LUSH Cosmetics Reviews

Name: LUSH Cosmetics
Rating: 2.23

2.2 Rating 253 Reviews

30 %

of reviewers recommend LUSH Cosmetics

Company Reviews

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Metrics

2.2

Based on 253 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

Ms.Moxy

LUSH Cosmetics 5 star review on 15th March 2024

Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

Anonymous

LUSH Cosmetics 1 star review on 11th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my 2 other cousins and I were offered help by Shakira at lush on oxford street and she happily did shimmery eyeliner on us. she was a great help”

Helpful Report

Posted 1 year ago

“Visited the Guildford Store today to purchase Curl Power. I received excellent customer service from Matilda and Maddie. Always a pleasure to shop in Lush Guildford, very welcoming and helpful staff.”

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Posted 1 year ago

“I love lush! It smells great and is lovely and cooling”

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Posted 1 year ago

“got a great sample of 2 face masks in southampton! a very nice worker called danny let me know all the information about each product he was letting me try! he was very friendly and products were great”

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Posted 1 year ago

“I have been using two Lush products for years. The Fairly Traded Honey shampoo and The Olive Branch body wash. They are the only two products I've found to help my super sensitive psoriatic skin. The formula for The Olive Branch was recently changed and it is not as good. I have had to go back to using medicated ointment again. I haven't had to do this in years. Please please please change it back! The customer service provided me with a new bottle but to my dismay when it arrived today it was the same altered and separated product I complained about. I'll say it again....please please please bring the original formula back! Please!”

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Posted 2 years ago

“I visited Manchester store, and was greeted by a lovely, well mannered young lady name of Michelle. She was very helpful, chatty, nothing was too much trouble. It was lovely to experience this customer service these days, well done Michelle. The products I bought for my friends birthday were packaged beautifully, and I thought the price was really good value.”

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Posted 2 years ago

“I had a amazing experience at lush in Annapolis check out my post on ig for full review. https://www.instagram.com/p/CYnC9__MIuu/?utm_medium=copy_link”

LUSH Cosmetics 5 star review on 1st February 2022

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Posted 2 years ago

“Chrishna from the Southampton branch was very helpful and friendly.”

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Posted 2 years ago

“Callum at Westfield London, White City is the guy you need to speak to at Lush. He is the MOST friendliest and helpful advisor. His knowledge, passion and sincerity is so refreshing. I’ve spoken to him on two separate occasions (he didn’t recognise me due to the mask) and he was equally as professional. Despite the prices being steep in some things, I would definitely spend money just on the fact he has such good product knowledge, the uses, the benefits and the ingredients themselves. He is such a pleasure to speak to and is a credit to his store and company. Definitely ask for Callum and you’ll not be disappointed! Five stars to you 🌟🌟🌟🌟🌟 Kind regards, Asma & A’isha”

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Posted 2 years ago

“I must say, I was soooh impressed with the young lady Elle who was friendly, helpful and very informative about the LUSH products in the York city centre store today. I didn’t feel rushed, she was a delight to talk to. Thank you”

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Posted 2 years ago

“Used the Guildford Lush yesterday. Had amazing service from Maddie. I was looking for things as little table gifts, Maddie was helpful, friendly and did not try to be too pushy to get a sale!”

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Posted 2 years ago

“Visited Nottingham store and was very pleased with the customer service i received. Was served by Veera who was very friendly and helpful. She helped me choose a gift for my girlfriend as i had no clue where to start. Brilliant advice 😌”

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Posted 2 years ago

“I love your product POWER Hair Conditioner. I love everything about it. This conditioner smells soo good!!! and it leaves my hear feeling thick and smooth. Any luck we will get a Lush in Colorado Spring. ♥♥♥♥♥”

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Posted 2 years ago

“i went into a lush near me (merry hill) where do i start. the service i received was a amazing, i met this gorgeous women called carla! and a couple of other beauties. i was having a bad day till carla gave me the best customer experience iv received in years. i was complement on the way in and out. i felt at home and that i fit in. she also gave me a gift out of the kindness of her heart thank you so much.”

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Posted 2 years ago

“I went into Lush Spa on Princes Street for the first in Scotland with my husband and daughter to buy a helping hands hand cream. Just as we walked in, Jess approached us, immediately eager to help. We felt very welcome straightaway. She took her time to explain and sample some of the products I enquired about. While I was talking to Jess, she realised we were tourists. Jess recommended several family friendly tourist attractions and wrote them on a piece of paper for me. Jess showed my daughter a few bath bombs that looked and smelt amazing. Jess, thank you for your kind and 'Lush' service. Much appreciated!”

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Posted 2 years ago

“Went in medowhall Sheffield lush was served by an amazing college called chris, he was so helpfull and polite couldnt have asked for better customer service then we got he was fantastic he really deserve a pay rise thank you so much Chris 💗”

Helpful Report

Posted 2 years ago

“Me encantan sus cosméticos, usan ingredientes naturales, consigo el efecto que busco en cada producto y los aromas son increíbles.”

LUSH Cosmetics 5 star review on 13th June 2021

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Posted 2 years ago

“Super helpful consistently good service , lovely ladies and gents at the Wakefield shop, very helpful nothing seems too much trouble ,,,😁😁😁”

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Posted 2 years ago

“Thank you lotta at the reading store!❤️ You are amazing! You have not only helped me understand my skin but you’ve shown me the products I need to accommodate it! Loves of love to you lotta❤️ From Amelia x”

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Posted 2 years ago

“Great customer service! I ordered several things online during the COVID-19 shut down and one product had melted in the box when it arrived. I reached out via facebook messenger and they replied very quickly, were incredibly polite, and rushed me a new product.”

Helpful Report

Posted 3 years ago

LUSH Cosmetics is rated 2.2 based on 253 reviews