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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look after my bills IS NOT recommended Owned by Go Compare, they have cost me hundred of pounds, simply by not telling me they do not deal with British Gas. They pretended to have my interests at heart, and failed to take up. BG offer for three years just prior to the price increase. So beware don’t be lazy like me, look after my bills only wants your commissions”

Posted 1 year ago

“They started well... Which might account for the positive reviews, but then went down hill - a lot. Failure to communicate with us. Then we found they were allocating us to more expensive companies - even after we told them not too. Now we are in LEGAL disputes with the very dubious company they landed us with (without our permission) and 'Look After My Bills' don't want to know, like it's 'nothing to do with us mate'. Avoid them at all costs”

Posted 3 years ago

Hi Edgar, Thank you for your review. We apologise that our service did not satisfy your expectations and this happened. I'm sorry for the confusion and for the misunderstanding. If the deal we found for you did not present an accurate saving then it is very likely that the information you provided to us during the signup process was incorrect. This is because the first switch we run for you is based entirely off the information provided to us during the signup form. In this case, we can absolutely cancel the switch and work together to input your correct information so we can run a much more accurate switch for you. I'm sorry for the misunderstanding about our service and we are transparent upfront about the way we operate. I hope you’ll allow me to make it up to you. Regarding the failure in responding to you, we aim to reply within 5-7 working days. Usually, it is earlier but if it is urgent and you prefer to speak to one of our team members, give us a call at 0333 0008 000, we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and check your account. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“After switching me from Utility point in October . Look.After My Bills (LAMB) left me with credit with Utility point of £211 I have still not been able to get my credit refund , LAMB have played no part in helping me this situation they caused by switching my services. They have also declined to take any responsibility for the action. Not the service I expected to receive , ISO I strongl do not agree they look after your Bills 😡”

Posted 3 years ago

Hi Nigel, Thanks for getting in touch with us and for writing this review. I understand that you are concerned around receiving your refund from Utility Point. I would like to reassure you that we run the supplier through our due diligence process. We are really transparent upfront about your credit. This is included in our terms and conditions and we would process any switch unless you agree to them in the first place. Indeed, we would never process any direct debit payment and indeed we are not allowed by the industry procedures. This is not because we don't want but we can't. We have been in touch directly with Utility Point, please be reassured that you will be receiving your refund from Utility Point and that they are processing it. At this point in time last year, we switched a lot of customers to Utility Point, we are now switching these customers away from Utility Point. This means that Utility Point have to process refunds for 1000's of customers, so please bear with them as this can take some time. They have doubled their resources to help deal with this backlog and have informed us that the majority of these refunds will be processed in the next 10 days. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and clarify what are the next steps for you. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“Shambolic Company. I would not advise anyone to switch with them.”

Posted 3 years ago

Hi Jean, I am really sorry to hear you are having this experience. We are sorry that your experience at Look After My Bills didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. Again, thank you for your feedback! Let us know what else we can do to get a higher rated review from you and we will do our best to help! If it is urgent, we do provide you with a phone number if you prefer to speak to one of our team members. You may reach us anytime at support@lookaftermybills.com or 0333 0008 000 we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“Look after your own Bills! I've been billed over £250.00 for 1 month power, including exit fees. After unbelievable cheap quotes, they then write saying that the estimated bill, was inaccurate. This happened to a family member and after a year was billed 1.5K. I would not recommend this service.”

Posted 3 years ago

Hi Aston, Thank you for your review. We apologise that our service did not satisfy your expectations and this happened. I'm sorry for the confusion and for the misunderstanding. If the deal we found for you did not present an accurate saving then it is very likely that the information you provided to us during the signup process was incorrect. This is because the first switch we run for you is based entirely off the information provided to us during the signup form. In this case, we can absolutely cancel the switch and work together to input your correct information so we can run a much more accurate switch for you. I'm sorry for the misunderstanding about our service and we are transparent upfront about the way we operate. I hope you’ll allow me to make it up to you. Regarding the failure in responding to you, we aim to reply within 5-7 working days. Usually, it is earlier but if it is urgent and you prefer to speak to one of our team members, give us a call at 0333 0008 000, we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and check your account. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“A woman in Europe named Kelly Wilaf has been using my email address to access their energy bills for almost a year. Ive been in contact with support and they have not been successful at helping me resolve this issue. Because of this lack of two factor verification, there’s a huge security breach. I now know her address and how much she pays each month. I DO NOT WANT THIS INFORMATION. Avoid this company at all costs. They’re online security is lax and your personal information is at risk.”

Posted 3 years ago

“This company is a absolute joke. I decided to use them to switch energy suppliers. They found me a good deal, but then got my bank details mixed up with someone else account and past this on to my new energy supplier, and before the transfer had gone through they took a Direct Debit out of my account and also did my current energy supplier, which came out of my last salary payment just before Christmas. This has left me a bit skint. The new energy company aren't innocent in this either. I rang them early December to make them aware of this and 3 weeks on I still haven't received a refund. Don't bother with them they are more hassle than they are worth.”

Posted 3 years ago

“This company is a scam DO NOT USE THEM! I can not offer any other advice. I enlisted their services for a quote to get a comparison. I eventually received a quote but was more expensive even though they stated that I would save £53/year. I then continued to get repeated unsolicited emails trying to switch me to another supplier. I said no but they attempted to do a switch anyway they even had a mandate which I had never authorised.”

Posted 3 years ago

“used to rave about this company. However, moved house and they nicked up my switch. Only switched my electricity and not my gas. I spoke to them on the phone multiple times and they never fixed it for me. Two months later the issue still isn’t resolved. Take ages to get back to you when trying to resolve the issue. I got an email today (over a week after I last called trying to fix it) saying that I had to sort it out myself and contact the company directly. Isn’t the whole point in lookaftermybills that I don’t have to do that???? Very disappointed in the service this time round. Busy NHS worker here spending the majority of their days off for the last two months trying to sort this mess.”

Posted 3 years ago

“This company refuse to acknowledge when you asked for your account to be deleted over a year ago. They then try to open utility accounts in your name at an address you don't live at, plus the direct debit. Instead of apologising for this they send multiple emails blaming the consumer for them not deleting records over a year ago and threaten you with deformation for leaving honest and factually accurate reviews. I've reported them to the ICO and now feel I may have to involve Police due to the harrassment and threat”

Posted 3 years ago

“i would like to thank you for introducing me to the biggest set of thieves who has robbed me blind.”

Posted 3 years ago

“First used LAMB 1 yr ago and was happy as monthly payment reduced by £30 AND by the end of this year’s contract I am £267 in credit. LAMB told me I didn’t have to lift a finger and new deal would save me a further £67. No info re new deal rates until they had set- up new DD which increased monthly payment by £11 ! - I then found standing daily charge was doubled and rate/ KWH increased by 4p! - cancelled DD. LAMB then admitted that new company was more expensive but said in order to find a better deal they would need to know what rate I had been paying, how much credit on my account etc- BUT they did because they set-it up for me in the first place so they are missing the whole point of the service!!!! I then find that they have been bought out by Go Compare !! I will make my own switches the future”

Posted 3 years ago

“Megan N claimed she had submitted a correct consumption figure to a supplier after sending wrong information that resulted in a monthly bill of £553-00 or £6636-00 per annum for a three-bedroom house with two people in it. I then got the exact same quote a month later. She had not done what she said. I had five days to get this DD stopped. LAMB just sent emails from a computer saying we'll do something in 3-5 days. They promise to never change your supplier unless they save you at least £50-00. They increased my annual bill by £5,200-00.”

Posted 3 years ago

“Got an email from Look After My Bills to say I would be switched to a new supplier. Two weeks later got another email to say a mistake had been made and I was moving to another supplier. Another two weeks to say supplier A would not release my supply so they cancelled supplier B. Supplier B sets up a DD and gives me a start date. I ask someone at Look After My Bills to explain what was going on. They tell me I'm staying with supplier A so, I cancel the DD with supplier B. Supplier A then contacts me to say they need readings for the final bill... This is the company I'm being told I'm staying with, they tell me they've lost the supply to supplier B, I ask Look After My Bills to clarify what on earth is going on. I've not heard anything from them since, despite numerous emails. I then contact supplier B who, I have to say have been very sympathetic, apparently I'm not the only person having problems with Look After My Bills! Absolutely atrocious customer service”

Posted 3 years ago

“Absolute shambles customer service non existent avoid like the plague”

Posted 3 years ago

“LAMB claim they have saved me £209 in a year. I have actually paid £120 more than with BG. They have not answered my messages. Together Energy, with whom they engaged me, have never asked for a reading. Their 'savings' conclusions must be fictitious. Stay well clear.”

Posted 3 years ago

“I’m due to move home soon, I’ve been told they are about to renew my contract so i replies to the email asking them not to renew, I emailed the support address asking them not to renew, and I tried phoning in two separate occasions, both times they had “training days” and the contact centre was closed. It’s the first time I have had to interact with them and it’s been bad to the point where im not actually convinced there are any support teams, it literally seems like tuners is no one. Still haven’t had a response and can’t get through on the phones. Going to cancel my direct debit hopefully that will get someone’s attention.”

Posted 3 years ago

“Have switched our account to a more expensive supplier even though we told them not to. After months of trying to get this corrected we are still not back with our original supplier. Who we are with now is any ones guess. lookaftermybills are useless and certainly don't care about customers. What a complete mess energy supplier are in this country. Oh and by the way getting hold of them, you could fly to the moon more easily.”

Posted 3 years ago

“This company has switched me to a supplier that costs me significantly more and have completely failed to engage in any meaningful dialogue as to how that has occurred, let alone attempt to put it right. If you compare the unit costs and standing charge between two suppliers and one is higher than the other, it is impossible for the higher supplier to be cheaper, regardless of how the cost is spread or whether annual usage is estimated or actual. Everybody makes mistakes but I wish they would just own up to it. I’m beginning to suspect that they actually have no idea how their algorithm to make supplier comparisons works.”

Posted 3 years ago

“It all got very confusing - They found a 2 year deal and Switched in error. Advised me that it had been cancelled due to it being a 2 year deal and that they had found a 12 month deal so switched to that instead. They did not cancel the 2 year deal and the switch went ahead. I am being chased by the second company who I can’t switch to because I’m now tied to the two year deal which I do not want and didn’t cancel because I was advised it had been cancelled on my behalf. Look after my bills are not responding to my emails. I appreciate mistakes are made but look after my bills customer service are now ignoring me. Terrible service.”

Posted 3 years ago

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Look after My Bills is rated 4.3 based on 628 reviews