“They don’t even deserve 1 star! Worst company I’ve ever dealt with, they don’t know how to deal with their customers they just shout and argue with you on the phone and drown you out when you try to talk rather than listening to you. I have had an ongoing issue with them since October and they just lie all the time rather than resolving it, now they are ignoring all emails and not returning calls. The Complaints team leader is Apparently always in a meeting to avoid calls. I would strongly advise anyone to avoid this company and go through the Martin Lewis energy club, that’s the way I’ve always done it In the past and they are great, but to be honest anything is better than look after my bills.”
“They don’t even deserve 1 star, the worst company I’ve ever dealt with. Their customer service is so rude, they talk over you and then threaten to hang up when you try to get your say across, I’ve been chasing them for months regarding an issue and they ignore all emails and do not return calls. I have no idea how they get away with treating customers the way they do. The complaints manager has lied to me over and over again instead of being honest and now he’s decided to ignore my emails and calls”
“Terrible service. Would never recommend this diabolical company. I went with them.. the first year yes I saved a few pounds. I stayed with them. The second year.. the company they provided decided to raise my monthly payments by over £50. Look after my bills said its because I provided wrong information. How strange when I'd already been with them for 1 whole year. AVOID!!! They hate negative feedback. Trust p1lot keep deleting my reviews so now I fight back. People need to know that they are being RIPPED OFF.”
“LAMB switched me absolutely seamlessly in my first year but the second year has been the total opposite. My existing supplier is objecting to the switch. I have delegated to LAMB to solve this issue for me (seeing as they are the switchers). This problem first arose in December and it is still not resolved.
Every time I call LAMB, I have to run through the whole story every time. Many of their solutions thus far have been repeating the previous task expecting a different result. Without LAMB, I could be with a new supplier by now. Instead, I am stuck with my old one paying a more expensive tariff. All in all, seriously frustrating.
Once this is all done, I will not be using LAMB again.”
“They signed me up with a company that was £320 a year more than they found. I asked them to cancel the switch which they confirmed they did. Since then I have made countless calls and sent emails to sort this as the new company 'Together Energy' carried on with the transfer. 3 months later and I personally am still trying to sort it. They don't reply to emails and have left me to deal with it myself. Disgusting customer service so avoid them!”
“I joined just over a year ago and the first switch saved me a good £15 per month and was hassle free. However the next switch has been a total mess.
First I was going to switch to Toto who went bust and PFP then rejected my transfer to them. I had to call PFP to let them transfer me. EDF took over till December (about 3 months with EDF) and then was transferred to Together Energy for a better deal.
Then, I got a bill from PFP 3 months after my supposed switch to EDF. Called PFP who stated they were still my electricity supplier but not gas.
I then called LAMB who said my transfer to Together was done.
Basically I then had to call PFP to settle my bill and the telephone rep told me there were a number of issues with LAMB and it’s best for me to call Together Energy to resolve the issues.
From what I can see, LAMB are just using a search engine to find the best deal but don’t really manage anything to do with the transfer and basically keep their fingers crossed that everything goes smoothly. As per all the other reviews, LAMB customer service is pathetic and would have expected more as they were from Dragon’s Den.
I wouldn’t use LAMB and stick to uswitch or another method but LAMB have caused me more issues than I ever had in my previous 10 years. I am still not sure whether I actually saved anything as have yet to receive my bill from EDF!!!”
“Moral black hole. Awful how a good idea turned into a mechanism to rip-off struggling families. I personally have issues with them and together energy.... The usual srory based on all the other reviews I've read. I've been paying for two suppliers for months. I am met with a wall of silence as I attempt to sort the issue out. I feel sad that many families would be really struggling being suddenly hit with an extra £100 a month bill. It could have a real impact. However it is safe to say this company doesn't care at all and have totally ignored me. Not even a single response. Whilst I will be spending time resolving this for myself (seems its doesn't save time or money), I am determined to not let them rip-off other families. If you are affected by this please find me on their face book review page. Trudy Hill.”
Posted 9 months ago
I hope you are well.
Because of the way the energy industry is currently configured, it is common to be charged by both suppliers within the 4-6 week switching process whether we switch you or you do it alone.
This is because your current supplier is continuing to provide you with the energy you are using whilst your new supplier is setting everything up.
Typically, the new supplier will charge their first monthly direct debit as soon as they have set an energy account up for you and this will result in being charged by both companies within a month or so.
It is very important to note that these bills, although appearing at the same time, are for two different periods of energy usage and it is important to check that the dates of both bills match correctly.
Essentially your previous supplier is charging you for the energy you have used on the way out whilst the new supplier is charging you for the energy to be used in the upcoming month.
Anything that you have been charged for by your new supplier but have not actually used is credited back to you during the course of your contract, particularly when you provide them with regular meter readings and show how little you have used in the month of the switching process compared to what they have charged. In addition, you should always be able to contact the supplier directly and claim this money back as well as set up a new preferred payment date following this.
Once you have received a final bill from the previous supplier and the switch has fully gone through then we recommend cancelling your direct debit with them through your bank to ensure they no longer charge you.
I appreciate that this is a lot of money to be taken in your account at a short period but you will still be set to make significant savings across the full year and you should be able to claim back much of the money charged by the new supplier once you provide meter readings.
However, if it has indeed been longer than 4-6 weeks then we recommend contacting the previous supplier and ensuring they have cancelled the direct debit and refund you back for anything they have charged you which you have not used as we had previously notified them to do.
“I thought it would be good for LAMB to switch my utilities without the hassle of every year looking for a better deal myself. However I have found that the switch they carried out was nothing but hassle for me . Eventually after time spent, with many emails and phone calls, I managed to resolve the issue. Be aware !”
“This company promised 'no hassles, no worries' as published on their website. I used them to switch to a cheaper provider, and has ended up costing me far more in the process. For two months now I have been charged for gas and electric by both my previous and new providers because the switch wasn't done properly. My complaint has still not been dealt with. Do not bother using this service, I wish I had done it all myself.”
“I used LAMB to switch my energy supplies earlier this year. They switched me to TOTO Energy, who have since ceased trading. Bad luck, I thought, and I'd give them another chance. Meantime EDF had taken over my supply at a reasonable price. LAMB then offered to switch me to a more expensive supplier (an extra £14 per month) and took six days to reply to my email querying this.
The result of this is that the switch has now been cancelled, EDF have emailed to say that I have left them. I now have no idea who will supply my energy and whom i should pay. Shambolic”
“I signed up and then realised LAMB were going to switch me to a more expensive tariff than what I could find myself. After cancelling this on 15th Oct and having received the confirmation from LAMB it was cancelled I thought I could get on with my life. But 13th DEC I received an email telling me I was being switched by a new provider. I rang and was told it was the peoples energy who was the provider I had declined to use. LAMB doesnt guarantee you cheaper bills however it does make a simple switching process much harder, will ignore your emails and waste your time.”
“I have reason to believe that many of the positive reviews below are false in an effort to cover up the vast stream of negative reviews.
Don’t go near this company, it has only caused me regret.
They are very attentive when you join, sending almost a ridiculous amount of emails and promising huge savings. But, unfortunately, they are unable to deliver. I was switched to The People’s Energy and then informed after my 14 day waiver period had expired that the price I would be paying would be triple my current energy costs!
The switch took almost 3 months to go through and they would not cancel my switch. Yet when I phoned the People’s Energy they said that I had 14 days to cancel from the point of switching, so fortunately I was able to cancel.
Look After My Bills have an awful customer service department, you get passed from pillar to post and the waiting time between responses to emails can be anywhere upwards of 2 weeks! Their excuse was that they are a new company, which is not acceptable as they should not take on work they are unable to handle. Every time I called I was promised different things that never materialised.
I have tried to make a formal complaint, but again have gone round in circles so the Energy Ombudsman are now dealing with my complain based on the following:
- failure to deliver cheaper bills
- inability to provide an efficient switch
- little to no support or customer service
- flawed complaints procedure
- incorrect information provided to the customer
It is fair to say that if a company who offers an easier way to switch and manage your energy bills is unable to do any of the above, they are failing in their mission. Don’t go near them, it will cause you so much wasted time and (excuse the pun!) energy! It is a shambles of a company.”
“since I switched to u I have not been able to log into my account which is very annoying as I like to keep track of what I’m using and update meter readings”
Posted 11 months ago
I hope you are well.
At Look After My Bills, we look after all our accounts internally and do not provide login facilities for this reason. However, we are currently working on introducing a login area for our customers and will be implementing this in the near future.
In the meantime, if you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in touch by calling 02039501166 and we will update your account.
“My first year anniversary with "Look after My Bills" and a trouble free one with great customer support, saved me money last year saving me more this year plus a generous credit refund on its way. You can't beat that. Thank you "look after my Bills" please keep up the excellent work.”