template and added a few images and every time something had to be added or changed, they asked me for more money. Their service was absolutely terrible - I had someone shouting and screaming at me over the phone on 3 occasions. Eventually, I cancelled my services with them because I was so disgusted with their service and quality of work. I didn't receive any refund or compensation from them, only harsh words. Not even an apology. I have been trying to gain ownership of my domain, which they promised me, for the past year. Now they have turned around and requested a further £175 from me for the domain! I definitely DO NOT recommend London logo design for anything. They give the worst service possible, they do not put their customers first, have hidden costs all over the place, and their product is below average”
“Stay away from this den if thieves and liars. They will fraudulently take your money and not deliver. I paid for some social media logos and customised stationery but despite chasing, it has never arrived and they have stopped responding. Their names are all fake and they are not a UK based company. Their positive reviews are from bots. Do yourself a favour and stay away.”
“Why use a company that pretends to be in London. They definitely are not. They did an ok job of my Logo and so i asked them to build my web site. 3 months later I have it. Its only a 7 page site but had to literally spoon feed them the info. The worst thing is they added code so the site would not be seen by Google. At least I know how to remove this type of spiteful code. just don't use this company you will definitely go bust before you start trading.”
“I’ve been working with London Logo Design since I started branding and they never lets me down. Always willing to make what I want perfect an patient ! I highly recommend them to anyone ! They are best at logo design and web design.”
“They claim:
100% Satisfaction Guarantee
100% Unique Designs
100% Money Back Guarantee
none of which is true.
Before purchasing a logo design package I checked with their pre-sales team what the terms and conditions were for the Money Back Guarantee and was told:
" Firstly we are offering you unlimited revisions so you can revise it as many times you like until you are not happy with the designs, even after the revisions if you are not satisfied you can ask for a refund and 100% amount will be refunded back to you "
I provided a detailed design brief upon placing the order but it appeared that this was not read as I received a phone call from someone asking questions - all of which were already dealt with in the design brief along with more information.
I wasn't happy with any of the initial logos provided and gave feedback and some suggestions, but even with revisions nothing was suitable.
I also became concerned that London Logo were using logos from other design sites - one of the so called '100% Unique designs' was the same (apart from colour) as a logo that 99designs by vistaprint used to advertise their services.
It became clear that London Logo couldn't deliver a logo I would be happy with - they didn't seem to understand the nuances, feel and design elements we were looking for so I requested a refund as per their advertising and the information I had been given prior to purchasing. I was told that as I had had revisions I wasn't entitled to a refund. When I provided a copy of the conversation I had prior to purchasing which said I could get a refund even after revisions, they said they would look into it.
I initially requested a refund on 20 March 2021. Since then I have had messages saying that London Logo designs are looking into it on 07/04/2021, 19/04/2021, 26/04/2021, 28/04/2021- with a 'promise' on 28/04/2021 that the money would be refunded by 04/05/2021 - which it wasn't and they have ignored emails sent since then.
I had a further online 'chat' with them online on 19 May in which they said they would send an email by close of business that day with a date by which the money would be refunded. Nothing has arrived.”
“London Logo Design was very professional and organized in their work. I asked them to design logo for my food business, and they delivered! The initial questionnaire, asking queries about my concept/idea was very helpful, I am very happy with how the logos turned out. London Logo Design and their team were also very prompt and courteous in their work. Highly Recommended.”
“Really awesome Work from London Logo Design! They are real expert in photoshop design and gets everything done in the most professional way. I am totally satisfied with my images and Logos.”
“London Logo Design completed a Logo for me very quickly, they responded very swiftly to emails and made the few changes required straight away. Will definitely come to them for projects in the future. Big thanks!”
“Steve is a very talented logo designer and did a great job at this project! It was a pleasure to work with him. Fast answers, very good communication. When it comes to logo design, I highly recommend him and london logo designs to everyone!"”
“Great work! Very professional. London Logo Design Created my business logo and cover page for my real estate business and did an excellent job. Will refer to friends. Thanks again.”
“This is the second time i've worked with London Logo Design. Both times they have hit the client's brief and provided great logos within a very short turnaround and for a great price. I look forward to working with London Logo Design in the future.”
“LONDON LOGO DESIGN STOLE 500 GBP FROM MY FRIEND JULIA MASSAMBA’S BANK ACCOUNT BY BREACHING HER DEBIT CARD INFORMATION THROUGH "SECURE" PAYMENT LINK AFTER SHE WAS DONE WORKING WITH THEM ! RUN AWAY FROM THIS COMPANY !!!! LOOK AT THE ATTACHED PICTURES, FOR YOUR OWN SAKE PLEASE READ THIS REVIEW AND HERS TOO!!! Almost one year ago, after she had one logo done with them, she received a message from a representative of London logo design telling her they had wrongly charged 500 GBP from her bank account which she noticed then (see the photo attached) and, that they will refund the money within 15 to 20 days. She doesn't even know how they did to get her debit card information as she only used secured payment link for the transaction she made with them. There was a lock on the website and everything, as she is really careful when making payments online. Until today she NEVER RECEIVED THE REFUND. Following the silence of LONDON LOGO DESIGN on settling this complaint, she placed a complaint with ACTION FRAUD.police.uk. As her friends we help her spread awareness of her case with London Logo Design, SEE THE ATTACHED PICTURES.”
“Great job, Thank You London Logo Design. Got my ideas of a retro image really quickly, and from there it was all about refining the image and colors. Very responsive, polite and a great communication.”
