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Loot Crate Reviews

2.1 Rating 875 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

2.1

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Loot Crate 1 star review on 17th October 2022

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Loot Crate 5 star review on 22nd August 2016

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged three months in a row for a bi monthly subscription. I received one create total. I emailed customer service and they said I was charged for a December Crate, January Crate and a February crate. Funny story there was NO January wizard Crate. As they come every other month. They won’t give me money back. So I spent $140 dollars on one sad Crate.”

Posted 2 years ago

“Ordered a crate months all for my son's birthday. I've been told 4 different times of different shipping dates. I've asked for a refund 3x only to be told it will ship out in 2 weeks every single time. They are clearly not going to send anything and keep beating around my refund request”

Posted 2 years ago

“The worst!! Once upon a time they were great! Great swag, tshirts on time...However I don't know what happened, but they company is a dumpster fire!! I was charged for 3 months in a row with no crate!! Fighting to get my money back. Such BS ! They are complete utter garbage!! DO NOT DO IT!!”

Posted 2 years ago

“I ordered a crate that was supposed to be here in August and now it says it won't ship till February. The date keeps getting pushed back and it is ridiculous.”

Posted 2 years ago

“worst company ever ordered a crate nov 2021 it's now jan 2022 emailed them at the beginning of jan and they said it would ship late jan ... it's now almost Feb. emailed them again they said it will ship late feb... filed a dispute with paypal as that was my payment method .. THIS COMPANY IS A SCAM”

Posted 2 years ago

“I guess i have to make them 1 star to comment. MINUS 10 is best! I unsubscribed last year & all of a sudden charged me again. There is NO getting in contact w/a speaking person either. They jus charge you from previous card #. No pkg showed up & glad b/c i didn’t order. NEVER AGAIN. My bank will change my debit card #so you can NOT scam me anymore!!!!! U prob won’t get away with it this time either!!!! I make sure e’bdy knows u jus throw a charge on previous orders for no reason!!! I NEVER RECEIVED ANYTHING!!!!! NEVER ORDERED ANYTHING!!!!!”

Posted 2 years ago

“I have not received any packages in 3 - 4 months. I use their website to contact them, clicking the links but when you do it says the page no longer exists. The very last box had barely anything in it, definitely not worth the cost. I'm cancelling my service. I don't recommend this subscription box to anyone.”

Posted 2 years ago

“I put in my first order in November and they’re telling me in January it won’t be here til March? It took my iPhone 13 less time to make it to me. They also continued to charge me monthly even though the first of my orders never even shipped! Got a full refund and I’ll never be touching this Garbo company again.”

Posted 2 years ago

“this is an absolutely terrible company. i ordered two loot crates from the junji ito series that was supposed to ship in october and not once did i ever receive an update on supposed “shipping delays” until AFTER i had cancelled my subscription. i had to dispute these two crates with my bank because they’re clearly not going to send them, and the bank had to close my debit card in order to ensure that i would get my money back. now i have to wait for a new debit card and can’t get to anything inside of my account. save yourself the headache and the money and don’t ever buy from them!!”

Posted 2 years ago

“Order was placed In October of 2021, messaged them December to be told it will be shipped later that month, never received tracking, then again asked then to be told it will be late January shipping time, do not recommend buying from as it is just a waste of time and money”

Posted 2 years ago

“After 4 months and 20 emails later, I finally just ask for a refund because they never even started my ordered but took my money. Not once during the multiple emails did they offer me an alternative box for the theme that I wanted. Not once did they offer me another box that they could get to me in time because they were having a problems with the one I ordered. Not once did they offer me as a inconvenience a piece of merchandise to keep me as a new customer. This was my 1st order with them and they didn't care. So I asked for the refund. They didn't even try to keep my business or again offer me a subscription box or a piece of merchandise to show they felt bad for not giving me what I ordered. Find another service guys not this one.”

Posted 2 years ago

“Lootcrate are extremely quick with taking your money and automatically signing you up to repeating payments, yet can't send out emails in a timely manner. Very disgusting.”

Posted 2 years ago

“If you decide to purchase from Loot Crate, expect very little communication, and for it to be incredibly delayed, just like their shipping. I placed an order for the Junji Ito series in July, with the site stating the first crate would ship in October, with following crates going out every other month. It's now a week into January, and I JUST received an email from them that they are experiencing some delays, but they're aiming to ship out crate #1 by December.”

Posted 2 years ago

“Ordered last May and have only received one. They keep pushing it" you'll get it next month". Was suppose to get one in December, now they moved it to February. Worst company ever!!”

Posted 2 years ago

“I agree with other commenters. If I could give this company 0 stars, I would. I did the harry potter subscription. So far, I have been charged for 4 crates and have only received 1. I cancelled my subscription, but still waiting on the other crates. Every time I check for when it will ship, the date gets pushed back later and later. It is ridiculous. I have had no issues with the other company that I get my monthly Disney box from.”

Posted 2 years ago

“I ordered a single crate in Aug. Got charged again for a subscription on the second box (even though I had selected the ONE box program) and charged for both boxes. It is now middle of January and they have no clue when they are coming. Would not refund me for the 2nd box they charged me for (without consent). Steer Away. I will not be giving this company any more business in the future, and steering all my friends and family who even think about ordering from them away as well. Not happy. (btw, I never write bad reviews so you can tell they F***ed up pretty bad if I had to leave one)”

Posted 2 years ago

“Bad, Not Good would not recommend”

Posted 2 years ago

“Worse customer service ever! The company started out awesome but just could not keep it together. There were major shipping issues before Covid. Anytime I contacted customer service they just kept lying about shipping dates. This company does not care about retaining its customer. Although some their items are unique, it is not worth the wait. Also, can honestly say I was disappointed more often than not.”

Posted 2 years ago

“I had order ONE Junji Ito box back in July. Was told THREE times that the shipping date has changed. On top of that they charged me AGAIN for an extra crate when I only ordered the one not opting into a subscription with them. VERY VERY disappointed in this company”

Posted 2 years ago

“If I could leave 0 stars, I would. Lootcrate used to be great. The basic crate subscription delivered on time every time, and included well over 5 items. Most of which were always cool. Now the same subscription costs more and you get 4 items. All of which are cheap and useless. I regret paying for a 3 month subscription. Which I paid for over 6 months ago and I’ve only received two boxes in that time. Contacting customer service does absolutely nothing. I’m sad that their company went this direction, I will use their service again.”

Posted 2 years ago

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Loot Crate is rated 2.1 based on 875 reviews