“I had been hearing about LLL for years from friends but, being unemployed there were other things I needed more than fancy leggings. After the lockdown last year though I decided to treat myself to some, a pair of casuals and a pair of leggings. Disappointed doesn't even begin to describe how I felt about them, certainly not worth the money paid. Fortunately though someone else was on the lookout for some and I managed to sell them at a loss.
With regard to the 'official' group. It's a car crash group. Too much oversharing both by Lucy herself and her members. I found it quite shocking that people aren't allowed to share links and yet the owner of the group regularly shares codes to get herself money off her food boxes or whatever her latest fad is. You can't make rules for people and then breach them yourself.
Lots of honest reviews from people on other review sites have been reported by the owner of the company which is ironic given that she asked people to leave reviews. Or maybe she meant she only wanted people to leave good reviews, I don't know, but you have to take the bad with the good.
Copy and paste answers are the best she can do and has apparently asked for order numbers so she can 'reach out' to people. She has also asked people to contact customer service but many of the people who have left honest reviews have asked to remain anonymous fearing the wrath of the LLL followers.
Most of the reviews are based on LLL as a whole, the company, the owner , the customer service AND the products
If you're going to ask people to review your product (which people who didn't see the original post are denying ever happened - screenshot below), you have to take the bad with the good. If you're going to put yourself out there as 'Lucy Locket' the product then you have to take the comments about the way you conduct yourself online as the way people perceive you and you are clearly perceived as someone who overshares.
I always give credit where it is due but the product falls short of what people are expecting. I had high expectations having many friends who bought from LLL and I was so fed up when I finally managed to save enough to buy some. Sadly I'm not one of the people who can afford to place masses of huge orders every month so I guess I'm not your target market.
Post were often made on the group about quality control but sadly LLL has also posted on the group that they aren't aware of any issues unless customers let them know. Isn't that what quality control is about especially where sizing is an issue?
ALL the negative posts on Trust Pilot have been flagged by the company. Reporting negative reviews won't make the problem go away.”
