Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 899 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 899 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

Write Your review

Tell us how Saranghae Skincare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Saranghae Skincare 5 star review on 2nd February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful products. Helps my skin Tremendously. Love that it has Phellinus Linteus Extract. Great customer service also!”

Helpful Report

Posted 5 days ago

“I’ve been using your product for over 5+yrs. It surpasses all other skin products on the market. I have very sensitive skin, so I’m careful what I use. I’m on the 5step program and I love everything about Saranghae, it’s light but so very effective, my skin loves it and I can never go back to what I using before. I’ll be 67 this year!! Thank you, Dorothy”

Helpful Report

Posted 2 months ago

“Well, first of all the customer service is really very good because anytime that I have to call them I have satisfaction with whatever is going on and usually I don't have to call him them for anything. I don't return anything because I love the products - they never come damaged. but best of all is my skin. I started using this product many years ago after having a lot of experience with many many different brands. I instantly saw a difference in my skin. I am 80 years young at this point, and I certainly don't look it. my skin is soft and supple and blemish free and it's an easy program to implement. Go for the VIP package with five items. Excellent! Try the facemasks. They are all good and guess what? The price is right. Get into the Saranghae skin care habit.☺️”

Helpful Report

Posted 2 months ago

“Yes I like the products I have tried. I have told several people about the brand.”

Helpful Report

Posted 3 months ago

“The eye cream caused not only redness and swollen around my eyes it also caused eyes to also get very red and totally dried out my skin ... I can't put anything on my face to relieve it till the redness and stinging goes away except for petroleum jelly ... had to wear sunglasses to hide tge red eyes and swollenness looked like Rocky in the final round minus the blood and sweat ....I don't know what ingredient in this skin care line is poison to my skin, but I saw I am not alone with this unfortunate reaction...”

Helpful Report

Posted 4 months ago

Hi LB, We'd like to learn more about your reaction. Although it is possible, we've never had any reactions or complaints close to what you've described. At the very least please contact us at customercare@lovesaranghae.com and we'll fully refund your purchase. Again, we'd like to learn more about how you were using our eye cream and how your skin reacted. thank you.

Posted 3 months ago

“I love their skin line!! It is literally a face lift and a bottle.🩷💕🩷!! I do not give reviews, and I am a farm girl and military girl with no sunscreen and my face looks amazing🥰. A smoker and a diet Pepsi drinker very little water, and my face and neck look great. Highly recommend the collagen lotion.! Always receive my shipment quickly, which is also a bonus. I do not believe in signing up for a subscription do not like to be tied up with some thing old school.🤣”

Helpful Report

Posted 6 months ago

“ALL SARANGHAE PRODUCTS ARE AMAZING HIGHLY RECOMMENDED MY SKIN LOVES THIS PRODUCTS! THANK YOU”

Helpful Report

Posted 6 months ago

“Good afternoon, I have a testimonial I'd like to share with you folks at Saranghae. First of all, I am 71-1/2 years old and have been using Saranghae products faithfully for nearly 10 years. Today after I received a Hydrafacial procedure at my spa, I asked the aesthetician for some advice on other procedures that might help keep me looking younger. I received the nicest compliment I've ever received in my life! She said, "well first, who does your Botox injections?" I was incredibly happy to tell her I have never, ever had any Botox injections! I attribute my younger-looking skin completely to Saranghae products! I wanted to thank you for your wonderful products and the fact that they actually work, is amazing! Keep doing what you're doing and I'll keep passing out the kudos to anyone who asks about my facial care regimen. Thank you!”

Helpful Report

Posted 9 months ago

Thank you so much Karen for your long-time loyal support of Saranghae! We are so happy to hear that our skincare has helped your skin and received wonderful feedback from your aesthetician.

Posted 9 months ago

“I love Saranghae!! I began using it about 6 or more years ago and wouldn't think of discontinuing. The company is so helpful when needed, and the products, price, automatic shipments are just the best! I am constantly told that I look years younger than my age, and that's due to Saranghae. Thank you!!!”

Helpful Report

Posted 9 months ago

Thank you Mary for being with us for 6+ years! We are so thrilled to hear about the wonderful comments you are receiving from people you meet :) Our Auto Renewal shipments are great so you never run low on your skincare products!

Posted 9 months ago

“The customer service is always outstanding. USPS lost my shipment but I messaged customer service and they immediately shipped out a replacement and added a complimentary item. Such great service!”

Helpful Report

Posted 11 months ago

So sorry to hear about the lost shipment. Happy to hear our Customer Care Team was able to assist you :)

Posted 11 months ago

“All Perfection!💖💝”

Helpful Report

Posted 11 months ago

“I have used Saranghae for about 5 years now and it keeps my skin more supple and hydrated esp with the cream for nite time!!! I will recommend this product to my friends who wanted to try it!! I Love the product and made me happy with the results!! Cannot wait to try the Vit C serum and the new glow products!!!”

Helpful Report

Posted 11 months ago

“I have been using this product for about 10 years. I love the purity of the products and the way they leave my skin feeling silky. I use the 5 step skin care routine. The product arrives promptly and is always packaged carefully so there is never any damage.”

Helpful Report

Posted 1 year ago

“5 yrs and counting! BEST decision Ive made in a LONG time! Life long customer here!!! NOTHING compares!!!! My skin is better now than when I was young!!!! I can customize shipments, adjust my products and never have any issues! TRY IT!!!!!”

Helpful Report

Posted 1 year ago

“I'm very happy with the product line. Currently using the 5 piece bundle and love each item. This is the first time in years the toner is a product that works for my skin type. My only concern is the frequency of the shipment. The products span more than a month. I hope there's flexibility in the auto shipment process.”

Helpful Report

Posted 1 year ago

“I have been a long time customer and love the products but I wanted to tweek my subscription. I couldn't figure out how to make a particular change but sent a note to the customer care email and got the kindest response! My mistake was sorted out and the change was made. I got an email with a screen shot of the completed change made to my order. The customer service agent made sure I was understood and everything was fully addressed and completed to my satisfaction. I have never had a better service experience. Thank you!”

Helpful Report

Posted 1 year ago

Always a pleasure to Shelley! And I hope you enjoy your new product!

Posted 1 year ago

“I'm so happy with this product I haven't needed customer service. I ordered the 5 step bundle and it arrived in a couple weeks. I've been using it for a couple weeks now and am very happy with the results. My skin is softer and smoother already! The lip balm is my absolute favorite! It makes my lips plump soft and shimmery and lasts on my lips. The smell is very pleasant too. I'm keeping my subscription going and am looking forward to trying other products.”

Helpful Report

Posted 1 year ago

Great to hear, we appreciate your support :)

Posted 1 year ago

“Absolutely LOVE the products. I am starting using the Aurora, and the results are excellent! The customer service were awesome! Thank you! 💕”

Helpful Report

Posted 1 year ago

“I was charged and cannot track order without downloading an app that forced you to go thru Google which requires your email — password..just to get to shop…which does not recognize the UPS tracking…and UPS does not recognize tracking …Said my order was delivered…was not … Good luck trying to get in touch with them .. BIG MISTAKE …”

Helpful Report

Posted 1 year ago

Hi Joyce, we're very sorry about this experience. Please contact customercare@lovesaranghae.com and we'll make sure we take care of your issues.

Posted 1 year ago

“I began using the five basic products, and it took years off my apparent age. I learned that it was important to use them morning and night, as the directions recommend, to keep my skin soft, exfoliating and moisturized, for the most dramatic results. Highly recommend! Am reordering everything.”

Helpful Report

Posted 1 year ago

Thank you for your review :) We are so happy to hear how much it has improved the overall appearance of your skin. We are always happy to have returning customers!!

Posted 1 year ago

Saranghae Skincare is rated 4.8 based on 899 reviews