“I moved home recently and had quite a project on my hands. After doing a bit of research, I came across Luxury Flooring and ordered a couple of samples from their website. I fell in love with 'Elgin Dawn Oak' and thought I'd call up just to check that I had everything I needed. The gentleman on the phone was really knowledgeable, answered all of my questions and got my flooring ordered straightaway. It arrived when he said it would and having been down for a month now, I'm really happy with it!”
“My order was delivered on the day and at the time l requested, l could not have asked for more.
The flooring was exactly what I expected and now that it has been laid l am absolutely delighted.
A couple of pieces of flooring which l felt were not acceptable were changed without question.
I would not hesitate to recommend them or buy from them again.”
“I received good customer care, samples were sent out to me very quickly and when I requested another it was also quickly sent. The third sample is the one I went for and then the process of ordering and delivery went very smoothly. I was very happy with the packaging and the floor looks great.”
“Fantastic service, customer services and great quality products. From ordering a sample which arrived quickly, to the staff member Lewis helping me calculate how much of each item I needed to linking my orders so everything arrives together. The delivery is scheduled for tomorrow, I will write a further review on delivery and products received. But to this point I'm very happy with luxury flooring as a company to order and deal with customers issues pre delivery.”
“Excellent Service! order arrived as agreed. We only had a slight issue with one of the packs being damaged but Luxury Flooring were fantastic and dealt with the issue perfectly. A new pack was issued very quickly with no fuss.
“Initially had an issue with the flooring when laid but contacted Customer Services & Becky dealt with me from start to finish, aways responded quickly & got the issue resolved. Lovely flooring & fantastic customer service.”
“Very pleased with my order. Excellent customer service!
Had to wait a few weeks for my flooring, as it was out of stock at the time of ordering, but it was delivered when they said it would be. No issues. And staff were very helpful. Flooring looks really good, excellent quality!”
“Brilliant service, floor looks amazing, it makes the room look huge now, very very pleased with it. Got a full refund on a box i had left over too...just brilliant from start to finish thanks guys. Highly recommend.”
“Brexit has thrown a lot of companies into chaos, but Luxury Flooring has been super helpful, kept me informed, and gave me options when my delivery was not going to arrive as expected (through no fault of their own, due to a 3rd party shipping company and customs issues). I definitely recommend them.”
“Buying flooring online is obviously not as straight forward as buying groceries! There are a lot of different providers out there, what sets them apart is their customer service. Becky dealt with my query super efficiently and would definitely recommend LFF!”
“Very happy with my flooring excellent quality ,staff very pleasant and helpful, delivery dates and service was good and samples sent were delivered quick .Will be definitely be ordering with them again”
“Quick service, very professional and amazing prices! One pack was damaged when I received it and they were so quick in re-sending a new one for free. Very happy with the service I received, especially since it was around Christmas time and waiting times everywhere else were ridiculous.”
“Good web site easy to use
Helpful and friendly staff
Good return policy and a great product. This is the second time I have bought from these guys and was not disappointed. But don’t take my word for it buy from them and you will be glad you did as I was