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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. I agreed to transfer my electricity to a new supplier. They arranged the transfer using the wrong address. This ended up with two electricity companies asking for money. I have made numerous phone calls to both suppliers trying to sort it out and am still doing so. Look after my bills didn't apologise or even acknowledge they had done anything wrong.”

Posted 4 years ago

“Last year I've used LAMB for switch to Tonik Energy. All went well, so was really excited about it. I saved a couple of pounds, was nice. When easier this year I was approaching the end of the deal, it all went to s**t: 1. First I was contacted by different "employees" of LAMB, that sent me the standard email, asking for my details all over again as if I was a new customer (no one changes date of birth the next year!!!) I never understood if I was replying a real person (like they like to advertise) or just random under prepared people in a "call centre". Then I got two email messages from different people stating I was going to switch to two different suppliers! And none of them matched my requirements (eg. green energy), meaning they really don't pay attention to what you fill in their forms. 2. Most important, when I finally switched (or so I thought), I got an email from previous supplier saying the deal had reached the end date and I was now on a standard (and more expensive) rate. All that at the same time as I had confirmation emails from the new supplier that they had successfully switched me and started supplying my household. Both of them charged me around £50 on my bank account. Draconian! 3. Upon identifying this, I got in touch with LAMB, and I was told I would have to touch with both suppliers and sort this mess out. They "can't deal with contracts and payments", although THEY SET UP MY NEW CONTRACT AND THR DIRECT DEBIT! Funny isn't it? They can do all that when setting up a deal that gives them a fee, but when they got that fee, they resign from any responsibilities. What a joke! I advise people to stay away from LookAfterMyBills, it's not a customer-centric company, and they'll make your life harder then if you had done the switch yourself (just use market comparison websites when your deals are ending and switch yourself). SHAMEFUL BEHAVIOUR!”

Posted 4 years ago

“Absolutely appalling. I signed up with them - they claim to move you if they find you a better fuel deal and in December they wrote to me to tell me they had found me a better one. So far so good, but then I noticed that, for some reason they ha dry usage incorrect. I told them this and said I 9nly wanted moving of, with that usage, it was a better deal. They decided I was better off where I was and I thought the matter was resolved. However, on January 2nd they moved me! Here we are - 11 weeks later and the matter is still not resolved. I have been away travelling so had to conduct the matter via email but, apart from ‘sorry, we are not sure waht has happened’ and ‘we will investigate...’, nothing has been done. They do not even respond to emails for about a week. Absolutely appalling.i am now going to find a phone number and really ensure they sort themselves out. In the meantime, I found this review site! No idea if they can be successful, but, if the mess up, be warned - they will not help you!”

Posted 4 years ago

“This company should be investigated for it’s shameful practices. They tried to switch me to a more expensive company and ignored my requests to cancel, the company that I was to switch too also ignored my requests, illegally, until they had taken over £140 from my account without authority. They did not provide me with any gas or electric so I view their action as straightforward theft. Wow betide them and Look After My Bills if I do not get an immediate refund! Avoid this disreputable and disrespectful company!”

Posted 4 years ago

“LAMB claim they have saved me £209 in a year. I have actually paid £120 more than with BG. They have not answered my messages. Together Energy, with whom they engaged me, have never asked for a reading. Their 'savings' conclusions must be fictitious. Stay well clear.”

Posted 3 years ago

“Have switched our account to a more expensive supplier even though we told them not to. After months of trying to get this corrected we are still not back with our original supplier. Who we are with now is any ones guess. lookaftermybills are useless and certainly don't care about customers. What a complete mess energy supplier are in this country. Oh and by the way getting hold of them, you could fly to the moon more easily.”

Posted 3 years ago

“It comes as no surprise that people who sign up to LAMB end up worse off No one should entrust their bills to a 3rd party thus loosing control of their finances. LAMB is first and formally a business who’s main priority is making money for this company and not the bill payer I urge everyone to monitor their own utilities and choose if they want to switch Don’t be lazy and lose control over your finances Nothing is free someone has to pay”

Posted 3 years ago

“Look after my bills switched me over to a new supplier; yet both suppliers billed me for 3 months! This completely wiped out and more any savings I will make over the next year; and would be a disaster if it happened every year! Customer support awful and simply tried to justify it - told I would need to try and claim back money from the suppliers myself. Be very careful if you use them as it may not be all it seems!”

Posted 3 years ago

“Made a complete mess of my first switch. Only managed to switch the gas and I ended up with gas from one provider and electricity from the old one, meaning I missed out on the lower, dual tarrifs from both! They finally managed to get both switched, after about three months, then a week later they tried to switch me back to my old supplier. Customer support was pathetic.”

Posted 3 years ago

“Look After My BIlls has been sold to Go Compare. It's no longer the cutting edge service it claimed to be, it's just another broker trying to make a commission. Stay away. do it yourself, it's not too difficult”

Posted 3 years ago

“DO NOT USE THIS COMPANY! I did'nt know they shared my details with 3rd partys, finished up with an unknown company ( to me) telling me they had set up dd for my gas supply at a cost that was more than I was paying for dual fuel with my old provider! Complete nightmare to cancel , gone back to my old provider AND SAVED MONEY. Do not use this company.”

Posted 3 years ago

“Great concept but if you don't want a nightmare at the last minute keep away. I signed up, all great, plenty of time, got lots of nice emails stating that they had found a nice deal for me (Great). then nothing, I emailed close to my switch date saying I heard nothing only to be told I should have (That helped :-/ ) Then received an email whilst this was going on, to say my switch had been cancelled. So I decided to call my current supplier and say I was staying as we were too close to the time to change. ONLY then to get a plethora of emails from the so called new supplier saying I was moving to them and Direct Debit had been setup. What a joke. Now multiple phone calls later I don't really know where I stand. Energy Supplier blaming Looksftermybills, Lookaftermybills blaming energy supplier. What a mess.”

Posted 4 years ago

“Signed up to LAMB mid contract with a supplier and went back not long because the contract was due to end and never heard a thing back from them. Did it all myself in the end. Not worth the bother.”

Posted 4 years ago

“ANONYMOUS. Got an email from my supplier saying ' Sorry you are leaving us '. This was news to me.They very efficiently tracked me to another company via Look after my bills. It would appear that just by looking at LAMB website I was transferred to a new supplier. I got a cancellation with the new supplier under the 14 day cooling off period. At no point did I get an email confirming the transfer or any request for bank details. After contacting LAMB they cancelled the transfer. I feel there was something very underhand with the ease with which LAMB operates. It is apparently very easy to inadvertently ' sign up ' to them. Thank goodness I escaped.”

Posted 4 years ago

“Switched me to a supplier who charges far more for electricity telling me Id save money. Miscalculated my yearly usage (deliberately to make it look like I would save money) The switch was not a smooth one and by the time I have realised this is not a good deal I am £170 worse off. Don't bother with these switching services, they fool you into thinking your saving money.”

Posted 4 years ago

“I signed up to LAMB, they began my switch but failed to provide any detail of my new tariff beyond the new provider. I asked if they had compared against my existing provider and they told me they had not. I decided to cancel my switch because they had failed to compare to a level that would be good value. They state they have limited access to suppliers and so do not compare against the full market- so my current supplier was actually a cheaper alternative. Therefore the service is of limited benefit.”

Posted 4 years ago

“Don't talk to me about Look after my Bills, absolutely shocking service and terrible customer service and now they have removed my reviews and posts from Facebook because they tried to tell me their customer service was good. Well how about starting an investigation on 13 December but still not sorted and now being charged by Together Energy £185 for one month supply which I cancelled before it even started through Look after my Bills. Look after no-one you mean. Avoid at all costs”

Posted 4 years ago

“They signed me up with a company that was £320 a year more than they found. I asked them to cancel the switch which they confirmed they did. Since then I have made countless calls and sent emails to sort this as the new company 'Together Energy' carried on with the transfer. 3 months later and I personally am still trying to sort it. They don't reply to emails and have left me to deal with it myself. Disgusting customer service so avoid them!”

Posted 4 years ago

“Moral black hole. Awful how a good idea turned into a mechanism to rip-off struggling families. I personally have issues with them and together energy.... The usual srory based on all the other reviews I've read. I've been paying for two suppliers for months. I am met with a wall of silence as I attempt to sort the issue out. I feel sad that many families would be really struggling being suddenly hit with an extra £100 a month bill. It could have a real impact. However it is safe to say this company doesn't care at all and have totally ignored me. Not even a single response. Whilst I will be spending time resolving this for myself (seems its doesn't save time or money), I am determined to not let them rip-off other families. If you are affected by this please find me on their face book review page. Trudy Hill.”

Posted 4 years ago

Hi Trudy, I hope you are well. Because of the way the energy industry is currently configured, it is common to be charged by both suppliers within the 4-6 week switching process whether we switch you or you do it alone. This is because your current supplier is continuing to provide you with the energy you are using whilst your new supplier is setting everything up. Typically, the new supplier will charge their first monthly direct debit as soon as they have set an energy account up for you and this will result in being charged by both companies within a month or so. It is very important to note that these bills, although appearing at the same time, are for two different periods of energy usage and it is important to check that the dates of both bills match correctly. Essentially your previous supplier is charging you for the energy you have used on the way out whilst the new supplier is charging you for the energy to be used in the upcoming month. Anything that you have been charged for by your new supplier but have not actually used is credited back to you during the course of your contract, particularly when you provide them with regular meter readings and show how little you have used in the month of the switching process compared to what they have charged. In addition, you should always be able to contact the supplier directly and claim this money back as well as set up a new preferred payment date following this. Once you have received a final bill from the previous supplier and the switch has fully gone through then we recommend cancelling your direct debit with them through your bank to ensure they no longer charge you. I appreciate that this is a lot of money to be taken in your account at a short period but you will still be set to make significant savings across the full year and you should be able to claim back much of the money charged by the new supplier once you provide meter readings. However, if it has indeed been longer than 4-6 weeks then we recommend contacting the previous supplier and ensuring they have cancelled the direct debit and refund you back for anything they have charged you which you have not used as we had previously notified them to do. Thank you, Melod Complaints Manager Look After My Bills team

Posted 4 years ago

“It all got very confusing - They found a 2 year deal and Switched in error. Advised me that it had been cancelled due to it being a 2 year deal and that they had found a 12 month deal so switched to that instead. They did not cancel the 2 year deal and the switch went ahead. I am being chased by the second company who I can’t switch to because I’m now tied to the two year deal which I do not want and didn’t cancel because I was advised it had been cancelled on my behalf. Look after my bills are not responding to my emails. I appreciate mistakes are made but look after my bills customer service are now ignoring me. Terrible service.”

Posted 3 years ago

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Look after My Bills is rated 4.3 based on 628 reviews