LUSH Cosmetics Reviews

2.2 Rating 254 Reviews
30 %
of reviewers recommend LUSH Cosmetics
2.2
Based on 254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.2 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th April 2024
Ms.Moxy
LUSH Cosmetics 5 star review on 15th March 2024
Laura Wigglesworth
LUSH Cosmetics 1 star review on 29th October 2023
Anonymous
LUSH Cosmetics 1 star review on 11th October 2023
Anonymous
28
Anonymous
Anonymous  // 01/01/2019
Hands down the worst shipping process ever! Almost been 2 weeks now and still no product! NO ETA and called Swift only to have conflicting answers! Lush needs to keep up with modern times in regards to shipping!
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Posted 1 year ago
I had a very odd experience at the retail location. It was concerning so most likely I will not be purchasing overpriced “LUSH FRESH Handmade Cosmetics” in the future Yesterday, I specially wanted to purchase one of my favorites, Blue Skies and Fluffy Bubble Bar. The associate mentioned they had just pulled the product off the shelf for new inventory but was most willing to get the box from the back and encouraged me to buy now! Because they will no longer be available. The bars in the box appeared to extend shelf life and no frangrance. The associate told me they would send the product back and remelt, add color and frangrance and sell the SAME product again. No thank you! This reminds me of reusing corn dog sticks after the corn dog is consumed.
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Posted 1 year ago
I love Lush products but do not live near a physical store. I ordered a couple products online and am extremely disappointed in how I am not able to track it. I hope I see it eventually and do not have to fight for a refund. It shouldn't be that hard.
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Posted 1 year ago
I contact Lush via email. Regarding their excessive packaging. I ordered a lipstick and it came in a box the size of a coffee mug. The customer service agent went on and on about info that wasn't relevant and failed to answer my actual Q. I work in e-commerce and are very senior. Terrible customer service. Two weeks for a reply and then a bad reply. I think 'classic' lush too big for its boots and forgot about essential customer service. Also pushing the vegan agenda but doesn't care about packaging. Weird. Odd. mmm.
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Posted 2 years ago
I have been a loyal customer of Lush for years and have never had to interact with customer service, but knowing how rude and unhelpful their customer service is, I will be reconsidering giving them my business. An item was missing from my order so I contacted customer service. I was told they can provide a refund for the missing item, which is fine. However, now I have to reorder that item and pay for shipping again, which I certainly will not be doing as it was not my fault that my item was missed. When I brought this up to the CS rep, she told me there was no other option and there was no one else to speak to, abruptly responded that I was refunded and left the chat before I could even reply. I am appalled at how rude the rep was in the situation and how after inquiry, I did not even receive my item! And I will not be purchasing it from them if I have to pay shipping a second time. So disappointed. Lush, you're customer representatives should not be treating your customers this way!!
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Posted 3 years ago
I’ve been buying lush shampoo bars. Lovely product branded an eco friendly because there is no wasteful packaging. I wanted to share my new found replacement for plastic shampoo bottles so I bought a few bars and tins for Xmas presents. I had to order online due to COVID restrictions. I have NEVER come across more wasteful packaging!!! 2 bars and tins came in a box about the size of a shoe box. The box was filled to the brim with polystyrene packing peanuts!!!!! I’ve created more non recyclable waste by buying these products!!!!! Awful. Makes me feel sick! If I had known about the wasteful packaging I never would have bought!
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Posted 3 years ago
It is deeply disappointing to see Lush openly disregard the immigration laws of the United States and display such disrespect towards our Law Enforcement (ICE) on their storefront. If Lush truly believes in their stance, they should demonstrate it by leaving their doors unlocked and permitting individuals to take products without payment. Their support for individuals who violate our laws and exploit taxpayer-funded services is a blatant display of disrespect.
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Posted 2 months ago
Online Order #S4145577 Ordered 3 products Conditioner missing in box Shampoo open Customer service does not respond Do NOT BUY from this company
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Posted 2 months ago
Overpriced and also support extreme political organisations. Don't shop here!
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Posted 2 months ago
Horrible Customer Service Received my super milk completely frozen and bottle had exploded from freezing. Customer service told me there was nothing they could do. Said I could ship it back at my cost after I already paid for shipping. Also kept saying it was still safe to use. Must have been part of their robotic script. Do not order if you have to get shipping as customer service will do nothing if your product is damaged, Worst customer service I’ve experienced and will never order again!
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Posted 3 months ago
Lush has single-handedly ruined my Christmas! I bought my sister three bath bombs from lush for Christmas and was very excited to give them to her. They were supposed to arrive a week before Christmas but never arrived. I called Fedex and they said they arrived to them damaged days ago and they couldn’t be sent to me. Lush didn’t reach out to me and inform me of any damages or delays in shipping and now my sister will be without a Christmas gift. They are shipping them to her house and they will arrive a few DAYS after Christmas since for some weird reason they don’t have next next-day or a two-day shipping option. So my sister will now fly here to open a box with pictures of bath bombs. Lush offered no compensation for their poor product shipment methods. I would like some fort of compensation for the headache and the fact that I only bought these as a gift that I can no longer give and experience my sister opening
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Posted 4 months ago
Was ordering online with a gift card. Put in number which was accepted. Still had a small balance and put in debit info. The site was being incredibly slow and timed out. So went through the process again and when I put my gift card info back in then I had a zero balance even though my order was never processed. I contacted lush customer service by phone spoke to a Chris that obviously could care less about his job and basically told me I was lying and tough. I will never again give Lush my business. Beyond terrible customer service. After reading an online thread I found apparently this seems to be a common trend for Lush to steal people's gift card money so doubtful this was a coincidence. Regardless the unprofessional way I was spoken to speaks volumes anyway.
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Posted 4 months ago
Paid by PayPal, got the receipt never received confirmation from lush. And it wasn’t showing up in my lush orders. 7days later 17emails, ignored on live chat. Tried calling number to get we are busy try email or live chat, then line goes dead. Put in PayPal dispute get a response from lush. of sorry you have been charged twice. Never said I was. lol. Said they Weill communicate through email. Yeah I still haven’t had a response.
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Posted 4 months ago
Terrible! Evri, damaged my parcel and stated that I needed to contact Lush for a replacement. I called on their customer service line initially and was waiting over 20 mins before then being told they were too busy to take my call and cut me off. To cut a long story short I've called several times now, used their live chat numerous times and emailed 3 times through to their customer support and several days later I am still not being helped. How can they treat their customers like this, this is terrible!!
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Posted 4 months ago
Untrustworthy company poor quality products
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Posted 5 months ago
Ripped off!!! Ordered a £68 gift set and send £27 one instead. Customer service is non existent.Tried phone , web chat and email without any response. Contacted PayPal to get my money back
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Posted 5 months ago
Bad service
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Posted 5 months ago
Other than expensive bad products and bad shipping, This store is bringing back the holocaust. Nazis.
LUSH Cosmetics 1 star review on 29th October 2023
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Posted 5 months ago
I found a small stone insuide my lipbalm. abseloutly gross do not recommend
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Posted 6 months ago
Over priced junk.
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Posted 6 months ago
LUSH Cosmetics is rated 2.2 based on 254 reviews