Lookfantastic.com Reviews

3.9 Rating 38 Reviews
74 %
of reviewers recommend Lookfantastic.com
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Anonymous
Anonymous  // 01/01/2019
I typed out my new address. placed order. see order is still going to old address. After spending 10 minutes trying to find how to cancel/amend order online, then finding the 'message' function, I email to ask please cancel or amend to correct address. Told cannot as it's already been dispatched. According to the time of me placing order, and me raising the issue, it was 23 minutes. No way of cancelling, amending, requesting a refund. Nothing. I wouldn't be so mad if I hadn't DELETED the old address. It wasn't even my last used address. Zero customer service and no help whatsoever with the issue which was an issue with the companies site because I did not enter my address incorrectly. Oh also - the prices are higher on the site than in store (UK), so you think you're getting a deal with the 'discount'.
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Posted 2 days ago
Great customer service, speedy delivery, first class company
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Posted 1 year ago
£10 off your first order (from a £30 purchase) by registering on the website with the sponsorship code: MANEL-R57 I love this site. I have been ordering for 3 years and have never been disappointed. I have always received my orders in 3 days. Today I go back to order Christmas gifts. Recommend++++
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Posted 1 year ago
I spent £400 and my order turned up in a huge blue plastic bag badly wrapped and the box inside was so badly damaged. I opened it and half the products looked like they had been dropped from the top of a building! Totally crushed, scratched, dirty, no lids, bottles were dented and warped. I’m missing 6 items out of 12 ordered and non of the free gift offers were in there. It’s unbelievably poor service for the amount of money paid. How can they even send our products that are so severely damaged?? Customer service are almost non existent. I will never shop there again.
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Posted 1 year ago
Erm I’m certain some of the things I received have been used, specifically the khiels lip mask that clearly has been dug in to with someone’s long nails. Yuck. Are you just resending stuff to other customers that have been used by previous customers? Especially during covid times I wasn’t expecting this to be honest. Fast delivery though, so extra star for that..
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Posted 2 years ago
Two out of 4 items delivered together were missing (empty box) and damaged (used lipstick). No response from customer service. Very disappointed!
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Posted 3 years ago
My mother ordered over £50 of goods she never received, most of these positive reviews are fake!
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Posted 3 years ago
Hermes damaged the goods, but Lookfantastic aren't dealing with it. Made an order over 2 weeks ago and was informed that the goods were damaged in transit when on delivery by the courier (Hermes). These things happen and i understand. However, Look fantastic are refusing to do anything until they receive confirmation from Hermes that the goods were damaged. Customer service has been rude and unhelpful. I don't think I'm alone in thinking that the relationship between lookfantastic and Hermes is nothing to do with me, and sitting with £150+ out of pocket, refusing to re-process my order and not issuing a refund is extremely unfair.
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Posted 3 years ago
Paid £350 of items but only received 2 items with the rest missing. Called helpline many times since March but kept saying it's closed. Emailed and received a reply saying can't help and tried to email back but got bounced back/unable to send. Being a loyal customer for more than 8 years, this is what the company treated us. We will not use this company again forever.
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Posted 3 years ago
Complete fraud. Scam Artists. They took my money and sent me a plastic mug in a box to make it look like they sent my items.
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Posted 3 years ago
Love the products and prices 😊
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Posted 4 years ago
Scam website!!!stay away i never received my product nor my refund have to chargeback
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Posted 4 years ago
I used this site recently to order makeup. They always have great offers and discounts. Was able to get items at a great reduced price. Delivery was really fast too and I was kept up to date with the whole delivery process. Will definitely be using look fantastic for my future makeup and perfume orders.
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Posted 4 years ago
Great value products, always in stock, quick delivery, my items always arrive safely and feel safe shopping online with lookfantastic.com. thanks!
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Posted 5 years ago
Bargain prices & fast delivery.
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Posted 5 years ago
The product was the cheapest on look fantastic and the delivery is always free and fast
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Posted 5 years ago
order was easy, great price and fast delivery. would reccomend
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Posted 5 years ago
just by selling the better products
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Posted 5 years ago
Good website, easy to navigate, good range of products and offers, fast delivery
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Posted 5 years ago
Good choice of products at competitive prices.
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Posted 6 years ago
Lookfantastic.com is rated 3.9 based on 38 reviews