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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look After My Bills made a complete mess of my switch. Errors after errors. When you manage to get through to their customer services, you can barely hear the conversation due to loud laughter and noise from their colleagues. I found them unprofessional. They do not know what they are doing. Made an error with my address, didnt inform the second switch company regarding set up and werent able to keep track of who they were setting up direct debits with. I have requested full account closure and would recommend avoiding this company and doing the switch directly.”

Posted 4 years ago

“There are 3 groups of utilities customers: Group 1 (the ignorant): those are paying utilities at standard tariff for years and years, not contracted, not bothered about the fees. Chances are you won't be reading this. Group 2 (the maximiser): those who know exactly how much utility they've consumed in the past year, those who knows how to convert gas meter readings into kWh, those who are looking for lower unit rates just in case their future consumption is higher than expected. Chances are you would be reading this to assure yourself you've made the right decision as you'd have read all the bad reviews instead of the good ones (just pats on their own backs) Group 3 (the easy-goer): those who knows the utility companies are ripping them off if rolled onto standard tariff but might be too busy or not too fussed until they get a shock when the new bill on standard tariff arrived after their contract has elapsed. You have 2 options here: 3A: Sign up with LAMB and its a win-win for you and LAMB - you saving some money because you're not on standard tariff, and LAMB can run their business (let's face it, how else are they making money?) 3B: Spend 10 mins every year to go for any price comparison website (uswitch, gocompare, moneysavingexpert...) and just sign up to any of the top 3 deals (go flip a coin while you're at it, it doesn't matter), as you would be saving a cool 10% of your annual utility bill doing that, over what LAMB would offer you. For me, that's £80+ on the table you're leaving for LAMB for 10 mins of work.. or make it 15 mins if you decide to go compare 3 comparison websites.”

Posted 4 years ago

“LOOK AFTER MY BILLS SHOULD BE CALLED LOOK AFTER MY COMMISSION If I could, I would rate LAMB with -5 stars as they will switch you to any energy supplier, regardless of the reputation or the service, as long as they they get their commission. Please be aware, keep away from empty promises that are not, I REPEAT NOT, to be trusted: If you ever see any adverts from Look After My Bills to save you money by switching your energy supply, PLEASE IGNORE and move them to JUNK FOLDER. They are very good with words and empty promises, once they claim their commission by switching your supply, they want nothing to do with you. They throw you in lion’s den and watch you die. Please Google "Together Energy" for yourself, that is the kind of company Look After My Bills have on their panel. We have been caught in their trap, they moved our supply to Together Energy, who, not only have a bad reputation but also more expensive than top 5 suppliers. We are now locked up for 25 months and worse off by £250 or pay exit fees of £80.00. It has caused us undue stress, worries and illness. I stress PLEASE DO NOT TAKE UP THEIR OFFER AS YOU WILL REGRET IT AS WE HAVE DONE SO. These are the empty promises they make: "Don't forget, you won't have to worry about exit fees. According to what you told us when you signed up, you'll be free to switch when we check the market." "Thanks so much for being part of Look After My Bills. 200,544 people are saving money just like you. It's the simplest, smartest way to keep your bills low." "We'll be running you a personalised comparison in the next few days. We'll scour the market for savings, comparing current tariffs and rates so you don’t have to. And we only compare deals from suppliers we work with and trust." "We’ll switch you right away if we find you a great deal. That’s right, you won’t have to lift a finger to start saving! Switching before your supplier can push up your price is key to keeping your energy cheap." "As you know, we move you to the best deal we can find every year, so you can never be overcharged again. This is how it always should have been." "With our service, you save money automatically." "Our friendly UK-based support team are ready and waiting for any questions you have. You can get in touch by emailing our support staff."”

Posted 4 years ago

“Never again”

Posted 4 years ago

“See the latest e-mail I have sent them: This has become something of a joke!! I was under the impression that “Look After My Bills” prided themselves on the efficiency with which they worked. I cannot believe that in spite of having followed all your instructions and your colleague (on the phone) confirming that you had everything you needed two weeks ago, I have heard nothing whatsoever from you. What is going on – Do you want my business or not. Frankly, I am beginning to doubt the wisdom of my decision to get involved with you at all. Your website maintains how easy it is to switch suppliers – Well, that has not been my experience at all – If you go through the lengthy e-mail correspondence I have exchanged with you, I think you might appreciate my total frustration. Now, having asked you to take over my Account, I am caught between the devil and the Deep Blue Sea – I do not know if you have done anything whatsoever to switch my account? So where does this leave me? As you can see I am copying this message to Ofgem and the Ombudsman Service, so they are aware of my on-going problems with you. Disgusted of Isleworth (aka Khalil Rahman)”

Posted 4 years ago

“They don’t even deserve 1 star! Worst company I’ve ever dealt with, they don’t know how to deal with their customers they just shout and argue with you on the phone and drown you out when you try to talk rather than listening to you. I have had an ongoing issue with them since October and they just lie all the time rather than resolving it, now they are ignoring all emails and not returning calls. The Complaints team leader is Apparently always in a meeting to avoid calls. I would strongly advise anyone to avoid this company and go through the Martin Lewis energy club, that’s the way I’ve always done it In the past and they are great, but to be honest anything is better than look after my bills.”

Posted 4 years ago

“They don’t even deserve 1 star, the worst company I’ve ever dealt with. Their customer service is so rude, they talk over you and then threaten to hang up when you try to get your say across, I’ve been chasing them for months regarding an issue and they ignore all emails and do not return calls. I have no idea how they get away with treating customers the way they do. The complaints manager has lied to me over and over again instead of being honest and now he’s decided to ignore my emails and calls”

Posted 4 years ago

“I ended up paying 2 utility companies for the same electricity, not happy, now taking a lot of effort to get my money back. Don't be lazy, avoid middlemen, you will do a better job yourself”

Posted 4 years ago

“Terrible service. Liars. AVOID!!!”

Posted 4 years ago

“Terrible service. Would never recommend this diabolical company. I went with them.. the first year yes I saved a few pounds. I stayed with them. The second year.. the company they provided decided to raise my monthly payments by over £50. Look after my bills said its because I provided wrong information. How strange when I'd already been with them for 1 whole year. AVOID!!! They hate negative feedback. Trust p1lot keep deleting my reviews so now I fight back. People need to know that they are being RIPPED OFF.”

Posted 4 years ago

“Keep sending me texts!!”

Posted 4 years ago

“LAMB switched me absolutely seamlessly in my first year but the second year has been the total opposite. My existing supplier is objecting to the switch. I have delegated to LAMB to solve this issue for me (seeing as they are the switchers). This problem first arose in December and it is still not resolved. Every time I call LAMB, I have to run through the whole story every time. Many of their solutions thus far have been repeating the previous task expecting a different result. Without LAMB, I could be with a new supplier by now. Instead, I am stuck with my old one paying a more expensive tariff. All in all, seriously frustrating. Once this is all done, I will not be using LAMB again.”

Posted 4 years ago

“They signed me up with a company that was £320 a year more than they found. I asked them to cancel the switch which they confirmed they did. Since then I have made countless calls and sent emails to sort this as the new company 'Together Energy' carried on with the transfer. 3 months later and I personally am still trying to sort it. They don't reply to emails and have left me to deal with it myself. Disgusting customer service so avoid them!”

Posted 4 years ago

“I joined just over a year ago and the first switch saved me a good £15 per month and was hassle free. However the next switch has been a total mess. First I was going to switch to Toto who went bust and PFP then rejected my transfer to them. I had to call PFP to let them transfer me. EDF took over till December (about 3 months with EDF) and then was transferred to Together Energy for a better deal. Then, I got a bill from PFP 3 months after my supposed switch to EDF. Called PFP who stated they were still my electricity supplier but not gas. I then called LAMB who said my transfer to Together was done. Basically I then had to call PFP to settle my bill and the telephone rep told me there were a number of issues with LAMB and it’s best for me to call Together Energy to resolve the issues. From what I can see, LAMB are just using a search engine to find the best deal but don’t really manage anything to do with the transfer and basically keep their fingers crossed that everything goes smoothly. As per all the other reviews, LAMB customer service is pathetic and would have expected more as they were from Dragon’s Den. I wouldn’t use LAMB and stick to uswitch or another method but LAMB have caused me more issues than I ever had in my previous 10 years. I am still not sure whether I actually saved anything as have yet to receive my bill from EDF!!!”

Posted 4 years ago

“Moral black hole. Awful how a good idea turned into a mechanism to rip-off struggling families. I personally have issues with them and together energy.... The usual srory based on all the other reviews I've read. I've been paying for two suppliers for months. I am met with a wall of silence as I attempt to sort the issue out. I feel sad that many families would be really struggling being suddenly hit with an extra £100 a month bill. It could have a real impact. However it is safe to say this company doesn't care at all and have totally ignored me. Not even a single response. Whilst I will be spending time resolving this for myself (seems its doesn't save time or money), I am determined to not let them rip-off other families. If you are affected by this please find me on their face book review page. Trudy Hill.”

Posted 4 years ago

Hi Trudy, I hope you are well. Because of the way the energy industry is currently configured, it is common to be charged by both suppliers within the 4-6 week switching process whether we switch you or you do it alone. This is because your current supplier is continuing to provide you with the energy you are using whilst your new supplier is setting everything up. Typically, the new supplier will charge their first monthly direct debit as soon as they have set an energy account up for you and this will result in being charged by both companies within a month or so. It is very important to note that these bills, although appearing at the same time, are for two different periods of energy usage and it is important to check that the dates of both bills match correctly. Essentially your previous supplier is charging you for the energy you have used on the way out whilst the new supplier is charging you for the energy to be used in the upcoming month. Anything that you have been charged for by your new supplier but have not actually used is credited back to you during the course of your contract, particularly when you provide them with regular meter readings and show how little you have used in the month of the switching process compared to what they have charged. In addition, you should always be able to contact the supplier directly and claim this money back as well as set up a new preferred payment date following this. Once you have received a final bill from the previous supplier and the switch has fully gone through then we recommend cancelling your direct debit with them through your bank to ensure they no longer charge you. I appreciate that this is a lot of money to be taken in your account at a short period but you will still be set to make significant savings across the full year and you should be able to claim back much of the money charged by the new supplier once you provide meter readings. However, if it has indeed been longer than 4-6 weeks then we recommend contacting the previous supplier and ensuring they have cancelled the direct debit and refund you back for anything they have charged you which you have not used as we had previously notified them to do. Thank you, Melod Complaints Manager Look After My Bills team

Posted 4 years ago

“Absolutely ridiculous service, put me on a tariff with a company called Together Energy, i can't get through to them via email or phone. Decided to call look after my bills, they were not interested said it was not there problem and i had to contact the Supplier who does not answer the phone or responds to emails. Keep away from this company as all they do is change your tariff and sign you up with a new supplier, get there commission and not interested after that. No Customer Service at all.”

Posted 4 years ago

“I thought it would be good for LAMB to switch my utilities without the hassle of every year looking for a better deal myself. However I have found that the switch they carried out was nothing but hassle for me . Eventually after time spent, with many emails and phone calls, I managed to resolve the issue. Be aware !”

Posted 4 years ago

“*BEWARE* Requested a transfer be cancelled, confirmed that it was done, today received email from new supplier saying DD setup and supply moving in a few days, joke of a company.”

Posted 4 years ago

“This company promised 'no hassles, no worries' as published on their website. I used them to switch to a cheaper provider, and has ended up costing me far more in the process. For two months now I have been charged for gas and electric by both my previous and new providers because the switch wasn't done properly. My complaint has still not been dealt with. Do not bother using this service, I wish I had done it all myself.”

Posted 4 years ago

“I used LAMB to switch my energy supplies earlier this year. They switched me to TOTO Energy, who have since ceased trading. Bad luck, I thought, and I'd give them another chance. Meantime EDF had taken over my supply at a reasonable price. LAMB then offered to switch me to a more expensive supplier (an extra £14 per month) and took six days to reply to my email querying this. The result of this is that the switch has now been cancelled, EDF have emailed to say that I have left them. I now have no idea who will supply my energy and whom i should pay. Shambolic”

Posted 4 years ago

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Look after My Bills is rated 4.3 based on 628 reviews