Lovehoney Reviews

3.6 Rating 76 Reviews
63 %
of reviewers recommend Lovehoney
3.6
Based on 76 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Telephone, Email
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Phone:

0800 011 6899

Location:

100 Locksbrook Road
Bath
BA1 3EN

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Lovehoney 1 star review on 18th July 2023
Tanveer
Lovehoney 1 star review on 29th October 2021
Javid
Lovehoney 5 star review on 11th June 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Do not use this mob There products are forever faulty and there customer service is just as bad I have switched to Ann summers and there products are by comparison far far superior This mob have taken £120 from me for faulty products and then went totally deaf when I tried to get a replacement Save your money Use Ann summers whose products are far superior
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Posted 3 years ago
Terrible shipping times and prices. Have waiting almost 10 days for my order. Their shipping times and pricing are ridiculous considering I can go to most any other site and get free shipping thats super quick as well. Will never buy from here again.
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Posted 3 years ago
I had trouble ordering. Went to chat line. He didn’t help. Phoned customer service. They didn’t hep
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Posted 4 years ago
WORST CUSTOMER SERVICE OF MY LIFE. If you make the slightest error, they will do nothing to help you. Considering the sensitivity of their products, this is outrageous service. BE WARNED. Use the company AT YOUR OWN RISK.
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Posted 2 years ago
Ordered items from Lovehoney on 1/7/2022 in which they did not even begin to ship until 1/10/2022. I still have not received my items that I paid for and this is the LAST time I will use Lovehoney. I can buy items from China that get here in less time than Lovehoney.
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Posted 2 years ago
Awful the delivery is month plus long when it said 5 working days. No eemail confirming my order either, still waiting AFTER 39 days
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Posted 2 years ago
I've ordered two items a couple of days ago and upon delivery the address could not be found therefore the item went back to lovehoney. A couple of hours after (bear in mind that my package was still packed in London) I contacted lovehoney just to be told that one of my items was now out of stock and all I could do was to accept a refund. Surely they could have resent it and its just absurd that a purchased item can be sold to someone else the same day that the delivery went wrong. This was not the customer service I was expecting seeing the reviews. I will accept the refund but I won't buy from them again.
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Posted 2 years ago
They are definitely NOT the happiness people. I was happily waited almost a week for my order which I was so excited to receive, only to realise it was never dispatched, even though my credit card was debited They wanted me to send all my personal details via email before completing my order. they requested me to send my full name address DOB and credit card details all in a reply email, even though this information was entered during the secure checkout payment process. When I called to discuss this with them, I received a very rude employee named Mark who acused me of swearing at him when I was talking to him professionally. so I cancelled my order and asked for refund. You just lost a potential regular customer and mu first order was a big one. I will also tell anyone who listens about your not so superb customer service.
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Posted 3 years ago
Great, quick and discreet service!
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Posted 4 years ago
Do not buy the Lovehoney Mains Powered Classic Metallic Magic Wand, it set on fire after being turned off using the switch on the wand. This could have injured or killed someone, or set the house on fire. The 24/7 contact function is also greatly misleading. There was no one on the phone, and even the chat function is just a bot.
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Posted 10 months ago
1st time buyer with this company. Customer service is great however, why use the slowest carrier, DHL? My package was expected on 12/23/2022 and still no package, tracking hasn't update either since it dispatched, it's stuck en route. They won't issue a refund until 12/30/2022, I'm disputing the charges and this company has lost my business.
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Posted 1 year ago
The company is responsive to customer concerns. But like a chain, it is only as strong as its weakest link. Their delivery service is their weak link. LoveHoney has good inventory and customer service but as long as they stick with DHL to deliver their products, their business will suffer. It took over twelve days to ship an item that was promised to be delivered in six. Paying $9.99 for shipping on an item that is the size of a tube of toothpaste and weighing 12 ounces is crazy - especially since it took two weeks to send it several hundred miles from the warehouse. DHL dropped the ball and LoveHoney refunded my shipping money but the damage was done. The product did not get here when promised and it was delayed by over a week. Very disappointed.
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Posted 2 years ago
Hi I just bought a pro longer cream doesn’t work
Lovehoney 1 star review on 29th October 2021
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Posted 2 years ago
I wanted to order. Mark was not helpful when I received an error. I phoned after using the chat line with him. He told me it was my error even though it said online it was there’s. I phoned the line and after 3 attempts I got Jasmine. She told me that because I was rude to Mark then she had nothing to say to me. I was just frustrated with the lack of service. So between them I will never order from them.
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Posted 4 years ago
Having ordered late on friday night, paying for ONE DAY delivery, 24 hour tracked and not receiving the item until 3 days later is a rip off, especially when I had already qualified for free standard delivery. Thier customer service was appalling, I was made to feel stupid that I hadnt read in between the lines by the other option of "guaranteed sunday delivery". I was basically told by "Lydia" to go shop elsewhere in future if I want more reliable service. Absolute joke.
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Posted 4 years ago
I just love to come and have much alot of sex at home... ☺ This is what I like... Plenty of it. ☺ Sarah S Oooooo's XXXX 's
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Posted 5 years ago
You come a lot. ☺
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Posted 5 years ago
Very clear website, fast delivery, and a really good rewards program, I wish I had more occasions to buy from them.
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Posted 5 years ago
Horrible service. I paid for 1 day shipping, yet after 3 days the product hasnt even been shipped yet. Customer service just lies and says it is shipped but is running late. However, FedEx has provided documentation showing they have yet to receive the package. LoveHoney lies.
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Posted 9 months ago
Super responsive shop and very friendly. Second time ordering already, it is a pitty that the EU warehouse is in the UK (being in the EU would make things much more easy due to customs) but that is the only downside. Great choice of items and fair pricing if you can get the stuff you want on discount.
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Posted 1 year ago
Lovehoney is rated 3.6 based on 76 reviews