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LUSH Cosmetics Reviews

2.2 Rating 252 Reviews

29 %

of reviewers recommend LUSH Cosmetics

Company Reviews

2.2

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

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LUSH Cosmetics 5 star review on 15th April 2024

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LUSH Cosmetics 5 star review on 15th April 2024

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Laura Wigglesworth

LUSH Cosmetics 1 star review on 29th October 2023

LUSH Cosmetics 1 star review on 11th October 2023

28

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying from them for a few years now, and will no longer be buying from them. It seems to be taking longer for shipments to leave for destinations not the actual shipping. My last order showed up with everything in the box was melted and stuck together because the products weren’t wrap. Had to clean and package myself. I’m done”

Posted 1 year ago

“Ordered over $300 on lush and they just tossed everything unwrapped in a tiny box. EVERY BUBBLE BAR AND BATH BOMB WAS DAMAGED. Brandon from “corporate “ as he said he was very unhelpful… his response was “I’ll send you a return shipping label and once we get our product we will refund you or send you a gift card”. Meanwhile I am out of my lush and all I wanted to do was enjoy my Lush baths before ai was on bed rest for six weeks. The quality of Lush is circling the drain. Won’t get another dime from me… I’ll go back to my Avon bubble bath… at least they are reliable and have great customer service. LUSH…. You failed”

LUSH Cosmetics 1 star review on 13th September 2022

LUSH Cosmetics 1 star review on 13th September 2022

LUSH Cosmetics 1 star review on 13th September 2022

LUSH Cosmetics 1 star review on 13th September 2022

LUSH Cosmetics 1 star review on 13th September 2022

Posted 1 year ago

“Deleted reviews on Facebook???ethical? Bad mouthing are hard working cops? Ethical???”

Posted 5 years ago

“Was ordering online with a gift card. Put in number which was accepted. Still had a small balance and put in debit info. The site was being incredibly slow and timed out. So went through the process again and when I put my gift card info back in then I had a zero balance even though my order was never processed. I contacted lush customer service by phone spoke to a Chris that obviously could care less about his job and basically told me I was lying and tough. I will never again give Lush my business. Beyond terrible customer service. After reading an online thread I found apparently this seems to be a common trend for Lush to steal people's gift card money so doubtful this was a coincidence. Regardless the unprofessional way I was spoken to speaks volumes anyway.”

Posted 4 months ago

“I have been to their shops around the world and in every shop I got such terrible customer service.”

Posted 6 months ago

“This is based on an online purchase and the terrible experience I had. I received a gift card and purchased items online, but didn’t receive a confirmation email, even though all the money was removed from my card. I called and after waiting for hours I asked for the card to be reloaded and asked about my order. Customer service blamed it on me, saying I somehow removed the points myself, but begrudgingly put the amount back on the card. I placed an order a second time, but most of the items I wanted were gone. That order was confirmed, the money was gone from the gift card, and still I never received an order. Called customer service again and explained the issue, was again refunded my money. I waited a couple of weeks to charge anything to the card, thinking that maybe they were just very busy due to the holiday season. It’s been long over two weeks, and it says my package is still waiting to be picked up by a carrier (this status has been the same for ten days). I’ve given up at this point and will never shop at Lush again. Tl;dr your products aren’t worth the hassle.”

Posted 1 year ago

“Signed up for box in early August and now still waiting for shipment for October! This company has shipping issues as every time I order I experience the same delay shipping process. I probably need to stop ordering from this company”

Posted 1 year ago

“Los productos son maravillosos y me encantan, pero en los ultimos meses he tenido muy malas experiencias con el servicio al cliente de lush. Por modificaciones internas, bla bla bla, al vivir en Baleares, solo puedo acceder a los productos que hay en stock en dicha tienda, no a los de la web nacional. Con lo cual me veo muy limitada a la hora de hacer mis pedidod. Hice uno hara 1 mes, y por algun motivo seur perdio el paquete. Tras reclamar a lush durante 2 semana y no recibir respuesta firme alguna, decidi cancelar el pedido. A la semana, seur debio encontrar el paquete y me lo entrego (todos los produtos solidos derretidos) A lush le bastaron 24h horas para enviarme un mail diciendo que seur me habia entregado el paquete (yo no estaba en casa y lo recogio mi vecina) si se lo podia confirmar, y un link donde realizar el pago de dicho envio. Para tramitar el problema con seur tardaron 2 semanas y no dieron con la solucion, pero en cuanto seur lo entrega bien rapido que te piden el dinero, cuando la culpa es suya. Ya ha dejado de ser cliente de lush, muy a mi pesar.”

Posted 1 year ago

“I would recommend lush in store, but not online. My order went missing and I ended up getting it days after it said it was delivered . The box appeared tampered with and quite a few items were missing. They did refund me for those items but after trying to use a few of the products, my shower gel had no seal, and the bubble bars appeared to be mouldy? I’m not even sure how to describe it. I ended up throwing away a $300 order and only had part of it refunded. I’m over it honestly.”

Posted 1 year ago

“The complete lack of being able to just admit they have shipping problems is my biggest complaint with this company. I'm not sure what the requirements are to be a "customer service" agent for Lush...but lying seems to be high on their priority list of requirements. I don't understand how my shipping address has issues, but you have no issue using the same address to process a purchase. The last person I spoke with was able to finally resolve the issue (a bit more kind & patient than the rest) and "upgraded my shipping" to fix Lush's own shipping issues. That "upgrade" ...downgrades my purchase and I guess it no longer qualifies for the 'free gift'. 😂🤣 I'm glad this is just a company I used to order gifts from...I feel bad for those that rely on their products regularly.”

Posted 2 years ago

“shame on you - trying to present yourselves as ethical while sowing division for your own political agenda disgusted by your most recent campaign, my family will never shop in your stores again”

Posted 5 years ago

“Anti police anti free speech. This company sells itself on being ethical but has proven in it response to the awful anti police marketing in its anti corruption campaign that it has no ethics. The company has blocked reviewers from leaving negative reviews and censored free speech. It’s products are over priced and over hyped. Never shop there.”

Posted 5 years ago

“I found a small stone insuide my lipbalm. abseloutly gross do not recommend”

Posted 5 months ago

“Over priced junk.”

Posted 5 months ago

“I ordered from their about a month and a half ago and the order only came today. Their bath bombs were completly crushed and broken. Also bought their "Lush Cosmetics Karma Kream" and the bottle was broken and everything spilled out.... When I went to the shop they refused to exchange it.”

Posted 6 months ago

“Bad store. Do not go to this store”

Posted 6 months ago

“Bought from the online store 3 times in the past, two times some shower gel bottles leaked. I sent them pictures and they told me to go to a store if I wanted an exchange. Why would I spend time driving when it's not my fault? I suggested I can mail it back for an exchange. It's a gift for a friend I will bring with me on a road trip so now I don't think it's going to be on time. I don't want to shop here again because it's just too much trouble and customer service is always unhelpful.”

Posted 6 months ago

“I order a few their bath bombs and it came a month and a half later. also the bath bombs were broken. do not recomment ordering from there.”

Posted 6 months ago

“Worst quality out there. I provided newly bought samples of several items to researchers in our lab and the tests showed clearly they there all contaminated! It’s disgusting! That’s why their leaving such harsh cold sores with their lip products, and their bath bins leaving people with the worst rashes of their lives. Beware!!!”

Posted 6 months ago

“Chip prodacts”

Posted 6 months ago

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LUSH Cosmetics is rated 2.2 based on 252 reviews