Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“KELSEY went to and above our L.E. expectations. She was prompt, efficient and, above all, very sympathetic and understanding of our situation. Her manner and assistance were excellent. I would definitely recommend that she is given a raise in salary, as because of our experience with Kelsey, I will most definitely be recommending Luxury Escapes to my friends.”

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Posted 2 years ago

Hi Trevor, thank you for this 5-Star review. Kelsey is amazing and we will share this with her and the team.

Posted 2 years ago

“excellent service from Kam R”

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Posted 2 years ago

Thanks for the 5 stars Nancy

Posted 2 years ago

“Excellent customer service! Quick and easy.”

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Posted 2 years ago

Thank you for taking the time to leave a review.

Posted 2 years ago

“Vynka Was incredibly helpful in following up various avenues to try and resolve an issue we were having, not of luxury escapes doing. Vynka Took the initial call and then called me back with a few alternatives. Thank you for all your help Vynka.”

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Posted 2 years ago

Vynka really is a superstar - thank you for sharing Matt

Posted 2 years ago

“Vynka was extremely helpful when I rang today re an existing booking. I was very impressed how she helped me with my enquiry. Thank you”

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Posted 2 years ago

Thanks for sharing! We hope to see you on some wonderful Escapes in the future

Posted 2 years ago

“Fantastic, friendly service provided by Luxury Escapes and I would particularly like to note, Vynka B who made the booking experience easy and added additional value to our 20th Wedding anniversary by organising a pickup from our home address to the airport. Thankyou, we are very grateful, this is the second time we have used Luxury escapes and the high service standards remain the same. Regards Melissa and Sean D.”

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Posted 2 years ago

Midge thanks for the review! Our Support team really are super stars and we are so glad to see they were able to assist.

Posted 2 years ago

“Natasha was extremely helpful in sorting out our holiday alterations. She was very courteous and polite and a pleasure to deal with. We are extremely pleased with our dealings with her. Thank you Natasha Dest wishes Robin Mitchell”

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Posted 2 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for – thank you for sharing!

Posted 2 years ago

“Mikayla C was great she understood my situation and helped me rectifying my booking! Her manner and professionalism was excellent and nothing was too hard ‘”

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Posted 2 years ago

Thank you for taking the time to leave a review. We really do value and appreciate you taking the time to leave your feedback on your most recent experience with us

Posted 2 years ago

“Natasha K was extremely helpful today and I have an outcome that works well for me.”

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Posted 2 years ago

Thank you for sharing your review Steve it is wonderful to see that you had a positive experience

Posted 2 years ago

“Rang Luxury Escapes 6 times to change my holiday dates with no help until Kam answered this morning. Fixed the date immediately and organised a credit for our next escape. Thanks Kam champion. Paul and Elizabeth Kennedy.👍”

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Posted 2 years ago

Hi Paul and Elizabeth, thank you for this review. We are so happy that Kam turned your experience around. Kam is a star!

Posted 2 years ago

“Tiasha was amazing!!! Super impressed with her :)”

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Posted 2 years ago

Thank you for this review Sonia. Tiasha certainly is impressive!

Posted 2 years ago

“Jennifer was a great help and sorted out my log in issues!!”

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Posted 2 years ago

Hi Mark, we are so happy to hear that Jennifer was able to assist. We will share this with Jennifer and the team.

Posted 2 years ago

“Always professional”

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Posted 2 years ago

Thank you for this 5-Star review John!

Posted 2 years ago

“Vynka has been absolutely wonderful. She is so happy to help with our booking and all our questions. Great to see amazing customer service is still alive.”

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Posted 2 years ago

Thank you for this lovely review of Vynka's amazing service. We will share this with the team.

Posted 2 years ago

“Vynka was most helpful with handling my booking for Singapore as I had trouble logging in.”

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Posted 2 years ago

Thank you for this 5-Star review! We will share this with Vynka and the team.

Posted 2 years ago

“Thank you Natasha K for you professionalism and assistance. We are looking forward to a wonderful trip.”

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Posted 2 years ago

Thank you for this review Erin. We will share this with Natasha and the team.

Posted 2 years ago

“Just back from Amari at Koh Samui, great hotel so glad we were on a luxury escape with all the great inclusions, a big thanks you to Gregory W for all the organising as we booked this before Covid and had to rearrange everything for us, nothing was so to much trouble. Great extras and value for money, roll on our next trip with Luxury escape thanks 😊”

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Posted 2 years ago

Thank you for this lovely review Wilma. Greg is amazing and we're so happy that he was able to rearrange your trip for you. We will share this with Greg and the team.

Posted 2 years ago

“Thank you Andrew L you were wonderful helping me today. I thought we were going to miss out on our family holiday as I couldn't get suitable flights to match the Luxury Escape Bali holiday that I'd booked for Sept 2023 school holidays. There's 19 of us so I'd booked multiple rooms to accommodate all the families. I'm not very tech savvy so I had to call and get someone to help me check that we could change the accommodation dates to match the flight dates and I have to say that I've probably had the best customer service I've encountered in a very very long time. Andrew was very professional and so very friendly, nothing was too much trouble and I'm so happy to say that Andrew L was able to change our accommodation dates so we are all looking forward to our first family holiday together, the whole 19 of us.”

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Posted 2 years ago

Wow, this review has certainly made us smile Mary! Thank you for sending this through. Andrew is an absolute star and we will be sure to share this with him and the team.

Posted 2 years ago

“Very fast and effective solution provided by Kam R to amending our long weekend booking at the Gold Coast”

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Posted 2 years ago

Hi Antonio, thank you for sending through this review. We will share this with Kam and the team.

Posted 2 years ago

“After waiting for a call back since Thursday called Jennifer this morning and solved my problem straight away Thank you 😊 regards John Mitchell”

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Posted 2 years ago

Thank you for this review John. Jennifer is the best problem solver.

Posted 2 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews