“I have already reviewed this company, but wanted to give an update. When I reviewed them on Trustpilot, they tried to claim that the review was not about them, and then, that I was not a customer. After supplying proof, they eventually succeeded in having the review removed because the purchase was more than 12 months old. Do NOT trust lovesofas OR Trustpilot.”
“I bought a reclining sofa and chair which almost immediately started fraying and stitching came undone. I have contacted Love Sofas throught 2018 & now 2019 yet can’t resolve the issue. I have completely paid via DivideBuy for this shoddy piece of furniture. Today, I’ve been told the company name was bought in August 2018 and it’s not the same company operating! Interestingly, this is contrary to what is on the internet which states the company has been in operation since 2010! “Chris” is the only person who seems to be with some decorum and customer service ethics.
Avoid this company like the plague!”
“Avoid at all costs! Shoddy workmanship and terrible materials used in production. Spent what was, for me, an extremely large amount of money on 2 leather sofas. Turned out to be bonded leather and started cracking and splitting after a few months. Look at all the YouTube videos of others going through the same experience. They keep closing and re-opening in new premises to avoid the county court judgements that are stacking up. I have just been awarded one too and have no illusions that it won't get paid. Seriously, go somewhere more reputable!”
“Avoid like the plague.. 3 seater California sofa “sunk” after 12 months..coil springs coming through the foam on all 3 cushions..lovesofas acknowledged my praise in the beginning in my initial review..dropped off the face of the earth when I registered a complaint..purchased July 17”
“Absolute nightmare I ordered chaise longe which was wrong colour after them making excuse after excuse I said I’d keep it because not to much colour difference but the legs were auful so I’m now waiting for the proper silver ones communication is pathetic I will never order from them again after I receive the silver legs which I am still waiting for otherwise I will be seeking legal advice”
“purchased a recliner sofa from Lovesofas 8 months ago, material is fraying in several places, springs are coming through the seat.
they say as i purchased 8 months ago, it is my reponsibility to prove manufacturing fault (NEVER HEARD OF SUCH BULL###T)
DO NOT USE, SELLING SUB STANDARD PRODUCTS AND DO NOT HONOUR GUARANTEES, have now placed in the hands of my credit card company.
AVOID AVOID AVOID AVOID”
“I bought my recliner chair from them some time ago and have been trying to contact all throughout 2018 and into 2019 and have not had any reply from anyone the leather?? has split on the seat”
“Not good at all selling junk that doesn't last, love sofas is just one of there selling names on Ebay and Amazon, ignoring CCJ'S after sending court orders back after losing cases, according to Google the Trinity Street address is no longer even valid, and It say's the company is in liquidation.”
“lovesofas or sofashopdirect or clearance-saleuk, this outfit has more names than a phone book on Ebay and Amazon. Bought a recliner chair from these cowboys not even 2 months old and yet it was lumpy, a gap between the seat and the back, and springs in your behind.They didn't want to give me a refund let alone pay for return postage so I opened a Paypal case to get my original payment and have filled my small claims case to get my postage refunded. They like to talk about slander but like I told them at the time the truth is not slander. Don't take my word for it let's just say trustpilot isn't all that trust worthy checkout Youtube instead now there is a trustworthy review of this company or should I say companies. Negative reviews have a habit of disappearing so I'll upload this one on a few review sites just in case. By the way remember the Nightmare on Elm Street films never fall asleep, well never let these lot take your empty box, your need it to return your faulty goods.”
“One they got your money you never see sofas
I have ordered 2 sofas its 3 months I haven't got a sofa or email or phone call and when you call them no one picks up the phone and no reply to any emails”
“As I thought after writing the complaint , not 1 email from the company or management that just shows you what they think , after telling me how long I wud wait for my refund , what a surprise I got it the next day after complaining ,total rubbish nick.”
“I ordered this sofa 3 weeks ago.. I was told using the online chat that if I ordered this sofa today that it would be delivered the following Tuesday. I was in need of a sofa quickly so I double checked and they explained they have checked and there was a driver in my area on that day so would be delivered then. I waited till the following Tuesday and i had no contact from them what so ever except the confirmation of purchase. I rang them every day and each time they said they would get someone to ring me back and that never happened. They tell you what you want to hear on the phone. Another week passed and was told several different things. I rang up yesterday which was 3 weeks after original delivery and they've now moved it back till next week again. I'm 99% sure this is just a delaying tactic and they have no intention of fulfilling this date either. I have had no phone calls or emails to resolve this. I requested a refund yesterday and now have to wait a week for this. AVOID”
“This couch is covered with a very weak fake leather that tears as soon as you look at it. When the first tear appeared, we tried to exercise the warranty. They told us that we had to pay £50 to have the couch evaluated. They added "It's the law." I'm not quite sure what the disinterested operator thought they meant by this. I think they were trying to intimate that they couldn't legally give a refund without this service (which is an obvious lie). At best, it's a legal loophole in the small print that allows them to shirk their responsibilities. A scam, in any case.
4 years on, the couch is more patch than couch. Truly one of the worst purchases I've made. Shoddy product, borderline criminal behaviour in not honouring the warranty.”
