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LUSH Cosmetics Reviews

2.2 Rating 254 Reviews

30 %

of reviewers recommend LUSH Cosmetics

Company Reviews

2.2

Based on 254 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

LUSH Cosmetics 5 star review on 15th April 2024

LUSH Cosmetics 5 star review on 15th April 2024

LUSH Cosmetics 5 star review on 15th April 2024

LUSH Cosmetics 5 star review on 15th March 2024

Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

28

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products found great gifts Meet an awesome store associate Naszin who was very helpful in assisting me with finding the right massage bar. he was very pleasant and very knowledgeable about products and store. Also his accent was a plus ❤️”

Posted 8 months ago

“Sophia at Queen St . W was a absolute pleasure. Very helpful with great customer service!!!”

Posted 8 months ago

“'BEAUTY IS SKIN DEEP', so are we, lovdeep.. #lovenaturebeauty 'Diversity is Beauty. Diversity in Unity'... Lush Cosmetics North America A hub of innovative cosmetics products... with customized tailor-made options for all #opportunityindustry #inclusiveglobalsociety Content Writing and Freelancing Group may work out the details of the Beauty Science. One may like to help create rich knowledge-based content on the Ontology of Beauty and promote self-engagements for self-employment / self-care. Endless scope is there to go on scale online. At this point in time, what we need is the knowledge content on this diverse opportunity industry with unlimited capacityand endless possibility in a circular economy. This field of area diserves studied attention and the beauty products need to be available to the end-users at budget costs. We may focus more on regenerative natural beauty products and services as against harmful chemical products... I paid a visit to their shop at LobKaw, Pickering, Toronto with an amazing user-friendly ambience and good vives of saying wow fragrances. You may like to visit the stall once, can suggest others ti pay a visit to their chain shops for a first-hand idea, write more and more on how to uplift the manufacture and use of homemade beauty products and services?... Regards @everyone, Devi Prasad Toronto, Canada”

LUSH Cosmetics 5 star review on 14th July 2023

LUSH Cosmetics 5 star review on 14th July 2023

Posted 9 months ago

“I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart. As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs. What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home. Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention. Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values. The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one. To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team. Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.”

Posted 9 months ago

“My daughter had a birthday party at Lush 1105 wellington Rd at White oaks mall. The party was amazing all the girls loved the games and activity's that were done. The ladies that hosted the party decorated and were very interactive with the kids. I would recommend having a birthday party at lush to anyone no matter the age :) Thanks ladies for making my daughters birthday party one no one will forget :)”

Posted 11 months ago

“Aryah was very friendly and helpful at the Meridian, Idaho store”

Posted 1 year ago

“I went into the Guildford store today to replace my perfume and was helped by Maddie and Grace. They asked if I would like to try a different perfume which I had not even considered, but I decided to go for it. On the strength of the perfumes I already love they recommended three new ones and I tried them all. They said to put some on and go on ahead with my day to see how it smelt on my skin. There was no pressure, no hard sell, I ended up going back half an hour later and buying two perfumes: my old one AND one of the new ones! They were both very calm and very kind, they had as much time as I needed to help me.”

Posted 1 year ago

“I just visited the following store: Forum Shops at Caesars - Las Vegas, NV 89109 Rose was a Rock Star - I have never had such great customer service. You have made a consistent customer as a result!!”

LUSH Cosmetics 5 star review on 10th April 2023

Posted 1 year ago

“Have been using their products for years. Today's demonstration of customer service from Victoria at UTC La Jolla was exceptional and stood out amongst the rest. She went beyond recommending a product, she built personal connection and while I stood in a long line as only 1 register was open she asked me if there were any products I would interested in sampling. I've never felt so patient to stand in line. Thank you Victoria!”

Posted 1 year ago

“I would like to say a huge thank you to Jessie and Toni from the Southampton store . They were both kind and helpful and went above and beyond what you could expect . Exceptional customer service and they are both a credit to Lush”

Posted 1 year ago

“Today I visited the Ipswich Lush shop to seek out some suitable hair conditioner for grey hair. I am growing out the hair colour to my natural colour. This is quite a feat at 67 after colouring for over 30 years. I was served by Sally who gave me wonderful care and assistance. She made me feel great straight away saying how 'stunning' my newly growing silver hair was. She's the first person other than my husband who has made a positive comment. Thank you Sally. She spent a good amount of time explaining the various hair conditioners and wrote down the names and types and how they should be used. I left with a variety of samples and will return to discuss my fabourite and buy next time. Lush you have a wonderful assistant with Sally and she was very knowledgeable and helpful.”

Posted 1 year ago

“I recently got lip injections from Lush Cosmetics and I couldn’t be happier! They were professional and totally strive for perfection! I am so absolutely thrilled I don’t have the words to describe this amazing business! I recommend them to anyone who is thinking about cosmetic surgery on their face :-) kudos to you Lush Cosmetics for making me feel like a whole new woman!”

Posted 1 year ago

“Taylor the employee at Fairview mall was a very welcoming, kind, amazing, generous and kind hearted person who offered us lots of help! She made lush experience extremely fantastic and we thank her a lot. We’ll be coming back soon because of her!”

Posted 1 year ago

“My partner and I went to the Lush in Southampton yesterday (12/11/2022) and received wonderful service from Rosie. She was super enthusiastic, kind, caring, and most importantly she listened to us and answered all of our questions. Was a lovely experience:)”

Posted 1 year ago

“Rosie from the Southampton store was amazing - super kind, fun and caring. Was such a lovely interaction and experience :)”

Posted 1 year ago

“Charlotte in Bournemouth lush was absolutely amazing very helpful and patient with me and spent time helping me”

Posted 1 year ago

“Emma, working in the Grafton Street Branch of Lush, was so helpful and knowledgeable. I got exactly what I needed for Halloween 🎃👻”

Posted 1 year ago

“When I received the e-mail that Snow Fairy was back in stock I immediately called my go to Lush Store at 86th Street and 3rd Avenue. The Manager, Elhadje answered the phone. I asked if Snow Fairy was in the store and he said yes. I said I'm on my way and we laughed as he asked me for my name and said can't wait to meet you. When I came in the store he was busy with a customer. Sales associate, Lee greeted me and assisted me with my purchase. She not only showed me all the Snow Fairy products new and old she also introduced me to a new product, Elf Shake, which I also purchased. Lee was very attentive and very knowledgeable about the products being a new employee, as I found out later. Once Elhadje saw all the Snow Fairy products on the counter he immediately addressed me by name from our phone conversation. Jay, who was at the register was also attentive and answered my questions about future products and the holiday season coming up. This Lush store is great with the best employees!!”

Posted 1 year ago

“I teach a supported learning group in Colchester and we visited Lush to make bath bombs as a group. We had an amazing day and was served by Beth W. and Charlie organised the day. The staff were lovely and my students learnt so much about ingredients, mixing and left with the finished article. I would definitely visit again with a group.”

LUSH Cosmetics 5 star review on 10th October 2022

LUSH Cosmetics 5 star review on 10th October 2022

LUSH Cosmetics 5 star review on 10th October 2022

Posted 1 year ago

“I have purchased many shampoo bars off lush. Primarily to try any use less plastic… but after first buying a bar I have always gone back as they’re such a great product. They definitely foam up and clean my hair better than any other bars I’ve tried, or bottled shampoos in the past for that matter. Recently I had my first issue with a bar and contacted customer services about it. Feed back really without expecting anything to be done or necessarily wanting anything to be done about it. A lady firstly called Jan and then a second lady called Emma were so lovely about it and went well and beyond anything I had expected or hoped for. They were amazing. I’m writing this review as I hope they get to see it and realise just what a difference they make. Thank you you were both honestly amazing. I really couldn’t recommend lush highly enough. Bars are expensive but I really believe they’re still good value as they’re such good quality. Thank you”

Posted 1 year ago

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LUSH Cosmetics is rated 2.2 based on 254 reviews