“Loot itself is not the problem, the incompetent courier service they use is a HUGE problem and the reason I will never buy at Loot again or advise someone to buy by them. I have been struggling 4 days to receive my parcel, no one phones me (not even the driver that has my parcel), I'm on the phone every hour on the hour between Loot and the courier company call center as there is no direct number in my area of residential for the courier service and was informed you can only make contact with the call center. It is not the job of the client to phone around and find out where a parcel is and make arrangements. I am terribly disappointed.”
“Loot is always on time and really trustworthy.My latest order were books for my Grand son that came to visit 2 weeks ago from the USA.What a pleasure to saw him enjoying his books in time.Thank you Loot”
“Quite literally the worst service I have EVER experienced. I won a Loot voucher at work - I have since escalated the issue and trying to ensure that we NEVER give Loot Vouchers as prizes again - placed an order on the 07th February. It is late for delivery was meant to be dispatched on the 15th February. I have called twice and both times they have no idea what it going on with my order and they promise to get to me which they don't. I'm so glad I didn't pay from my pocket for this sorry excuse of a company.”
